THEFACESHOP

Terrible customer service here and doesn’t listen to their customers.
My sister went here to redeem a free face shop with a promotion I received from Facebook. She picked up the mask and went to pay at the cashier (she doesn’t usually shop here). She claimed that as part of the promotion that she had to test out their new Papaya hand cream. The two ladies at cash argued with my sister and telling her this was a requirement.
My sister got fed up and said she was allergic (because she is allergic to all scented products thus why she doesn’t shop here). Eventually the ladies working there gave in and gave the mask to my sister. My sister will never return.
I have never heard of someone insisting to have a customer try a product they are allergic to. This makes no sense. It’s ridiculous! I recommend going to the Vaughan Mills location because they are the complete opposite.

Worst face shop of them all. No kidding.
I hate going into this one even though sometimes I do need to pick up makeup wipes when I’m in the area (which is one of their only good skincare products, btw) The workers here are SO SO SO clueless and never fail to waste my time.
I went in once to look for the plain makeup wipes and this white girl said they didn’t have any. When I asked when they’d restock, the girl shook her head and said they never had them in this location in the first place. Oh??? I suppose I got 4 – 5 packs of makeup wipes from the sky then? Where did they come from? When I gave her a confused face, this asian girl comes and says «oh no, we did have them. She doesn’t know. She’s new» … ??? I don’t even know how I’m supposed to react here anymore. Can y’all just make sure your workers know what bs they’re spewing out? Please.
The only time the workers were all super nice was the one time the manager was in (I guess he was manager. he had on a suit and was behind the counter watching and training). I received astounding customer service with smiles and all. Other than that, every time I’ve come in is a disaster. the girls are all gossiping about hair, makeup, their weekend, boys. I didn’t think I had stepped into a high school?
Face shop’s products are extremely affordable but their skincare is mediocre at best. I’ve tried 85% of their products (including nails, skin, makeup) and nothing has impressed me other than the makeup wipes and the acne stickers. Once you try higher quality asian brands like Itsskin, Skinfood or even tony moly, you’ll regret using face shop’s excuse for a brand.
Save your money. Or at least find another face shop location.

I would give this place no stars, if poss.
I came in today and saw a big sale display. You’d assume that the things were on sale, like me. But no, only some things are on sale and they tell you when you go to pay. You may be able to get away with dodgy, dishonest pricing in Asia, but you are in Canada now. There are laws about pricing that protect consumers from being misled. Clearly this store is flouting those rules. Something should be done about this because it is illegal to mislead consumers.
Stay away from these SCAMMERS!

I love this store. I believe it is relatively new and the products that they sell are amazing. I recently purchased the bamboo face mask and it is phenomenal. It made my super dry skin extremely smooth. I kept touching my face because my skin felt so amazing.
I will definitely be back to try more products and purchase more bamboo face masks. Each mask is $ 2.00. Perfect for an at home spa night solo or with the girls. If anyone from head office is reading this, please sell the bamboo serum in a bottle so I can use it daily instead of once a week.
The sales staff are also very knowledgeable about the product. I highly recommend this store.

Decent customer service, but management needs a lot of work and reforming. I love The Face Shop and its products, but this branch has always rubbed me the wrong way. This store is always «running out» of products and promotional items, and won’t tell you about promotion details or conditionals until after you’ve purchased something.
I’ve also found them to be stingy sample-​wise. Whereas the girl beside me bought less than I did, she received one, but my friend and I didn’t. I feel like they’re cutting corners and pulling all sorts of tricks to save money.
TLDR: Go somewhere else.

Visiting this place to buy a few products for my brother. The girls here are super friendly and helpful. We got a few recommendations and decided to try the Neo all-​in-​one lotion and cleaners. I love and trust this brand products. My brother used those 2 products that we bought and his skin is clearer and smoother after a week already. Definitely recommend the Face Shop to everyone.

I love this store so much! It sells the same Korean beauty products as The Face Shop in Pacific Mall but is much bigger. This means an added bonus of less crowding while you shop, which can get annoying very quickly at the other location. Personally I thought it was just amazing how I was able to read the description of a product I was interested in without being pushed or shoved by someone trying to get by even though I don’t take up much space. I guess I’ll just come here instead of Pacific Mall whenever I need more BB cream and peeling gel.
The price for the BB cream, CC cream, peeling gel, avocado body lotion, green tea toner and some other products I’ve purchased before at Pacific Mall cost the same amount as they do here at the Fairview Mall location. Maybe the prices seemed a bit lower to Monica K. because she was there at their grand opening sale but I didn’t notice any difference.

I know this store from Korea. The products are cheap and decent. It’s nice to see this in Canada now as well. Stuff here is cheap but for obvious reasons it can’t match prices over in Korea. Hopefully as time goes by they can become even more price competitive. Quality is decent and price is cheap. Most products are similar with ones over in Korea. Minus a few items that are missing. But I know and trust Korean products

I’m super excited about this new addition inside Fairview Mall. The Face Shop is a korean makeup store that is owned by LG and is highly popular not only within Korea but in all of Asia. Asians have long been known to be far ahead of the game when it comes to fashion and makeup so you can expect to find some unique products at this store that isn’t as well known on this side of the globe yet. Also, korean packaging is always so DARN CUTE! The pricing is also super affordable, especially considering the great quality — yayyy! :))))

There is already a location within Pacific Mall but it’s a franchise (owned by someone else), whereas the one inside Fairview is actually owned by LG and the prices do seem a bit lower. It’s also more accessible for public transit users (get off at Don Mills Subway Station and walk to Fairview Mall, 2^nd Floor). FYI they’re currently holding a pretty awesome GRAND OPENING SALE. Get $ 5 off a $ 15 purchase, $ 10 off a $ 25 purchase, and $ 15 off a $ 35 purchase. I am not in any way affiliated with this company but have been using their products for about 5 years now. I’ve received their products as souvenir gifts in the past from friends who had traveled to Korea, visited their store when I went to NYC, am a regular at the Pmall location, and also got the chance to check out the original locations when I spent some time in Korea 2 years ago.
Really great products, obviously not comparable to the high end makeup/​skincare brands (like La Mer or Dior), but it’s definitely a game-​changer in the mid to low price range products. Definitely worth a try considering the affordable price tags. Just a few of the products that I use/​have used and love (in no particular order):
* Volcanic Clay Nose Strip
* Herb Water Powder Mist
* Mild Papaya Peeling Gel
* Green Tea Lip & Eye Makeup Remover
* Herb Day Lip & Eye Remover
* Herb Day Cleansing Cream — Fruit Mix (smells amazing and gets the job done)
* Rice Water Bright Cleansing Foam
* Fermented Raspberry Foam Cleanser
* Chia Seed Sebum Control Moisture Cream (works like MAGIC on my combination skin)
* Nail Polishes
* Lovely ME: EX Nail Polish Remover (works way faster than any shoppers brand and only costs $ 1!!)
* All their facial masks
* Fake Lashes
* Eyelash Adhesive — THE BEST glue I’ve ever used (even better than Quo and Dolly Wink)