Lotus Sense Nail Spa

I’ve been to this place quite a few times. they do a pretty good jobs with nails but service is really hit and miss. There was one time when I booked an appt and I was on time for my appt but ended up had to wait for more than 45 minutes before they can start. So beware of the long waiting time even if you have make an appointment.
The most recent experience was a bizarre one. I made an appointment online and I provided them with my credit card info which they requested. I paid cash for that appt. After a few days, I noticed they charged my credit card again the next day of my appt. So that means I had to pay for one service twice!!! They did give me back the money after some hassle… but I would strongly suggest everyone to be extra careful if you have given them you credit card info and double check your credit card statement…

Lottussence Nail Spa is by far the absolute worst «Spa» experience I have, and undoubtedly ever WILL have. Save yourself time and money and go find a four year old, and let her paint your toes because that little child will do a better job than any esthetician in this place.
The room itself was quite nice and I was extremely excited to try the place out. I was relaxing in the massage chair and wasn’t paying attention to how this lady was painting my toes and when she finally said «okay all done» and I looked briefly and said great. How bad can a straight color paint job look right? Then I did a double take. My nails literally looked as though a child had done it. I was absolutely SHOCKED. There was nail polish ALL over the skin around my toes and smudge marks where she had previously attempted to remove her mistakes with nail polish remover. With further investigation I noticed that two of my toes were only half painted! I told her that this was unacceptable and she played the «I don’t speak English» card and the manager and another girl came over and just tried to start painting over the mess. After telling both the manager and second esthetician that there was no saving this, she said she’d redo it (reluctantly). While she was removing the first paint disaster I grabbed the nail polish to look closer at it because it seemed to have gone on very cheaply (uneven and clumpy), and I was wondering if it was maybe just old nail polish that was causing the problem. What was supposed to be a deep red OPI nail polish, was half metallic purple. I tried to shake it to mix it up but he color refused to meld together. So not only did the origional girl not shake up a completely separated nail polish before painting my nails the first time around, the product itself seemed to be «topped off» with a completely other color. I asked the manager if this was even OPI because it wasn’t going on smoothly and the colors were separated and completely different, but of course she began to deny, deny, deny. I said alright and the second girl who had now taken over started painting my toes. By the end, they look better but NO WHERE NEAR how a «Professional» pedicure usually looks. I also noticed (now that the paint smudges were gone from the first round) that all my nails were different lengths and shapes! Some were square, some round, some completely slanted! Of course she tried to play the «No that’s just your toes they’re just bent like that» card which I found funny because before I went in they were pretty dang straight! At this point I had had enough and just wanted to get the heck out of there so I just said okay whatever. I went up to the register, and after all this, the manager tried to charge me full price! 34 dollars for something I was about to go home and wipe off and re paint myself! I told her «You know when two of your staff have to paint one of your clients nails twice, and they still come out looking like this, usually there’s some compensation, some discount, a sorry, SOMETHING». But she REFUSED to give me any sort of discount WHAT SO EVER. I told her I would spread the word about my terrible experience here, and I opened a Unilocal account just for that. So if you would like to get the worst pedicure of your life, go to Lotussense Nail and Spa. I wish zero stars was a rating on this website, because as a previous poster said, they dont deserve even one.

UPDATE JL 30: I should add that I went back to this salon for a second chance, it was the same as my first visit. it seems understaffed and the staff seem uninterested. I wish I could say my second shellac was as good as the first though but it wasn’t, it didnt last a week — I’ve started going to another salon now. I am sorry Lotus Sense, you have potential.
Just tried the shellac. Being new to Vancouver and working in Richmond I thought to give it a go. I needed some me time. Well the staff were not friendly I did not feel welcome or that they were happy to have a customer on what they claimed was a really slow day. There was no massage included in the process and dr. phil was playing in their tv’s. My nails look ok… But I won’t go back. Wish I read the reviews sooner.

