Profected Carpet Cleaning

I purchased a Living Social deal to have an area rug cleaned, but was never able to use it.
I first called the company on Aug 12 to book an appointment. I was happy when, after numerous calls and voice mail messages, I finally got an appointment with them for Aug 29. They called the night before to confirm, but then never showed up. They also didn’t call to tell me they weren’t coming, nor did they return a follow up call I made asking what happened. I called again on Sept 5 and the woman I had been working with was unapologetic that the appointment had been missed, stating that LivingSocial had been having a problem so they (Profected) weren’t honouring their vouchers, but it was fixed now so I should call back and leave a message regarding an appointment and then she would call me back in the evening; apparently construction noise in the office prevented her from making calls regarding appointments during the day. I called back and left a message as directed.
By Sept 11, I still hadn’t heard back. I called again to follow up and the number was «temporarily unavailable». At that point I requested a refund from Living Social.
While I can’t judge the quality of their carpet cleaning, their customer service is terrible!
You-​have-​got-​to-​be-​kidding-​me update for Sept 18: I still haven’t heard back from them, but they are now running another deal through Living Social. Don’t do it!

BEWARE SHOPPERS. Profected Carpet Cleaning located in Oshawa and which services the Greater Toronto Area is nothing short of a monkey business. They will not honor Buytopia, Livingsocial or Groupon vouchers unless you buy additional services from them at the time of redemption. They came to my condo. apt. on August 13, 2013 and wanted an extra $ 75.00 for sanitizing my sofas which I didn’t need and for which I had already prepaid $ 77.00 for cleaning them along with 2 small area rugs through Buytopia. When I politely said No Thanks, they, (Guy and Tanya) said Ok we’ll get the cleaning stuff from our car and be right back. THEY JUST TOOK OFF AND NEVER CAME BACK. My complaint with their office person Johanne got me nowhere either as she is their partner in crime. Thankfully, Buytopia agreed to give me an in-​store credit which is small consolation for my aggravation as I believe I deserved a full refund. I gave them 1 star because it is the minimum required otherwise they would get none. These people are the most unprofessional and untrustworthy I have met in a long time, not to mention they made me waste my time waiting for them and moving some of my furniture around and out of the way for nothing. Also, they boast having been in the business for over 30 years and be bonded and they don’t even have a toll free number for their GTA customers from whom they get most of their business. DO NOT BE FOOLED BY THEIR SHENANIGANS.

I recently had the misfortune of dealing with these people. They offered a voucher through one of the online group discount websites. It was a good deal and after reading the fine print, I made the purchase. I called to book an appointment and they immediately said they don’t go to downtown Toronto. I pointed out that their voucher states that it does. She conceded and booked an appointment with me. I was very clear on what type of area rug I had, although the voucher stated any size area rug and did not specify material.
On the day of the appointment, they called and left me a message asking about parking although I had already told them about that when we booked the appointment. When I called back they said they wouldn’t be coming anymore and would I like to rebook. No explanation and no apology. This is half an hour before they were supposed to arrive. It took several more phone calls to book the second appointment. During that call they told me there was a $ 15 charge for an apartment. They knew I was in an apartment when I first called, but did not tell me about the extra charge. To be fair, it did say «additional charges may apply for… apartments…»
On the day of the second appointment, (this time they gave me a time range of 12−2pm for arrival) I got a call at 1:30 saying they’re running late. At 4:30 I called and asked about their ETA, the lady on the phone (different than the one that called me) had no idea what was going on and said she’d look into it and call me back. At 6 I called again and got their machine. I called back the lady that called me at 1:30 and she said she worked for the dispatch company and not Profected and was off duty and directed me to call their main number. (This was apparently not the case, as per the person who does the bookings).
The next day I still didn’t get an apology and we rebooked a third time. This time the technician showed up on time. Looked at my carpet, asked me if it was wool and then said that the deal was just for acrylic (NOT stated anywhere in their fine print). He said he would not clean my carpet unless I paid him an additional $ 130.
I called and spoke to their office to the same person who I had been dealing with every time, who still refused to apologize and she now said she can’t argue with the technician. I asked to speak to the manager and gave them one day to honour the deal. They of course did not. The online discount website refunded my money. This was little consolation as I had gone through the trouble to prepare my home for the cleaning 3 times.
I have little doubt that they would treat any customer this way, even if paying full price. Buyer beware. I am forced to select at least one star, but would rate this business a 0 if possible.