Though I could never walk past them without being distracted by the sparkle, I had always avoided Swarovski Crystal stores in the past because of 1) the price, and 2) the pretentious staff. I was at the Rideau Centre looking for a wedding gift, and I decided to actually go into this store with the possibility of purchasing something. This is one of only two Swarovski Crystal retail stores in Ottawa, the other one located inside the Bayshore mall. As soon as I walked in, I was greeted with a smile, and told that if I needed any help or was looking for anything in particular, to just let her know. The other man in the store was cleaning up, as it was nearing closing time, but I never felt rushed for a second. I looked around for a few minutes before I asked for suggestions. They carry jewelery, watches and accessories, figurines, small home décor and accessories, and collector’s items. The lady showed me a lot of different things and gave me a ton of ideas. I told her that I had just moved to Ottawa and wanted to get something special, but that I was a little short on funds. She was very understanding and didn’t make me feel any less, took my budget into consideration, and showed me something that matched both my taste and my price range — beautiful little wedding bells! They were incredibly sparkly and reflected the light just right with the small mirror, which was only a couple of bucks more. She wrapped it perfectly, made sure no price tags were anywhere to be found, and handed it to me with a smile. Really great customer service at this location! If only others were the same way!