UPS

I paid for delivery. DELIVER MY PACKAGES UPS
I have my apartment buzzer in capitol letters in my address on my packages. I am also listed in the directory. The last 7 (SEVEN!) packages I’ve had delivered from UPS, the driver just sticks a notice on the door. Even though I am home! Does not even attempt to call my apartment. And there is no re-​delivery attempts. Just goes straight to the UPS store for pick up.
If I wanted to get in my car and pay for parking, I would not have ordered online.
I have recently cancelled a monthly membership because UPS was not delivering to my apartment. They have caused another business to lose a customer.

Sending gift of boots from California to Alberta via UPS because seemingly cheaper. UPS driver there charged recipient Cdn $ 40 for import duty. This represents over 20% of the value, & is in addition to the U.S. sales tax paid for the items. Driver confided to my brother that via post office probably no duty would have been charged. APPARENTLY UPS HAS A DEAL WITH CDN CUSTOMS & GETS A COMMISSION FOR COLLECTING IMPORT DUTIES. What a conflict of interest!

This company is absolutely ridiculous and contacting their customer service gets you no where. From the driver pretending to deliver the package to the customer service rep forgetting to let the location know to hold your package a few days. Absolutely garbage.

If it was possible to give negative stars to a business this would be it. Never ever have I ever been so frustrated with a company.
I’ve had several incidents where the delivery guy comes up to the door and NOT press my buzzer code and leaves with my package in hand. Like dude, you’re not getting paid for show. There are people out there that wants their packages to be delivered for a reason. So I was stuck with this delivery notice note that my package can be picked up at the delivery point. Well yes, if I wanted it to be at the pickup point I would have sent it there in the first place.
The incident above happened to me for more than enough times and I finally got the postman to change his doing or they changed him in general. I don’t know. This time they did ring my buzzer but unfortunately I was unable to catch it in time and he left. That’s ok. I can get it redelivered to me by the end of the week (because the original delivery date was on Tuesday). It’s Friday and guess what? They did send in the request for it to be redelivered BUT it was not acknowledged. Seriously? I have to resubmit the re-​delivery request and wait another TWO business days. Which means it’d be one week after the supposedly arrival date.

Oh my god, I’m being nice when I say UPS is run by a troop of dim-​witted, resentful toddlers. Seriously, if you need to send something, do the world a favour and not use UPS.
I live in an apartment, and for the past 4 years, there has not been a single time that I’ve received my package from UPS, without ending up in this god forsaken place.
Every time I get a notice that delivery couldn’t be completed cause address is incomplete or receiver is not in the directory. The address is never incomplete and my name, never different from the name on the package, is, and always has been, in the intercom.
I started including the buzzer number in the address and even leaving notes for the driver. Yet, somehow, the driver is so consistently incompetent that he/​she can’t bother to even turn on the intercom or read the blatantly obvious note that’s plastered beside it. So, without even attempting delivery, they leave without a notice.
How on earth do you deliver packages for a living when you can’t even figure out a standard apartment address? I never have problems other delivery services.
And for some reason the driver takes my package back to this hellhole, 2 hour away, instead of the UPS store 5 min away. And the worst part is they have the audacity to charge you to reroute the package to closer location.
For the greater good, don’t use UPS.

If you don’t have a car I say cancle your order… This place might as well be in the moon and there’s no chance of walking it as you will be walking on the highway with no paths to keep you safe.
The staff are rude but they want to get everyone seen as quickly as possible…
I’m never using this company again for as long as I live

I also agree with the previous comments, having been to this office today. My only dissent, and second star, is that I found the two staff members remarkably pleasant despite having to work under very poor conditions, including the shared low expectations of those waiting. The real culprit here is UPS management. It is clear that they presumably cultivate the shippers while the recipients are of no interest whatever. The only answer is for everybody to insist that purchases not be shipped to them by UPS.

Horrible customer service and their brokerage fees are legalized extortion.

Horrible wait time, no customer service, no direction or communication on wait times. I have been here a few times and always the same. Come on guys, let’s get better at customers picking up packages at the airport.

Without a doubt the worst customer experience I’ve had in recent history. I always dread the moment a shipper indicates they will be shipping via UPS. However, this was truly mind blowing.
I missed the delivery attempt (although there was no delivery notice left). The location that the package was rerouted to in Richmond was 1 hour away from where I live with the convenient new hours of Mon-​Fri 10am-​6pm. I called in to see what my options were in terms of re-​routing or having the package delivered to a closer UPS outlet. On the first call I was told that they could re-​route it to an outlet but there would be a charge for this. I was not thrilled by this but later called back to have them do it as it seemed like the charge was better than taking 2−3hrs out of my day to go to Richmond and back. On the second call I was told they absolutely do not re-​route to outlets (?!). I called back a third time to ‘triple check’ that the package was in fact at the Richmond location before making the trip. I was assured that it was.
An hour later I arrived at 5960 Ferguson, waited 25min with only two people in front of me. The lack of organization and attentiveness at this place is utterly mind blowing. You give the customer service person your tracking number. They type it into the computer. Then they write it down by hand on paper. Then disappear in the back for another 10mins moving with the speed of a sloth. I my case the customer service person did this twice, taking at least 20min, only to come back with an unapologetic (if not defiant), «It’s not here. You need to contact the sender to open a claim.» Awesome.
Made the trek home. Called back to check to see if there was any additional info and got the same answer, «You need to contact the sender to open a claim.» I have spent the last hour on the phone with the sender who apparently is unable to open a claim on their end. At the end of that hour long call I was told I will need to call back tomorrow. Wow. ..

