5-year old mattress was sadly misshapen, 6 months out of warranty and with a generous family member(after having been tortured by it whilst house-sitting) offering to buy us a new one, we ventured back here. Knowing full well what we wanted, we were treated professionally, but with a little too much up sell. With the prices of these bloody things now, I was hoping they’d skip that part. Nope. Need a new frame? Mattress cover? $ 200 pillows? Ummm, no. Just ring us up. Extra star for allowing the child with us to run the sugar out of his system after inadvertently loading him up on pure apple juice.