UPS Ottawa Depot

My boyfriends package came to our door and apparently we had to pay a fax fee? So we needed to pay 60 $ to get our package. The delivery man said we don’t take cash and don’t take health card as I.D. But if you go to 2281 stevenage dr, you can pay cash. So my boyfriend got a ride from a friend… A very long drive because it’s out In the middle of no where. When he got there they said they wouldn’t take cash or pre paid credit cards. So the next day I go back with him with my debit card and a pre paid credit card. They took his health card as I. D and they took the pre paid credit card… When one day before they said they wouldnt…
I wasn’t impressed at all. The post office is a small box like room, it was dusty, and looked dirty. The guys work shirt looked like it had stains on it and there was flies flying around. It was over all a bad experience.
Another time UPS came to my building to give me a package. He didn’t want to walk up the stairs so he gave it to someone in my building to give to me! Uhhh… Pretty sure they can’t do that… I was lucky the guy gave it to me. He could have just kept it for him self.

zero stars! Miss three deliveries since I am at school. Charge me $ 45 for tax for a $ 100 item! Drove 55mins to this stupid customer centre and been told 11:00 — 3:00 is closed. Ok. Now what. I have to drive back for a hour and back?

The driver attempted delivery 3 times. I work for a living, so wasn’t home to accept the package. That’s fine. So, as directed, I called the number on the slip left on my door, entered my tracking number, and was told that I could pick up my package at the Stevenage drive location. So, I drive out to that location (45 minute drive) to be told that my package is not there — it’s at 999 Moodie Drive. I drive out to Moodie, and there is a sign on the door saying that customer pickup is NOT available at this location effective immediately and that I must go to Stevenage drive. Really??? So I called UPS and they told me that they do not know where my package is and therefore I cannot pick it up anywhere. Their solution was to charge me more money to have the package delivered to my work. I will NEVER use UPS again.

How does this business survive with such horrible hours and lack of service?
Drivers go to the donut shop down the street with a full truck just before closing.
I sat stressed out knowing my package was on the truck and if it didn’t arrive before closing I’d have to cross town in traffic again the next day!

three times they try to deliver something and it won’t work because i am working. so what should i do? just no buissnes with me. can’t believe that i have to drive one hour only to pick up a package…

Absolutely horrible service. Amanda was extremely rude, condescending. Shouldn’t they train their employees in customer service.
Furthermore, why is this depot centre so far from town? I can’t believe how bad this company is.

Absolutely horrible. It’s a pain to get to (especially if you’re using public transit) and their hours are worse.
I purposely don’t use UPS just to avoid this centre. There are two UPS places near my home, but they’ll never go to any of those, always to this stupid depot on Stevenage. I cringe whenever I see that an online retailer uses UPS!

Terrible experience picking up a parcel on a Friday evening. It’s like 1970s customer service.