Scotiabank

This branch royally screwed up what should have been a simple investment purchase, which ended up taking almost 5 years to fix. In 2008 I purchased a simple GIC in what I thought was a TFSA. Unbeknownst to be, they placed it in an RRSP, which made the money inaccessible to me unless I wanted to pay for heavy government charges. After going to the Office of the President of Scotiabank they finally acknowledged their mistake, but they forgot to correct this mistake with the Canada Revenue Agency. THAT resulted in more paperwork, more phone calls, and more headaches because I had to explain that it was Scotiabank’s error and I didn’t actually have the «income» CRA thought I did.
In sum, almost 5 years later, CRA is happy and this Scotiabank location lost a customer forever. I would avoid this location at all costs.

This is, by far, my favourite Scotiabank branch in the city. The staff here is consistently friendly (if at times a little awkward) and super helpful. They’re open late a few nights a week and are open on Saturdays. There does tend to be a bit of a line up during lunch hours and on weekends, but that’s expected I guess. They always have at least four tellers on though, so the line always moves pretty quickly. They usually have some kind of community fundraiser going on which I think is awesome, and makes me like them even more (see? Sales tactics totally work).