Tony Graham Automotive Group

Amazing service department! This 5 star review is referring specifically to the service department: my family and I have been quite loyal Toyota customers, and since my husband is military, we have moved around quite a bit. We have always had our car serviced by Toyota and I can honestly say, the service department at Tony Graham has always been exceptional. The operational hours are fantastic (open till 2am on many days to assist with those uncontrollable accidents), and the staff are always going above and beyond to assist. Ask for Eric — he has been there for over two decades and will do whatever he can to help.
The sales side: I’m not a fan of «sales people». We recently purchased a car from Tony Graham: our sales rep was ok — a little to quick to agree with everything we said, but again it’s sales. The sales manager was pretty good, didn’t try to force us to buy anything we didn’t want, and overall we came away feeling good about the deal. We recorded some pretty great customer service after we purchased the car as well which was unexpected and nice. The sales portion of the dealership would still probably get a ⁴⁄₅ star rating from me for the overall experience, but this is based on my previous encounters with sales reps: not necessarily pleasant, but better than most.

I have a 2007 fj cruiser and have had it since 2007. I have had it serviced here for 5 years no oil changes but everything else. They are always very kind and courteous. However their work quality is atrocious. Always greasy handprints on my truck. The most recent time I was there and was told that I needed some break work. I coul ding afford it all at that time so I replaced the rear pads a they had to be done. This was march 26 2014. Today is July 3 2014 and I coul hear some grinding so took my truck for an oil change and free brake inspection from Midas. They informed me that my rear brakes were metal on metal an needed to be replaced ASAP. I pulled out my bill to confirm then had Midas show me. It was blatantly obvious that the brakes were not done ! I contacted their service and they informed me that it would cost me $ 60 for the inspection then if it was found they were worn it would be under warrantee but not the labour of course. But they were very polite about the situation…

What a horrible experience at this dealership. Very high pressure sales tactics. I visited the dealership last Saturday to test drive a Camry Hybrid and while the Sales Person was very friendly the female manager on duty was just the opposite.
You should also be warned of two scams that they try to include in their «upfront and transparent fees» that they have nicely lamented on each of the sales person’s desks. These included the true mandatory fees of freight, A/​C and Ontario Tire fees, but they also try to stick you with some scam service called Globali and Walkaway Insurance. These are not mandatory and in fact if you do a little research on some car buying websites not even remotely recommended. After repeatedly challenging them on the two fees they did finally relent that in fact they were not required.
I did some follow up by calling the Ottawa Police Department to ask if they ever used the Globali service when tracing a stolen car and the person I spoke with said no. And in fact the Globali service never pays you any money direct. They only pay the dealership you purchased the original car from money toward a new car in the event your car is not recovered toward the purchase of a new car if and only if you buy a new car from the same dealership. LOL.
Just my opinion, but keep your distance from this one. There are more reputable dealerships a short drive away.