The Scottish and Irish Store

went to this store for the first time to see what they have over there. I did not really need anything from this store, and thought to get oatmeel cookies as this is something I tried before and like (I alsk did not want to leave without buying something, wanted to support their business). on the package it said the expiration date was april 2016, close but if stored properly usually not an issue. Although I was surprised that they are still not on sale, as any decent store will start reducing price as the expiration date approaches (because food does not go bad overnight from March 31 to April 1).
I left the store, and opened the package in the car. gosh there was a gross smell of stail rancid oil coming from it! I still got a bite and it tasted awful! when I returned to the store to tell that these cockies have gone bad, the slim pale guy at the cashier said right away that it is 1 month before it expires and the store does not refund. there was no apologies, not saying that they will look into it, as the other packages with the same expiration date may have gone bad too. well, if you get a product at any decent and reputable store or grocery, they will do something about it. they will offer a refund (nonfood items might be exchanged) and will make sure to remove the product that gone bad from the shelves. this pale guy calls the owner and says this customer is complaining that cookies smell bad, but expiration date is in one month. nothing has been said that he and another customer assitant both smelled the cookies and acknowledged that they smell awfull. apparently the owner offered to exchange the product for the equivalent value stating that this is not their fault. and i did exchanged for jam (have not tried it though).
I wonder to what extent they value their customers. if this owner went and bought something from a grocery store and there was mold inside the package or it was rotten, but the expiration date still was ok, would this be handled in a similar fashion as it was handled in this owner’s store? certainly not.
I am not comimg back to this store. I can only imagine how they deal with storage and freshness of their food. the store seems to be an interesting place for gifts and clothing if you are a fan of Scottish and Irish stuff. I am disappointed.

They have everything you would be looking for and more. So much to choose from. Would make a great place for gift shopping for those hard to shop for. The staff was really helpful snd informative. Great store.

Me and my fiancée are getting married in October and I decided that my groomsman and I would be wearing kilts so, instictively, I went to the Scottish and Irish store in the West end. Michael and his staff have been nothing but helpful, courteous and always willing to answer any questions or concerns you may have.
Michael was so generous that he even ordered in a kilt for my best man whose size he didn’t carry in stock because I had my heart set on this celtic theme. Since then, he’s been able to rent the size out several times but, at the time, he took a risk in paying top $ for it to never have it rented out again: THAT is customer service. That is what is so great about this place: they never say no unless they absolutely can not get it for you, which seems to be impossible because Michael seems to have a myriad of suppliers!
Another poster here is right, the items are pricey but they are genuine articles from the UK, Scotland and Ireland that are well made and hand crafted. If you are looking for anything with a celtic theme, this should be your first and only stop!

The Scottish and Irish Store is definitely worth visiting if you or someone you know has Scottish or Irish ancestry. The owner of the store has an in-​depth knowledge of genealogy and family name products. Items in the shop range from clothes such as kilts, sweaters, and flat caps, to customized family heraldry, to imported foods.
I found the heraldry especially interesting and ordered a custom maple wine box with my family crest, logo, and regional tartan background pattern. The owner of the store has a computer program which lets him quickly put together custom family items and he put together mine while I watched. It was certainly interesting to see.
If you are interested in what the store has to offer, then have a look at their Web site which seems to have much of their inventory listed. The site also has an online ordering system although I have not tried this out.

A one stop Irish and Scottish food, fashion and music shop. Everything from kilts to marmalade to jewelry. It’s a great place to pick out a gift for your gaelic friend.

My wife is not Scottish or Irish. My family is, but my wife (in an effort to «represent» her new peeps) demanded we stop by the Scottish and Irish Store. I am not big on this stuff, but I was impressed by this store. They had it all — imported kilts (in your choice of clan colours), wool sweaters, tartan caps, rugby shirts, coats of arms, flags, cds of celtic music, dvds of TV shows, etc. The real bonus was the food section — I have never seen so much British, Scottish and Irish food outside of the UK and the Republic. They had three freezers packed with scones, black and white puddings, potato bread and other treats your dear old granny used to make. Plus, they have lots of canned and other packaged goods — English chocolate bars (way better than Canadian!), Branston pickle, HP sauce, etc. The prices are import prices (a Cadbury’s fruit and nut bar is $ 3.99 and a jar of Branston pickle is almost $ 6). But, to be fair, prices aren’t exactly that cheap back home either. If your family is from the UK or Ireland, and you are missing some of your favourite goodies (Dandy comics!) then you NEED to stop by the Scottish and Irish Store. If it’s not Scottish, it’s Crap!