Panago Pizza

This one-​star review is not based on the pizza — the pizza is great — but on the poor customer service I have received in particular by the younger staff of Panago.
My last visit to Panago was very frustrating. I came in to pick up two pizzas after ordering them over the phone. Simple enough — call in and pick up the pizza after 15 minutes. Wrong! After 20 minutes I had come in to pick up my pizzas. A girl working the counter asked if I came in for a pick up and I answered yes and told her I was waiting for 2 large pizzas. With no response I assumed she was in the process of making my pizza as she continued kneading some pizza dough. So I waited 10 additional minutes in hopes of getting my pizza. Frustrated, I attempted to get the girl’s attention, but, of course, she continued to ignore me even though she could see that I was trying to get her attention. Finally, she brought 2 pizzas that were sitting on the shelf in the back right up to the counter. It was my order, which had been sitting there all this time! What the hell am I going to do with 2 cold pizzas? This girl could care less about providing a decent level of service to her customers. Next time, check the orders in the back when someone comes into pick up a pizza instead of ignoring them and doing things at your own leisure.
The Pizza Pizza across the street might have a far inferior product, but their customer service is 100 times better than this place. Sad thing is, this is the second time this has happened to me.
If you want to deal with self-​absorbed teens who don’t do their jobs properly, then go to Panago where the pizza is decent, but their customer service will drive you to Pizza Pizza.

So we got a couple of weeks back a coupon for a free pizza addressed to us in the mail. Today it seemed like a fitting day to use the coupon because I had to work a double. So I got my wife a medium Pizza for pick up and they said it would be ready in 15min.
First impression when I walked in here! Wow one of the cleanest pizza places I have ever seen in my life. I think you could have open heart surgery on their counters.
Very friendly and enthusiastic gentlemen behind the counter (might have even been the owner). Then there was a lady in front of me with those pizza bags (usually for delivery) and I thought that it was the delivery driver, but when it was my turn he actually gave me my pizza in one of those bags to keep (It says they are a $ 1.- in the menu).
I ordered the Grilled Veggie + Goat Cheese Medium Pizza (regular $ 13.25.-), the crust was just out of this world. I haven’t eaten such a good crust in a long time. It was soft but at the same time crunchy. It is hard to describe. On their website they claim that the dough is made on a daily basis in each store and contains no additives, well it sure tasted that way!
They have 39 different pizza recipes of their own on the menu. They offer regular, thin and multigrain crusts, nine sauces, five cheeses and thirty-​three toppings. If you want to make your own Pizza the prices are divided into Crust (S $ 8.75.-, M $ 10.25.-, L $ 12.50); Toppings (Regular S $ 0.50; M $ 0.75.-; L $ 1.00.- and the Primo Toppings count as 2 regular toppings and those are fancier toppings like Wild Pink Shrimp, Kalamata Olives, Smoked Oyster etc.).
They also have salads, breadsticks, four types of wings and dips & shakers.
I can’t wait to go back and actually order my kind of pizza which is more a meat lovers pizza…

Marketing campain worked on me. Had a free slice at the GO station and then ordered with a coupon they gave me a few days ago. Best pizza I’ve had in Oakville so far but that’s not really saying much. Better than Pizza Pizza and along the lines of Pizza Delight. Really good salads.

Probably the only delivery of food I order. Once a month.
Great change from the usual. My favourite is the thin crust, multigrain with passata tomato, sauteed mushroom, goat cheese and capicollo. Appears to be family run.
Delivered late once and they apologized like they’d murdered someone. A lot more detail was given than needed and all was forgiven with the free order of… something with icing sugar and cinammon.