Total Hardwood Flooring

I’m not sure what to rate this place — the experience we had was very odd and while we were royally screwed over, the situation was rectified by a very ‘on the ball’ staff member.
Basically my fiancé and I went in to order engineered hardwood back in December and got a sweet deal on some clearance stuff. We put down a hefty deposit and were told we were to pay the a few days before delivery — Sure, no problem.
Then, a month and a half later we were called by a different employee who told us that our wood wasn’t in stock and that when we had placed our order for 36 bundles, there had only been 4 left in stock. The employee who sold us the wood was no longer working for them, so there was no one to even confirm why he would have sold us out of stock clearance wood.
Now we had to drive all the way back to Oakville and pick new wood. This guy Jordan was great — he gave us the same price that we originally paid and guaranteed several times that our wood was in stock — and just as he promised, we received our wood! He even delivered the under padding to our condo to make things easier for us. So for the overall business, I’d give it a 1 star — for the manager who wouldn’t give us the time of day, and the wood we chose not being available. I’d give Jordan 5 stars for saving the day (and our floor) and leaving us as very happy customers. That leaves me with a 3. So there you have it! If you go to total hardwood in Oakville, deal with Jordan and you won’t be disappointed!