Zoup!

I wish I could give this place less than one star. Was in on a Saturday, they are technically open however they are telling all new customers they are closed. Apparently the evening staff failed to prep soup for the next day so this location basically has no food ready for consumption. Just ordered soup and salad and the two completely incompetent staff members can’t seem to get it right.

At 5 pm today I went to the Oakville location for my first (and last) ever Zoup experience. I am feeling a little under the weather, so I thought a nice bowl of soup would be the best thing. When I arrived, the unenthusiastic teenager they had working the Frontline offered to let me taste test any of their soups before purchasing. On my second spoonful (testing the butternut squash soup) I had to immediately spit back up the soup ad it SCALDED my lips and tongue– I cried out in pain and tears filled my eyes. I informed the employee that the soup was far too hot to serve, he turned to his Co worker and asked if the soups had been checked for temperature yet today… to which she replied «I don’t know.» When this employee went to check the temperature of the soup I had just been given, he said «oh, it’s 171 degrees F» Ummmmmm are you people trying to take my skin off? Are you asking for a lawsuit? And after all that, I was offered a lazy «uh…sorry?» And only after I reiterated to the staff how badly I was hurt. I wanted to purchase soup so I joked that maybe I should wait an hour for the soup to be cool and for my tongue to heal, then when I went to pay my debit card was giving trouble going through. I got frustrated and left. They could have at least offered the soup to me for free considering the quite literal pain and suffering they put me through. 171 degrees. Unbelievable. You need to train your staff properly before someone gets seriously hurt!
Oh and by the way, it is 2 and a half hours later and I still can’t enjoy my own dinner before my mouth feels like it had 3^rd degree burns in it. Seriously, I can feel shreds of loose skin in my mouth.
THANKS ZOUPS next time I will make my own

This was our first visit to Zoup. The interior was spacious and bright. Everything was very clean, including the bathrooms.
We were greeted by the very friendly staff as soon as we walked in. We were asked if it was our first visit and when we said it was, they invited us over to have some samples of soup.
We were very disappointed to find that there were no gluten-​free options for the sandwiches and wraps. However, there were a couple of gluten-​free soups, so we each ordered a soup/​salad combo.
We both had the roasted tomato bisque, which was very flavourful and piping hot. I had the Sonoma salad which was very fresh and tasty. I enjoyed the fact that there were cranberries, nuts and gorgonzola, although I think it could have benefited from some protein. My husband had the cobb salad and he thought it was very good, with generous portions of most of the add-​ins. It could have benefited from a little bit more egg (there was only about ¼ of an egg).
Other than wishing they offered gluten-​free options for the sandwiches, we also thought it would have been nice not to have been served with disposable dishes and cutlery since we were eating in.
All in all, we enjoyed our food and look forward to returning and trying some of the other dishes.

2^nd visit on a lazy snowy Sunday afternoon. Sampled the chicken pot pie, chicken tortilla, and lobster bisque. They were all really tasty!
Ordered bowl of lobster bisque and asian salad and chicken pot pie soup combo. You get a choice of bread (sour dough, French, or multigrain) but they are all merely okay. Not even sure if the bun comes with butter as it’s just sitting on the tray. They need a nice flaky biscuit like the type Ravi’s offers (hint hint).
Service is slower than I expected. They don’t seem very organized getting things made and sent out. Other than that I have no complaints. Who doesn’t like soup on a cold winters day?

I have been here twice now and it was a 3 both times but for different reasons.
The first time I loved the staff and quiet atmosphere but not so much the bland half sandwich and cup of soup.
The second time I actually liked the soup sandwich combo quite bit (call it a 4) but the music was loud the staff was confused and the tables, floors and booths were a mess?
Only having soda fountain choice for drinks is a very strange choice to me for a spot that I am guessing is looking for a better crowd than. McDonald’s or Harvey’s?
Zoup is a work in progress with potential.