So this is going to be a two-​part review. I originally went about 3 weeks ago with a groupon for a shellac manicure. Ken (I think was his name) did my nails and was awesome! Based on that visit I would have given lotus sense 5 stars, but (there’s always a but) three days later my nails started to chip and lift (which they should not do). I went back within their three day guarantee, ended up waiting an hour, and had my nails fixed free of charge. Ken fixed them to perfection, so I was still a happy camper! I returned today to get a color change. I made an appointment and didn’t have to wait at all, they were totslly punctual. at the time that I booked my appointment I didn’t ask for ken, so when I arrived they paired me up with an older lady (who was super nice, but turns out she was still in esthetics school). The nails looked terrible. I voiced my concern and she was nice enough to try and fix it. Two hours later I left, still unsatisfied. I ended up tipping her because she was so sweet, just under experienced, I think. As I was driving home I kept looking at my nails (super thick in areas, missing top coat in others, air bubbles, polish in places that it shouldnt be and vice versa) and ultimately called lotus to say that I wanted to come back and get it fixed, properly. The girl was so accommodating and understanding. She’s booked me in for this coming Friday and ensured that she’d personally redo them! Stay tuned… They may redeem themselves!
Here’s part two — Long story short, I went back, was helped immediately, left with perfect nails. week and a half later, they still look awesome!!! Will definitely return. Loved my experience here! I would recommend it… but maybe I just lucked out. For the price, I think they deserve the full 5

The worse nail bar I’ve went to! I purchase a groupon to get the shellac Mani. When she started to do it I notice the nail polish was more watery then usual and she explained to me because it’s a new bottle it happens. After pulling out my fingers from the uv lights the nail polish ran down on my skin and she had to cut it and polish it. Not only did she blame me for not puting my nails quick enough under the light, she also blamed me for choosing the nail polish! Her attitude was far worse! She told me to come back in two days to redo it. What a waste of time and money!

They had a 50% all service promotion and I booked an appointment at 11 am. I got there 15 mins early and they told me that one of their nail technician did a no show or called in sick or whatever. So they rescheduled me for 4pm. I came back at 4pm and they said that they were running behind and to come back at 4:30pm. When I got back at 4:30pm i ended up waiting for about another 50 mins for my appointment So my pedicure didn’t start until 5:20pm T_​_​_​T! I felt like i wasted a whole day just for a pedi.
UPDATE: June 19, 2012
Went back to give it a second try because I didn’t want to drive too far away from home for a pedi. This time it was much much better. I think they have new staff. The lady who did my nails was very nice and polite she helped me with working the massage chair (they didn’t have a massage chair the last time i went! I’m glad they do now!) She gave me the file and buffer she used on me to take home. The only reason why I didn’t give 4 or 5 stars is cause when i went home i noticed a bubble on one of the nails :(But because of the much better service I will definitely go back again. I hope that this time it wasn’t just luck and I hope they will continue to have better service. Oh and bonus because of the June special the pedi was only $ 30 :)

Really bad service.
I booked my appointment for my shallac mani and pedi more than 2 weeks ahead. I waited for over an hour till 830pm for my turn, and mall closes at 9pm. What’s the point of making an appointment?! I was promised that I only needed to wait 15 mins. I was nice enough to offer them to return the next day or next week, but the staff did not want me to leave. The staff, Kim, told me that my nails won’t be done if I leave and don’t blame them– how rude. There was no massage involved in my services.
The place is huge, but only has 2 staff working, service kept interrupted by phone calls, walk-​in potential customers; it takes forever to finish a service. It’s super understaff. They promise to re-​do your Shallac nails if chipped within 3 days– it’s just a gimmick, cause they’re understaff, they’ll never have time for you to get them re-​polished; unless you’ve time to wait for an hour. I witnessed that on one customer, and it happened to me as well. Mine chipped on the 3^rd day, and when I went back, they said they don’t have time. I’ll never go back. Good luck to those who bought coupons.

This company doesnt deserve any star. I just can’t save this comment without entering any. They are rude and extremely unprofessional! When I was there’s one customer came up to me and said she had a very bad service too the first Time she had the mani n pedi she went back there to get a refund for the four unused voucher. All I can say is I am extremely disappointed that this happened. I was so excited when they opened in Richmond Centre. I thought it very convenient I can go shopping right away but oh I will never go back there. The staff was rude and didn’t even apologize! It wasn’t even my fault. If hey had talked to me nicely it would understand but no. Extremely POOR SERVICE! HORRIBLE! Understaffed too! I can’t believe Richmond Centre have this store in their mall. It’s such a shame! Trust me DO NOT go to this nail salon. There’s so many good nail salon in Richmond that is more worth it to go to.