Second Cup At Empress Walk

Not sure where the negative feedback is based on for this place.
Service has always been great whenever I’ve gone here; greeted with a smile, my order is never messed up, and they can keep up with a long line — which has never gotten too long.
They have a large shelf for pastries and cakes, larger than other Second Cup locations I’ve seen. This, they have a wide variety.
It’s a very large space, and it’s rare for me to go here and not find a seat. Lots of tables to sit and do your work or chat with a friend.
There’s an outdoor patio (though it doesn’t face Yonge, that would’ve been nice for people watching) and it’s located above a subway stop. And a 20-​second walk to grocery, LCBO, and a Cineplex.
Great location, great Second Cup.

It was fine. In. Order. Pay. Drink. Gone. Service had a smile. No problems and free interwebz

Every single time I’ve gone here the service has been horrible. The food and drink is regular chain café fare, so if you don’t care about service there’s nothing wrong with this place.
If, on the other hand, service is important to you, you’ll hate it. The cashiers are extremely inattentive and will leave you standing in line until you approach them, which makes it difficult to tell if they are ready/​available to serve you.
Once you have placed your order, they tell you how much it costs and then leave as soon as you go to hand them the money. Every time, without fail.
After the person serving you leaves, another one will probably try to get your money from you while serving someone else at the same time, so you never know if you’re being talked to or if they’re addressing the other person.
Overall just a terrible experience.