Marble Slab Creamery

This place never has any fruit I’ve been here a few times to check! And when I ordered something else it was up to expectation either. The ice cream is always freezer burnt. And the guy topped my ice cream by smothering on chocolate sauce which was dripping all over my clothes. I couldn’t hide my displeasure, I gave him back the ice cream and he told me «I wanted it to be messy, so you can enjoy it more.» Uh okay… I just left.

One of the worst locations ever. They never have any fruit how are customers supposed to get icecream made that’s pretty pathetic oh well I better stop going to this location. I have family members who own marble slab in Toronto. IT IS A REQUIREMENT.

I purchased a groupon for a ice cream cake from this location. It had an expiry date of December 28^th and it said give 72 hours notice. I delayed ordering as Christmas got busy and the birthday was in January. When I placed my order on December 28^th and gave them 72 hours to make it, I thought I was within the expiry date. After about a week I went in to inquire.
The male man there, who I believe is the owner said he never got my order and I ordered too late. He argued with me that what if I ordered a cake and wanted it 6 months from now! Who does that and why is it relevant? He didn’t seem to care about me as a customer and told me to complain to groupon, it was their fault. I have to agree with the other persons comment about treating you bad if you have a coupon. This deal actually should have said last day to order is December 25^th and was worded poorly.
So I will not be giving them any business and they can take their ice cream and shove it

The ice cream is great as all ice cream is and should be.
The customer service, however, was beyond what delicious ice cream could repair.
I purchased a social shopper voucher for the place and instead of walking out the doors with a smile on my face and ice cream cake in my hand, I walked out with tears of absolute frustration and no cake either. The voucher said «for custom cakes order in advance» which also implies that they have non-​custom cakes available. That was not the case though and when asked about it he replied «no cake we only have custom cakes» and was adamant in making me feel awful for waiting till the last day to redeem my coupon when the window for the voucher is 6 months. In my opinion, the last day of a voucher’s validity is just as good as the first but he felt otherwise. He was rude and interrupted me many times when I tried to deal with the issue.
He said he had an awful experience dealing with social shopper. I sympathized with him but informed him that taking his frustrations out on a paying customer is not appreciated and I will not be coming back.

My fave place to buy ice cream! Always have good experiences here and you get great deals for checking in on the Unilocal mobile app. :D

I’ve been to this place twice already. I’ve enjoyed the bubble gum ice cream and the coconut ice cream. The ice cream scooper girls have been very friendly and helpful on both occations, but when I went to the east indian cashier to pay, she seemed so cold. No smile at all, just a blank expression and she just stared at me. It seemed that she didn’t want to be there, or all she cared was to collect the money.
Also, if I were to choose between Marble Slab and Cold Stone Creamery… I would totally go for Cold Stone Creamery. Cold Stone’s selections are better, prices are better, and the cashiers are friendly.

Coffee Ice cream mashed together with Score candy… come on… It’s so ridiculously good and makes me smile on a sunny day.

Great novel ice cream experience. Choose your size, your ice cream, and your Mixin (topping).
Service was quite slow when I went bc there was only the owner working. All his employees were on Valentine’s dates. Owner was very friendly.
Combo I had: chocolate hazelnut w/​crunch bar. Pretty awesome combo. A must try for chocolate lovers.
Tip: if u want it in a cup, but still want your cone. Just ask for it. They will gladly give it to u.

Everytime I’m in the area of Steveston, count me in for ice cream, any season of the year.
My personal favourites are the Snickerdoodle & Candylicious. Anything w/​these chocolate bars: Snickers, Crispy Krunch, & Skor is dandy in my books!
The staff here is more patient than the DT or Broadway location, probably due to less crowds. Willing to let you sample 3 – 4 times before you decide. I rarely order the waffle, prefer to eat from the bowl size. Think it tastes better ;)
It’s not cheap by any stretch but well worth the taste. Personally, i but the 1 litre, it’s a lot better value, and nice to have this stashed away for those stay-​at-​home nights ;)
plenty of free parking.

Want waffle cone but want to take it home? Get a Waffle Bowl! But it doesn’t have a lid, so come with someone to hold it, or big enough cupholders in your car. RAV4’s adjustable ones worked well :)
I like how I can add a topping (I always get Oreos) to any flavour ice cream. However, it’s not WOW! enough to increase my ice cream-​eating frequency.
I’ve heard Marble Slab being compared to Cold Stone Creamery. Personally, I can’t tell the difference. If I HAD to choose, I would say I like Marble Slab better than what I vaguely remember of Cold Stone. I think that may be because I went to a «slash» location that was more Tim Hortons, though.

Black walnut and white chocolate mixed together with skor bits… creamy, crunchy, with the rich flavour of the walnut… served in a waffle cone. My flavours of choice, my ‘mixin’ of choice.
The cone was a bit stale though, kinda soft, but it’s supposed to be crunchy?!
There are other unique flavours here such as birthday cake, sweet cream, and amaretto. The only downside is that it only comes it one ‘mixin’ and any additional ones are extra.
My large size one is basically 4 scoops of ice cream, which was a lot for one to finish.
Note to self: share one next time!

Maybe it’s because i had Cold Stone Creamery before trying this place, and hence i already have the Cold Stone expectation. But yes, this place is nothing compared to the Cold Stone, it doesn’t have that much flavours to choose from, and it doesn’t have sugar-​free ice creams.
For the same value I only got 1 scoop here, while i get a mini watermelon at cold stone… besides quantity… the customer service here can be better… the ice cream girls were nice and clearly explained how it works, but the cashier was pretty cold…