Swiss Chalet Rotisserie & Grill

I have eaten here several times and it is about time I give them a review.
As far as Swiss Chalet the food is cheap, it is usually done well and customers are given many choices for appetizers, buns and sides. Those are all good things.
What is typically not good at this location are a lack of parking (malls in GTA are going crazy. They keep adding businesses and structures and there is no parking whatsoever left. greedy mall owners are digging their own graves) and proud momma and poppas bringing their crying babies to restaurants to ruin others’ experience (assuming people do not take their children to cinema, restaurants are second worst place to take your crying and disruptive children after an aeroplane of course).
Whether salad, chicken (nickel and dime you for wanting so-​called white meat), their occasional ethnic options the taste and consistency has always been there for me.
Tonight was truly amazing for a different reason. Placed an order at 17:59 (my phone) and the delivery arrived at my mom’s house at 18:20 (again checked my phone) which is a 10-​miute drive away… wow that is fast. do they hire ex-​cops as deliverymen and tell them there is a donut waiting for them at the other end?
Good food and fast service (delivery or at restaurant)
What is ‘Swiss’ about the chain though?
And while I am at it what does Boston and pizza have to do with each other?
and perhaps I should ask what is ‘Thai’ about Mr. Thai???

I’m gonna be honest, if it was my first time here id probably write a bad review but it isn’t my first time so I can’t.
A couple years ago Swiss chalet was the perfect place that really ‘hit the spot’. It was good chicken, the best fries and bomb Swiss chalet sauce. The right place for the family to come together and eat a nice meal together without hurting the wallet. But somewhere down the line things went wrong and everything seems different.
The chicken is still okay the sauce too but the quality of the fries are so much worse now.
My experience today:
As soon as we sat down the server came over with butter and ketchup I don’t know why since we haven’t opened the menu yet. All she said was «can I get you something to drink «
Some servers are good some are not so good.
Also when we got our food she also brought the bowl with hot water and lemon.
The food was as it always was just okay.

Excellent service if we eat in and quick turn around if we take out. For the price you get a lot of food. Can’t go wrong with a family pack when taking out.

The service us horible my children got cold food and all of us got food pose Ning never came there since

This place is just horrendous. Years ago i remember coming here as a child and actually enjoying their chicken. I had always ordered their quarter chicken dinner with a side of fries. I had remembered it being tasty. Upon going recently and ordering a childhood favourite, it looked like the chicken had shrinked making it a ¹⁄₈^th chicken. It was bland and tasteless. Yuck! I definitely do not recommend this place.

Hmm not a fan of this swiss place. I had the chicken from swiss chalet usually I have better chicken. This time not really. salad was not fresh and seemed old so I am not a fan of it. Servers omg where do I start they have old servers like come-​on hire something younger. Servers were not bad but I would expect something better for the eyes. Over all I hated the place Cuz it did not meet my expectation of swiss chalet and I am not a big fan of swiss chalet in general as nothing is special about them. Their special dip is ok.

Over-​hyped rotisserie chicken. We are all familiar with the ads, jingles, and the rotisserie channel. I fail to see what’s so Swiss about it.
I came here because I got coupons by mail. Chicken is bland and not well cooked, I had better rotisserie chicken at multiple grocery stores. Gravy is slightly less meh than KFC’s. I ordered the salad with my meal but I wish I got fries instead as the salad was not fresh and very disappointing. Service was quick but I would much rather wait a little longer for a well cooked chicken and a freshly prepared salad.
Feel free to check it out if you have coupons. Personally I would much rather grab a rotisserie chicken from Loblaws along with a bag of salad mix.

Delivery was super fast. Chicken tasty and tender, greek salad and soup good. Was only disappointed in the fries they didnt seem fresh and werent crispy enough for me. Would order delivery again if emergency, healthier than pizza.

for the most part, i agree with some people claiming they got weird servers. I was a customer of this swiss back when it was right next to nandos further north on yonge street. ur experience can really be different based on which server u get.
Anyways, food quality is prtty standard for what you would normally get at a swiss. No mishaps on that end. Their side ribs are way better than their back ribs, i will say that.
Pricing has shot up considerably since they moved from their old location. I rmbr when a quarter chicken dinner used to be 6.99 or 7.99. Now it’s around $ 10. Still a solid place for a meal if ur not trying to judge/​rate overall experience.

