Canada Computers

Terrible terrible terrible service! 0 star if i could!
We first went in and was not greeted by anyone. Not like I needed to be greeted but when sales associate see a customer they would normally say hi here no one said hi, if anything they actually turned around and tried not to engage.
Secondly when asking them question none of the were helpful! Such poor costumer service!
Lastly, the cashier (Wendy)did not greet us when we were about to pay! A hi would have sufficed but nothing. So i put down 2 items and she scanned one and told me the price. I then said what about this one? She rolled her eyes and was like you want it together? Of course i want to pay together idiot! Like … I will be emailing the corporate office about this as well as the store. This is my first time at this location and I will not be returning. I usually shop at Hwy 7 location but this time i decided to try a different store. I feel that this one store may have turned me away from all the franchise!
Terrible!!!

Earlier on the 14^th I saw a K70 Vengeance Keyboard product on NCIX, but since I had trouble with Canada Computers Price Matching before that day I decided to contact them first.
First attempt was through their web form and after a long wait and not getting a proper answer (they said I have to go to the store) I ended just calling up the warehouse branch to my place.
Turns out the stock they had was the clearance version of the item and not the one that was on NCIX. They said that they can only price match the exact same product (basically the difference was the logo between the keyboards). I was willing to take the clearance, but they said I had to pay the full price. Instead they told me I can pick up the same keyboard at the Bayview and Major MacKenzie branch (i.e. this branch).
Went there after a long trek to an area I am not too familiar with except for there being a good Malaysian restaurant nearby and found the place.
Went there to pick up the keyboard which they had reserved for me. After paying I noticed that there was an error on the price, and they said that they were never told that I was looking for a price match by the other store. So I had to wait for the manager to check and gave me some excuse that the product is Web Order only and they won’t honor that unless I order online. WTF?
He said that I had to pay the original price. Which was really a few $ more, but the principle of it I said I’ll just get the alternative keyboard also from Corsair the Strafe that’s open box.
Fortunately the person processing the order was so slow it gave me enough time to look at NCIX online and find that NCIX had the Strafe at a much lower cost and for a new one. So I had to go through three credit card transactions within an hour.
My recommendation for others is if you find the same product or products in NCIX, just order it there and ask for a pick-​up from the nearest branch that has the stock. There’s no need to support Canada Computer’s business if you can avoid it.
In another note, my friend also had trouble with Canada Computers when purchasing a laptop for his friend at the Highway 7 and Birchmount warehouse branch. Slow and unprofessional service.

Update: they are now taking Amex again, so it”s all good. There’s still a restocking fee if you want to return the item, so unless you’re 100% sure if the item that you’re buying is the real deal you might research your alternatives first.