Mac Cosmetics

All I have to say is that MAC needs to get rid of this store. CLEARLY the racism has gone too far.

How are these girls getting hired into MAC? Terrible customer service, terrible attitude, acting like 12 year old brats from the ghetto-​est of the ghetto. Jeebus.

Can’t believe I wasted my time coming to a makeup store with disgusting employees. Racist, rude, and ugly fucking clowns. How isn’t anyone else reporting these employees? All they do is talk shit about other people and just stand there as if they are the SHIT. Actually they are shit. Their attitude is fucking shit… Fuck you bitches!!! Fuck this fucking place!!!

Extremely poor service. Employees have no self discipline and respect for costumers. One of my family member visited this past month and came back telling me the same experience that I had last year. Painful to hear and excruciatingly racist. Sad to know that they think that all Asians only look and do not buy. Funny thing is, we are the customers. Most likely to have more money that you, sweetheart. Respect us as you would to your family or elders. Do NOT speak in a disrespectful tone and do not talk behind our backs. If you ever wondered why your ratings are so low, you should start questioning your employees. Make some changes if you want to survive in the business world. Not only that, change your employees behavior pronto. It is sickening

Rude fucking employees with the absolutely most awful attitudes. This is an absolutely disgusting Mac store. They just need to burn it down with all of their employees in it … Pinche putas.

I wish that I could give a zero star. Extremely rude, racist and arrogant staff at this Yorkdale location. Unfortunately, I can’t help it cuz I have to go there once in a blue moon only to repurchase my foundation and dats about it. I rather spend time and shop at Sephora.

I think they really stepped up their customer service. At least, the girl that helped me was super nice and fast. It was so easy to smile at her and follow her around to get all of my stuff. I was probably in there for less than 10 minutes because I knew the 3 things I wanted. Maybe they got a lot of complaints and are doing better now.
I probably won’t go back because I don’t go to Yorkdale usually, but I wouldn’t hesitate to say the staff were really nice and friendly.
This was about 3 weeks ago.

HORRIBLE SERVICE! PLEASE DO NOT SHOP HERE! RACIST, SNOBBY, & UNEDUCATED WORKERS! By far the most rude people I have ever met, & I travel a lot.
I live in Hawaii & visited this mall with an aunt of mine. I needed help finding the right shade of foundation. I was ignored 3 TIMES! Instead of helping 6 other customers, she decided that talking crap about another employee was more important. Who in the world is paying these uneducated & lazy girls? The third time the female worker sneered at me, & all the other workers held their noses up high at me & many other customers needing help. When I exited the store I heard another worker laugh about a black customer, & how she «resembles a monkey». I have filed a complaint to MAC. That was the last straw.
Hands down, worst employees of the year. Good job MAC, you’ve outdone yourself!

Lackluster service to say the least– and a little color coded as other reviewers have noted. Not very friendly because with the amount of customers they are not hurting for sales. A little personality with their service would be nice.

This is the most fakest location, they pretend to be artist, but they suck! And they don’t know what they sell. For instance I asked if it was possible Rihanna’s Heaux will come back? The employee said, «What’s that it’s probably from a collection 4 yrs ago?» Naww booboo it was a year and a half ago! Seriously hate this MAC location! Not because I actually hate Yorkdale, but because I just hate the rude employees. Seriously! Just go to the MAC kiosk in The Bay (if you have to go to Yorkdale) they won’t hussle you to buy products that you already have! I remember I bought some of the Rihanna collection last year at this very same location, and the staff was soooo nice; but I noticed the manager was pregnant. So obviously the new management sucks! Go to bloor street, queen street (mac pro store they have tons of time to talk to you), and even Eatons!!! Another problem is, I don’t like to bring out the race card but, Yorkdale Mac is arrogant. They think black people can’t afford $ 20 lipstick– they just totally ignored meeehhh. And also they wag their finger at you to wait a minute! And this location hussles you to buy stuff!!! Oh and when your brows are on point, the female employees give you cunt face!!! And they ignore you… and look at you as if you are loitering!!! Tis tis I am done with this location.

I never usually go to the Mac Store at Yorkdale. After my string of horrible customer service experiences at this location in the past, I stopped going. Although I live closest to this location, I always opt to visiting the Eaton Centre or Queen St West locations.
Last week I had my day off and decided to do a «Back to Mac» and buy a few items. I already knew what I was walking into — ie. Unenthusiastic, unfriendly, unapproachable, rude employees. I walked up to an employee myself. Asked her for her opinion on two lipsticks. She offered to help me put it on then she tells me «you do it yourself, your lips are dry.» Okay, sure, it may have been (considering it’s freezing outside) but her tone was so condescending.
Anyways, I told her what I was here for. Told her I was choosing one lipstick as a «Back to Mac.» Her demeanor changed completely (even worse). She took the lipstick, went straight to the cash and ignored my requests to see other products.
I find it so absurd that SO many people complain about this location yet management does NOTHING about it. This has been going on for well over 5 years. I have been an active Mac client since 2009. Of all the Yorkdale Mac employees I’ve met, I’ve only met TWO who were genuinely nice. The rest were horrible! How can SO many employees have such HORRIBLE attitudes? How or why does MAC keep them?
This location hardly deserves one star.

