Southbank Dodge Chrysler Jeep

Worst experience since buying my car 2 years ago. Too bad service department are not knowledgeable about there own vehicle. Will definitely never buy brand new car from there again, or any brand new car in general.

We had a terrible experience with the service department here. (Again!!! though I haven’t previously written a review)
We booked our car in to have the airbag system sorted as our usual mechanic told us it had to go to dodge for a new control unit. We also needed a safety check as we were buying the car from lease. After having the car for 2 days they came up with lots of things that needed fixing (3800 $ worth) and we told them to do what it needed to get the airbag light off and leave the rest as this may affect our decision to buy the car. When we picked up the car the airbag light was still on and they had replaced the ball bearings (which we asked them not to do). We took it straight back in and the guy who worked on the car had already left. When we eventually got him on the phone the next day he said they had just forgot to reset the light and we needed to take it in again at which point he would turn the airbag warning light off, when we took it back the next day he was unable to turn the light off and said it must be a hard code and he doesn’t understand it!!! Three days the sat has been in to them and the one thing we asked the to do hasn’t been sorted!

I’m not sure there is enough space to fully explain my experience. I originally selected Southbank Dodge based on dealer reviews online. Despite being the highest rated Dodge dealership in the Ottawa area, I’ve had a terrible experience.
1 — Sales experience was mediocre. Charlie is a nice guy, but didn’t add much value in explaining the features of the Jeep. However, we already had a good idea of what we wanted, so we didn’t need much selling. The finance guy was more knowledgeable about the vehicle and provided the greatest value.
2 — Post Sale Service — Here’s where it starts to go off the rails… When we picked up the brand new Jeep, we noticed scratches on the hard top. We pointed this out and they took pictures (remember this) and said we could bring it make and they would take care of it.
We make an appointment to bring it back about a month later to fix the hard top and also flash the computer (we added some stuff). When I arrive, nobody knows anything about the hard top. Even Bobby, who took the pictures (remember the pictures), doesn’t remember! He says «Do you know how many pictures I take? Do you know how many cars I see?» Really? What is the point of taking pictures!!! On top of that, they were supposed to have a loaner car available and did not have one, so they had to scramble to find something.
3 days later, we get the Jeep back and can still see scratches through the touch up job.
So, I sit here in service during my third visit where they are supposed to replace the hard top. True to form, when I arrive for a scheduled appointment, nobody knows what I’m actually here for or what the plan is for the hard top. On top of that, I was also informed that what was supposed to be a 1 – 1.5 hour appointment may actually take a couple of hours — just to take the hard top away and put on the soft top. Still no confirmation on when the hard top may be replaced…
The new car buying experience really shouldn’t be this painful.

I live right across the street so it is a very handy location. Everyone in the service department is very friendly. I like the fact that you can drive right in to register your vehicle. Service was completed within a few hours even though my car repair was an emergency they fit me into their schedule. When I went to pick up the vehicle later on in the day I had my kids with me and they were awesome with them too. Over and above in the kindness and courtesy towards me and my family. Great place

I signed up for a mail promotion offering a $ 200 gift card for test driving a vehicle. Went into the dealership then decided that I was not interested in buying a car. I have received 4 phone calls from them from 4 different salespeople trying to get me to trade in my car and buy, even after me telling them I was not interested — each time. On the third call, I asked to be removed from their list. Just today, lo and behold — I get another call. Both third and fourth callers claimed to be new. Obviously, the message is not getting through. Once I’ve asked to be removed from their calling list — they had to do it BY LAW, and they are now in violation of it. I may need to escalate this to the CRTC — they can be fined big time for this practice.

Southbank’s service & repair department has great customer service. The employees are very friendly and professional. Customer service for the Parts department was not as good. I’ve sat around waiting a while for someone to be at the desk a few times. I found the two employees from the Parts department to be not as friendly as the service & repair department.
I have not experienced the Dealership side to Southbank.
Overall, I would recommend Southbank to anyone looking to repair their vehicle.