Ugh I really can’t stand the food. In any Swiss chalet location! It’s so bland! And boring and extremely over priced! I’m way better off getting a rotisserie chicken at any longos or Cosco and be much happier with a much Juicer and flavourful chicken! I can even get organic for less $$

We rarely go to Swiss, but the experience at this location overall was disappointing. First, my wife ordered a healthy option, with a ‘vegetable medley.’ The vegetables came cold and raw. When I mentioned this, Susan insisted that the vegetables are raw because they are ‘fresh.’ I pondered if they were fresh from the ice block downstairs or from the microwave? Why would she respond like that instead of saying she would fix the issue? My wife then sat there for quite a bit of time before she got a replacement. When she asked for a diet coke, she brought an iced tea. Why all the hate?
When I asked for utensils for my son who wasn’t provided with any, Susan then said ‘fork or spoon?’ Then she dug into a wicker basket behind us and said ‘here is fork.’ Not sure where this animosity when coming from. We are good hardworking folk.
Finally, asked for the bill, then waited ten
Minutes while Susan seemed to avoid our table I fear of another complaint?
Don’t think I’ll be heading back there!

Ordered take out for the family. Quarter chicken weren’t not cooked properly and had blood in them. Pies were cut so small. Told the Manager his response was «it is what it is.» What a jerk but I told the customer service number and they fixed the order. Still what a terrible manager.

Working offsite and away from your usual area food options can be generic or strictly limited. For the most part our group of coworkers decided to choose swiss chalet, and with the cold snowy weather… for some reason our thoughts were in sync when deciding on a food option.
thankfully Swiss Chalet came to the rescue, the place is very clean, the staff was very attentive… how do i know… I asked for Lime with my water and voila! there was lime, most people just bring lemon. lol…
Onto the fares! keeping it light and healthy I opted to try their Rotisserie spinach salad with mandarin oranges. Firstly, the presentation was bang on beautiful ;) the portions were more than enough. At first it can be overwhelming, but again its salad :)
this salad is an overal 4/​5, since the oranges were not too sweet, however the vinegarette served did add more sweetness to the dish.

Shortly after writing to the Swiss Chalet headquarters about this incident, I received a call apologizing for the inconvenience this had caused. The individual on the other line also informed me that they would be sending the manager to extra training classes, which I am grateful for, because truly, he needs a lot of work.
I appreciate the fact that they’ve addressed this issue in such a prompt manner and mostly, for their apology and for that, I’ve improved my rating.

Great food and great value? Not really! What happened to their chicken now? I ordered two leg dinner. They’ve gone smaller. Fries were oily, soft like they’ve been sitting there for hours. My order came in raw inside. How can they not cook small chicken properly? I told the waitress and she said she can have them cooked more. My husband’s order were perfect and not red inside. She took my plate and re-​grilled both chickens legs. I got them back tasting like the greasy grill and dry. I didn’t eat them and said just pack them. No one wants to eat them at home so they went in my green bin.
They look so good in the picture. Plump big and juicy… beautiful fries. But in reality, a total disappointment. After all, I didn’t get good value for my money.
When I receive Swiss Chalet coupons in my mail, they go straight in the garbage.

I wouldn’t go any of their restaurants. Menu card is poor and chicken they serve you can get from metro store is similar. I would expect better quality. While I was sitting in the bar it took nearly 10 minutes for bartender to ask if I would like to order anything. I would assume most of appetizers is pre cooked and they basically just warm it up.

This location is good for take-​out. I used to go there when I lived in the area. I was happy with the service everytime.

Horrible service. Bad attitude. Won’t accommodate a car seat and stroller. Not a family friendly restaurant. Won’t be coming here anymore.

Something is going wrong with this location. We often were going there with family and were enjoying their meals, but I find with time the quality started to slip. Last time we went there the server was totally not interested in what she was doing. She missed few things in our order, the food was OK, but they brought main course before we finished appetizers, which made us think they want us to eat fast and get away. (And this is when the restaurant was half-​empty). I am more and more considering something else that Swiss Chalet for simple and good food now.