Best Buy

This is probably the worst Best Buy in terms of customer service I’ve experienced in the GTA.
I love using their reserve online and pick up feature but this time it fell flat. I entered the store from the bottom level and immediately found employee 1 and asked him where to pick it up. He said upstairs so I went up the escalator. The email said specifically «To pick up your items, simply mention the above contact information at the customer service counter within the store you chose.» However, there was no customer service counter on the second floor. So I went to the checkout area and asked employee 2 where I can pick up my reserved item since I couldn’t find anyone working on the floor. He kind of ignored me and gave me non-​friendly attitude. He probably wanted me to leave and told me to go to employee 3. Finally, employee 3 goes to the back and gets my item.
This process shouldn’t take more than 5 minutes to go through. It feels like I was on a scavenger hunt to find the correct employee since there isn’t a «customer service counter». Overall, customer service is terrible at this location.

Another Sub-​Par Experience
This Futureshop/​Best Buy is a bit of mixed bag as you don’t know what kind of service you’re going to get. More often than not, I’ve received poor service, but there have been a few good experiences.
Yesterday, I was hoping to find what I presume to be a very common and popular item, an Apple Lightning Cable. I found the under-​stocked, disorganized shelf where most of the Apple products was, but not what I needed. I had to approach two workers too busy chatting to offer help and ask where the cables were. One of them led me to the same place I just was and said they should be there. I told him I didn’t find them there and he said that’s all we have. Maybe there’s more upstairs. And then went back to talking to his co-​worker.
I don’t know if these workers no longer get commission for sales, but this was a very bad experience with little to no interest shown to the customer. I hope this location doesn’t continue to go downhill now that they’ve fully converted to a Best Buy.

This location is convenient and it has good hours.
Its a typically location and I like it. It is smaller than most locations. I found it easy to find what I wanted and the service was fine. Nothing exceptional or terrible.
Another thing I like about this place is if I find something online on their website I can order it and it shipped for free to the store.

When you need to try one headphones, or take a look at the new tvs, or ask some questions on what kind of printer to buy, you go to Futureshop to ask all your questions.
The only problem though was this location had a lack of people to answer questions. I was standing around for quite a while before someone found me. But when they did, the guy was super friendly and nice. He explained the difference in products I was looking for, showed me different things to look out for and was frank when something was just not right. He was by far the best part of coming in here.
The only problem was the product I was looking for was out of stock, they only had one option to choose/​compare against and what I found weird was the product I wanted had to do with my experience with the tv (which is downstairs) but the product was upstairs. It had to do with the manufacturer’s guidelines on where their products must be, Fair enough.
I left empty handed and not really getting the information I was looking for, which was being able to try what I was looking for since they only had one option and it was out of stock.

I came in here the other day with a coworker and the service we received was excellent. The gentleman that helped us took his time explaining the products to my coworker and didn’t rush her to make a decision.
The store is two levels with a large circular staircase in the middle and is connected to the subway so it’s easy to get to from both street and subway levels.
I would definitely shop here again.

I’ve gone here a couple of times since it’s on my way home from work, and every single time the service has been terrible.
The last time I went in looking for a specific mini tripod. I walked up and down the camera section, searching, and when I made eye contact with the associate there (intending to ask for help), he left. He had been there the whole time, watching me look around.
During another visit I was looking for a case for my phone and searched the whole (very small) phone accessories section before asking for help. The man that helped me basically took me back through the phone section, looking exactly where I had looked. I appreciated the effort, but it wasn’t exactly helpful.
Every time I go to this store, the checkout is unmanned. Last time I waited 10 minutes before someone came to scan my items, and when he did he was rude and condescending.
I’ve had some good experiences at Future Shop, but this location in particular has always been disappointing.

This Future Shop at Empress is an okay size. It’s got the essentials of most categories: tv, printer stuff, computer stuff, movies, music, cell phones, etc. Sometimes the staff in the tv section can be a little aggressive. But I can’t blame them if they are paid on comissions.

Just tried to bring in my dead Canon point-​and-​shoot for product service plan (extended warranty) replacement. I’ve had this camera for three years and I recycled the box and manuals a long time ago. The CSR said that I would need to provide all of the original packaging, and that I would be charged $ 20 for each missing manual (English and French) and $ 50 for each missing cable (USB and HDMI).
I’ve never heard of a company asking for the original packaging when requesting warranty replacement. Especially not for a discontinued product — it’s all going to be thrown into the garbage! This is such a cynical cash-​grab. For the «cost» of two cables and two manuals I could buy a brand-​new camera.
Anyway, I took my camera to a different Future Shop and they did the replacement right away, without threatening to charge any fees. Looks like it’s a special policy at the Empress Walk location.

This Future Shop is the closest to where I work, so I end up going here the most often. The service is always friendly and even though it’s a smaller store their selection is decent.
I’ve purchased mobile phones and earphones mainly but have never had any issues with selection or pricing.

This future shop is a little on the small side. I used to come here a lot just to browse the electronics and movies.
I was here recently to buy a new music player after my trusty clunky old school iPod finally called it quits. I was hoping for a bigger selection, but I guess I should have known better. They only had iPods, iPods, and more iPods.
Well I guess it’s also the age of the death of the music player and rise of the smartphone so maybe it’s not entirely their fault.
However, they made it up in employee friendliness, I guess. The guy who helped me out was so smiley! Like: D ! He turned out to know a few of my high school classmates. Weird.
Anyway I’d recommend for a fast convenient stop if you know what you want and if it’s fairly popular. If you want more options and you’re deliberating, go somewhere with a larger selection.