I ordered something online with Walmart and unfortunately they shipped it by UPS.
I paid extra to be sure it was delivered before I went on a trip to Calgary. It was supposed to be delivered Wednesday and I was leaving on Thursday Night, so I had an extra day leeway.
So it got lost in their system and I can’t even get them to reschedule until I get back from Calgary a week later because they say they can’t find it in their system. Of course it showed up in their system when I was travelling and they tried to deliver it. Then I tried to call to stop them and of course they were closed for the long weekend. They tried a second delivery before I could get hold of them on Tuesday. I then called and was told it would be delivered on Friday when I was home. They tried the final delivery on, you guessed it, Wed when I was still in Calgary.
I then called support and the girl just drones on that I wasn’t available for delivery and I’d have to pick it up. I go on hold for a supervisor and get the exact same droning answer that it’s my responsibility and I’d have to pick it up. At that point I had to call Walmart and get them to lean on UPS. Even that wasn’t enough and I was told by Walmart that it was going to be returned to them and I’d be refunded. Well I don’t want a refund, I want my chair. End result, I have nothing to show for it, but a bunch of phone calls and increased anger. I told the rep at Walmart that UPS lost them a sale and I would not re-​order as it would be shipped by UPS again. He replied that they have had numerous complaints about UPS and that my message would be sent up to management. I suggested that they drop UPS as a carrier.
What an utterly worthless and incompetent company. I can’t understand how they stay in business. On top of that if you ship anything cross border with them they gouge you with their special UPS tax which presumably they pull out of their behinds.
Use anyone other than them, purolator, fedex, DHL.
Basically a bunch of phone calls and wasted time and increased stress levels having to deal with these morons.

Don’t even bother. Pay a little extra for Canada Post who at least will send your package to a local post office. UPS is shit, they don’t tell you online that the local «hubs» aren’t connected and they won’t ship it to another store so its convenient for you… instead you have to reroute or pick it up in the middle of nowhere, during impossible working hours if you have a job. Even if you have a MyUPS account, and it clearly says you can pick it up at a local hubs, they will still want to charge you for redelivery. They don’t bother buzzing.
As for this location, there is a lady who I swear is dead inside. Whenever she picks up, good luck trying to talk to her. Their customer service policy is that they don’t provide customer service and just want to charge you. With Canada Post now offering flex delivery, I see no reason to use UPS, and I will specifically request Canada Post or not buy from an online store that uses UPS.

Deserves «zero» stars.
My so-​called guaranteed delivery for April 8^th is still «out for delivery». After talking with the driver and arranging to meet, he failed to call or show up. Now I have to go to Richmond to pick up. Postal service would have been faster.
Why is this location so inefficient and poorly run? I will exhaust all other options before I use UPS again.

I have a parcel to pick up at this location, and I have yet to do so.
I ordered from Amazon and they typically use UPS, which makes me really sad. UPS didn’t ring our buzzer, nor did they leave a tag on our building. We got a call/​voicemail from UPS saying that we had to go pick it up at the airport.
We called and asked if we could please have it dropped off at the location that is two blocks from our house. For a previous shipment, it was dropped off there. We were told that this is up to the «driver’s discretion» as to whether they drop it off at these UPS Store’s, that are privately owned. So because the driver, this time, didn’t feel like dropping it off at a store that’s close to the recipients house, we have to drive all the way to the airport for no good reason.
I don’t care where you live… getting to the airport in the Vancouver area is not easy. You pretty much have to have a vehicle (in a city where many don’t). Second — i’m trying to figure out when I can get down there. 9 – 5 Mon-​Tues and 9 – 6 Wed-​Fri. Seriously UPS? You make people drive to the airport and get there within work hours. When ironically I wasn’t home to get my package for that reason in the first place… (sigh)
You’re saying that in order to get my package, I need to skip out of work early and drive half an hour away from my house during rush hour just to get there and receive crappy customer service.
Just to note: If I wanted to have them redirect the package BACK to my area, to the «privately owned» UPS store, I would have to pay $ 6, and possibly be charged $ 4 by the UPS store.
I hate that big companies like Amazon can’t switch to Canada Post where I can pick up the package at my appropriate community post office.
I’ve never seen such a negative Unilocal review. but clearly everyone is hateful for good reason.

