The Home Depot

always have what u need. but the sales people are slow and sometimes appear to not care. other then that the ladies not he cash are great!

42% of the time, I forget that this Home Depot does not have a Harvey’s.
It is conveniently close, but after making repeated trips, I am too frustrated with the place that I just quit going.
I basically hate big box stores, so take me with a grain of salt.

I Ordered a Gazebo on May 9 online at
so this is not relevant to a particular location, rather the online store.
The website said delivery in 5– 12 days. On May 16 the item was «Shipped» and arrived in Ottawa the same day by
Worldwide shipping. I was then charged by Home Depot. Since then I have heard nothing and have made numerous attempts to contact SameDay as suggested by Home Depot customer service. They are basically not contactable. 2×1 hour on hold sessions plus leaving messages for call backs that never happen. Calls to Home Depot say that Same Day will contact me or I can call them to arrange delivery. I explain that they are not contactable and I have heard nothing from them. Home Depot then tries to contact Same Day and they cannot get a reply either and have no answers to give me but to wait.
I order a product that Home Depot said would be delivered in 5 — 12 days. After 7 days the product was shipped to my home town and I was charged. It is now 14 days since ordering and no one can give me any answers and Home Depot cannot contact their own shippers. I offered to go pick up the order myself and was told that was not possible. This is the second time I’ve ordered from Home Depot on line and both times there have been excessive delays beyond what Home Depot advertises.
Bottom Line:
1. Do not order from Home Depot online.
2. Do not ship with Same Day Worldwide.
Cheers
Peter

Currently (and probably for quite a while in the foreseeable future) we are renovating our house. I go to Home Depot, Lowes or Rona a couple of times a month depending on what we are working on. The service is hit and miss at this location, but I almost always end up finding what I need here. Its a big box chain store — they ALL need more staff don’t they?!
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