Capelli Hairstylists

Let me start with why I gave this place 2.5 stars. (I was generous with the 3 stars)
The great side of this place is where the wonderful aestheticians are, who do amazing jobs with the eyebrows and face threading. They go the extra mile to make sure you feel comfortable and do their best, so you don’t leave with a red face after a full face thread. I have come here many times for haircuts and I always left satisfied.
On the not so great side, they charge too much. A full face threading is $ 25 max wherever you go. Here they charge $ 45! Also, I came here recently and showed my hair colourist a picture of what exactly I wanted to look like. She told me my hair will start becoming brittle and break if I bleach it. The hair colour I showed her was not bleached at all. She did say that she might not be able to make me look exactly like the picture I showed her, but then I told her that I trust her abilities as a professional hair stylist. I was not satisfied with my colour at all and honestly what can you say after sitting patiently for over 3 hours and not getting what you asked for? I feel like I wasted a great amount of time and money and did not get the result I expected.

Have been coming to the salon for 12 years. I have always seen Juliana and she does a fabulous job with my hair. My children came here for their first haircut and they love coming here.
You are always on time the facilities are always very clean and the service is always great to know to expect me with my cappuccino.

I come here all the time to get Facials and get my hair cut and I am very impressed! Best service and great jobs! If you would want to get a facial you will have to get it done by a Woman named Yasmine. She is very experienced and can do anything from threading your eye brows to giving facials to 11 year olds! I would come back 100%! I recommend Capellis 100%!

My hair is not that difficult to work with. I have medium length hair. I wanted a trim and a blowdry. I asked the receptionist for her opinion and she recommended Mario. All I have to say is that I will never be returning here. It was the worst styling I have ever seen. I couldn’t even believe he was letting me walk out of the salon looking like that. I walked into my house and my mom was shocked. I jumped straight into the shower. Do not book here. — oh and I payed 85 $.

capellis is a wonderful salon. I am new to capelli’s was recommended to see mario he is a wonderful hairstylist he did my hair exactly how i had explained to him. I would definintly recommend this hairstylist. The lady who washed my hair was also wonderful. 5 thumbs up to capelli’s hair salon.

So I just called to try to book an appointment and the lady said they do not accept my «Catch Fred» coupon anymore. Apparently because the «original» owners closed down and they reopened (but under the same name). Somehow I don’t believe them? So basically they’re telling me that they will not take my coupon.
I am so pissed. I also find that these CatchFred guys are not alive anymore so can’t get refund. I hate them. Damnit.

I went today I told the hair dresser I wanted to keep my length. I told her too keep the length. My hair wasnt that long to begin with but instead of cutting less she cut more. And I felt naked she didn’t style my hair at all. Instead she commented about my greys which last time she did aswell when her neighbour was cutting my hair I didnt enjoy the conversation much as she critized me and my hair eventually ended up falling into my tea. It was 70 dollars 79 with tax. I called and ask fior a refund they wouldn’t offer it. I was selfconsicous about the greys. She kept encouraging me to colour although i didn’t want to both times the first time when her neighbour hairstylist cut she mentioned id look old!!! Its disgusting salons dont offer any kind of refund or credit. Not that id want a credit or even a free product. I didn’t realize how short it was until i got home looked in the mirror and realzied how short it was. In the chair for somereason i also did not realize fully other then the fact it wasn’t really styked great but didnt have the heart to say anything, I went to two other salons in the mall who tried to fix the style for free. One gave me whisps. So if you are the kind of person that u dont really care what stylist say then go for it. I guess im to sensitive for that kind of stylist, By the way she was a senior. I wish I would have read some of your reviews before going. They are well written and now I am enjoying reading them. Well next time I will go else where.
Thankyou.

If you value your time don’t book a hair appointment with Mario. He has trouble honoring his appointments. I booked him over a week in advance yet he didn’t even acknowledge me when I was waiting in a seating area beside him. I waited there for over 40 minutes and then walked out. He saw me leaving and didn’t bother to apologize despite ditching me. This is what I would consider the worst faux pas a hairdresser can make to not honor an appointment. Shameful!

I used to go to this salon because I loved the work of one of the stylists there, then she suddenly disappeared and no one from staff could tell what happened and where did she go, I begged, I cried to no avail. They suggested I try someone else and I did but with little success. First I got a tall blond who pulled my hair so bad I had tears in my eyes, that was horrific experience, then the old guy who made me a cut more fitted for a 6 year old. The next time they introduced me to Marco, their newbie. He was better and made me a nice hair cut and I would have continued using his services, but it takes him 1,5 hours to complete the cut, which kills me. I have medium-​long hair and often just need a nice trim, with my previous stylist it was a 15 minute deal and the quality was great. With Marco it is lots of talking as he is chopping mm by mm of my hair, at the end I get so annoyed that I just want to run as soon as the blow dry is done. And the price for such torture is $ 70, which is higher than its real value.
Overall not my cup of tea, but if you enjoy the long hours of talking and laughing with you hair stylist by all means make an appointment with Marco, he is a charm.

Went here when they had just moved to the basement. Perhaps everything just went wrong that day? My usual stylist Lisa was not available and the young guy who cut my hair did a horrible job. Reviewer Ness is correct. They do not understand asian hair. Or perhaps it was the new guy.. wish I remembered his name.
My hair was also not washed with much care & had water splashed on my face/​eyes. They also gave me a salon cape (what do you call that thing?) that had MAJOR BO. However, they apologized & gave me another one. My other times with Lisa was more pleasant! But overall, I think it’s too expensive for the service I was getting.

The last great cut I got was by Marco at Capelli’s, a huge salon in the basement of Bayview Village. Going against my own advice*, I planned to go to Capelli’s based on the referrals of non-​asian people I know with great short cuts (largely because I know very few asian females who have short hair that’s nice).
Apart from a scheduling error, when the co-​owner who was supposed to cut my hair double-​booked, everything else went fine and dandy. The reception staff called me to let me know I had the option of re-​booking my appointment or seeing Marco, and then greeted me at the entrance with a sympathetic understanding of my situation (though I wasn’t actually bothered).
The lil’ shampoo lady was a spunk fire entertainer as she suds my lochs and was probably more excited than I was about my new look. In fact, it seemed that everyone was anxious to see what would remain on my head after accumulating two mega dust pans equalling 18″ of hair.
The stylist, Marco, seemed to be the only one who was calm and focused. He was generous and patient; taking the time to constantly cut, check, check, cut, check… which took over an hour because I have really, really thick hair (2 – 4 hairs from each hair hole!). With my permission, he had free reign to hack away («as long as it’s short!») and he didn’t abuse that trust. Marco really knows how to read hair and figure out which way it will move, how it will look around your facial structure, and make a no-​fuss-​in-​the-​morning cut work well.
I’m now going into the 6^th month without a trim. I’ve decided to go long again, for a while at least. While most people groan throughout the grow-​out period, my hair (I think) is great and speaks volumes about the original cut. It seems that Marco thought about that aspect too.
Good luck!
* Usually, I’d recommend for Asians shy away from any salon that services largely non-​Asian clients. Particularly since Toronto has a huge Asian population and a number of salons with expertise doing their hair. However, I do caution that if you don’t speak the language well, even if you do… CAUTION! It can end up in a stylist interpretation/​translation/​pictionary/​charades disaster. (I may have experienced this when the Korean owner of a salon pinned me to a chair and tried to shave my eyebrows with an electronic razor. I squirmed and there was blood. No scar, thank goodness.)