Terrible service, the girl named KIM is so terrible. I ask her question and she just ignore it. She didn’t bother to say anything, and pretend she heard nothing. It feels like she knows nothing about her job at all!

A week has passed since I wrote/​picked up my item and I only JUST TODAY (January 20^th) got my slip from UPS. A slip that tells me to pick up my package by January 16^th.
. Good job, you guys.
—
I can’t believe this. They made absolutely no attempt to even ship it, just immediately rerouted the package to the middle of fucking no where. I didn’t spend $ 20+ extra for shipping to have to commute an HOUR on foot from my house, not including a HALF HOUR or more walk from the nearest transit, on a street with NO SIDEWALK, to pick up my package. I’m absolutely furious. Even more so seeing these reviews and finding everyone else has been fucked over this way. This is just a poorly handled business and cemented me never trusting this company again. It’s not a one-​off that I can excuse, this is their normal status quo.
Paying extra for three hours on foot to pick up a package they never even tried to deliver. Fuck you?

Worst… Company… Ever…
Charges insanely high brokerage fees, late to deliver packages. Can’t deliver a package to a UPS depot in Vancouver to pick up (since they aren’t owned by UPS). Make you go to Richmond by the airport to pick up… (So… 30 min SkyTrain and 30 min walk…) if it can’t be delivered first time.
Avoid UPS like the plague if you ever need to ship something. Well, unless you hate the recipient.

No doubt the amount of negative reviews here are justified – how many ppl can be so wronged? And how do they stay in business?
Ordered a package to be delivered to my work office, yet somehow didn’t, and was left sitting at their Rmd airport depot, so had to make the unnecessary drive.
Not to mention the poor attitude, otherwise I’d give them a 3 star.
not open weekends.

I’m really giving you 1.5… but I think the amount of reviews on this site really say something about UPS and their service (lack of). Ordering something from
the one thing I always hope doesn’t happen, is that they use one of these courier services to ship, but I have no control of this… and UPS rates very low on my risk for the amount of trouble it takes to get your stuff. If I knew these buggers were shipping my crap I would have gladly put my work address in, but how did I know. Why all the outrage and anger you say, cause these guys just don’t deliver at an appropriate time, and they leave their little sticky with nothing on it… just that they came. and they left… not even a flippin tracking number (your lucky I have it in email, and was able to figure out exactly what this is!)… no phone number, no tracking. what is this. finding where’s Waldo? Where I didn’t realize Waldo was a person delivering my packages in a brown outfit and a brown vehicle… UPS.
So if it doesn’t arrive at my house, cause the delivering times are always not in a normal working person’s day, and also the times you actually come back to deliver are never accurate I am screwed, and have to make tracks to come out to the middle of nowhere to get my package!!! Unless you have your own form of transportation, you are not coming out here, you just aren’t, I really don’t see any means of public transit, enjoy that far ass walk from the Skytrain station. this one is really going to take awhile. Moving it to their new stronghold at Ferguson… the service doesn’t get any better when you get here. It’s a small ass pick-​up room to get your stuff, I guess they forgot to accomodate the bigger packages, if your getting such things? There was 2 seperate checkout desk, one on the right, and one on the left, and very little room for the line-​up I was in. which was only 4 people deep but was practically at the entrance door. This is a new building, you could have made this area a little bigger and more welcoming, but you didn’t, so you should at least get people through fast… well this isn’t the case either! Picking up mail should be an easy task, it really makes me wonder how far the parcels are. as getting my parcel made it look like he went deep into the production plant/​warehouse? I only give it the extra star, as one of the other guys. that was gone forever looking for a parcel said that he actually had to find the truck it was on. and get it off the truck, as the client needed it for the weekend. I’ll give them props on this move… but the waiting we went through, and just to get out here… I just hope my next parcel being shipped to me is not from UPS. especially since they have outlet shops at other locations… and you’d think. like all the other courier’s… ship it to the closest one to my house. I’ll get it there cause you don’t like to ship it during the hours I am home!

Another 1 star for UPS and their supposed ‘deliveries’. Like the others… no delivery attempt was made what so ever. They left a note on the building door, and took off. I have called ID, and no call was placed that day at all. If they had buzzed to deliver, it would have shown. I had left the buzzer number in the address, I’m listed on the directory… no excuse.
This time they decided to leave the package ½ way across Burnaby from me. I don’t have a car, and had to get my way there and back… at my expense.
To online retailers… if you have UPS as your delivery agent… you will not be getting my business.
Worst ever UPS delivery… this one actually was delivered. The UPS person got into my secured building somehow (snuck in behind someone I guess), and left a package lying against my door on the main floor of the building… everyone walking by to the elevator, other people that magically appeared in the building could have grabbed it. The package was signed by ‘door’ on their tracking service (no concierge in the building… so no justification there). The contents… a platinum wedding band we needed in the next couple of weeks to be married. *clap* *clap* *clap* Bravo UPS… bravo.