Kyles Ski & Bike Shop

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I have just left 3 bikes with Kyle, and will be writing a full review once I have the bikes back.
My initial impression communicating with him over email/​phone and then meeting him in person is exceptionally positive. He seems to really love what he does, his prices are fantastic and he is very pleasant to deal with.
Update: the initial servicing dome on the bikes was fine. Everything seemed in order. However my road bike developed a gear noise in under 50 km which can happen.
The reason for the reduced rating from 5 star to 3 star is that I took my tire in for a tube replacement. Kyle replaced my tube with a new one, after a 10 km ride I got a flat. The second time he replaced the tube and tape inside and the tire was again flat withing 15 km of riding. When I had gone the second time, he had said if I get another flat I can call him and he’ll fix it free of charge. I didn’t ask him to fix it for free, he offered. So when I got the flat and messaged him to take him up on the offer of getting it fixed he just didn’t reply. I tried contacting him probably 3 or 4 times over a period of a month and got no reply. That type of service is unacceptable so I will not be going back.