1 star for racism and unprofessionalism. Definitely will not be visiting this location again. Mac needs to do a serious internal review of their hiring process.

I am not a huge make-​up shopper, especially at M.A.C. I am the type of person that goes into a store knowing what I want, quickly picking it up and leaving. So, I feel like I am less likely to have a negative experience.
This has been my go-​to location because I happen to be at Yorkdale or in the area on a regular basis. I have come two, maybe three times in the past two years (and maybe in total, lol). I have picked up lipstick both times. The lipstick selection of the company is phenomenal. They have many different types of lipstick, and I have always been able to find something to suit the look I am going for. I currently use the «Sheen Supreme,» a feminine, flirty pink that is neither obnoxious and neither too pale, the Crème D’Nude for when I want a nude finish, and my recent discovery has been the Relentlessly Red which I am in love with because I have never worn red in the past. When I went to pick up the Relentlessly Red I asked about lipliners, and they have a colour that goes with a lipstick that they look up for you, which makes this process very convenient. I wish they had told me the first time I went to purchase lipstick. Last summer when I came in to work earlier to apply make-​up and save myself the hassle of driving in traffic, my lipstick melted. I didn’t even leave it in the car during the day, and I had the A.C. on. I had never even thought about this, so I brought it into the store, and they told me it melted. I don’t think I even had the receipt, but they gave me a new one without a problem, which was excellent customer service.
One thing that the staff can work on is, like another reviewer mentioned, the amount of make-​up that they wear is superfluous and doesn’t sell their product well. I have never seen a look on someone where I thought, «Wow. That looks great. I’m going to ask them what they are wearing and perhaps purchase myself the same.» But, I do think «I do not want to look like that.» They go overboard. It doesn’t look good, or professional. They are missing out on sales in this domain, and it also makes the staff look less competent with their makeup application. When I came in to buy the pink and nude colours I was told something like «actually, anyone can pull off any colour,» and I strongly disagree!
This is actually also the busiest location in Ontario (or Canada) I can’t remember now. I believe they had 26 people working the last time I was there, but many of them were in the back, and had to be called. Clearly, the (actively working) staff to customer ratio could be improved.

Horrible and rude emploees. Have been there couple of times but I always find their emploees just unprofessional and snobby. Mac, please hire new employees and teach them some manners.

I heard about this store on youtube and seriously, there is no way I’m going to even put a foot in the door. Horrific can best describe what happens when you are Chinese and try to get help here. Search for «Racist MAC Employee» on youtube and you will know what I mean. *shudder* I sincerely hope those awful employees are long gone since.

Like most stores, I do my research considerably and carefully so that when I enter the store, I know what I want and am able to leave quickly.
I don’t know why mac insists on hiring and encouraging their employees to wear 60lbs of makeup when they have terrible problem skin. This doesn’t send a good message to customers, just saying.
I usually get help from some employees that won’t leave me alone. I tend to ignore most of them because their unwarranted advice is usually off base and they have no idea how to correctly colour match a black person. Period. Let’s not forget people, these people aren’t actual makeup experts, they just pretend to know. So, you’re better off researching products and different shades and testing them on yourself. Don’t be gullible and listen to what they have to say. Especially when they wear copious amounts of makeup and look terrible.
The plus is that you can always return an item even if it’s open. I’ve bought a few shades of lipstick from m.a.c and I love them. To be honest, it’s the only brand of lipstick I feel comfortable wearing. For now. They have a great selection of foundation for African American skin.
I seldom wear makeup, but when I do, m.a.c in general is something I will use. Do yourself a favour and if you have to shop in person, come in early morning earlier on in the week.

I have to agree with Rita and Nicole — this is not my favourite MAC store at all. It’s always crowded and busy with customers so it’s very hard to get a sales person to help you.
They sell out of new collection items very quickly and I think I know why. A friend of mine works for Estée Lauder (MAC’s corporate parent company) and once told me that he could only buy MAC stuff for his girlfriend at this location. If all of the internal customers are forced to shop here, that doesn’t leave a lot of product for everyone else!

This is not my favourite MAC store. I consider this location when I know what I want and have no time to waste. It’s usually packed with people on weekends and I often find it hard to get a salesperson’s attention, let alone ask her a question about the makeup.
When they are empty, the salespeople are courteous and friendly at helping you find what you need. But since those instances are few and far between, I save my major dilemmas or questions for another location.

Oh MAC. I love you. I really do, but at this location… you always sell out of the cool products so fast! And by cool, I mean, the pieces of the new collections that I specifically came to buy. Sigh… I still love you though.
Service here is pretty good, even when it’s pretty packed. They always try to greet you or see if you need help.