The UPS Store

New owner has not improved things. It is painfully slow and she can’t find items SHE has received.
Yells at her employees.
I ship using Purolator now. Avoid this place. Not worth the pain.

I am terribly sad that the UPS location on Marine drive in North vancouver has closed. My deliveries have since been picked up from the lonsdale location. It is very 50/​50, depending on who serves you at this location. The woman is a complete bitch. I believe Haleh is her name. Once, I had showed up with the slip for my parcel, she did a half hearted look around the store for it and declared that it was not at their location, despite online tracking and email notifications as well as my possession of a mail delivered notification showing that it was at the location. She was also very rude, and my demeanour eventually changed to match hers, although I was still able to keep from losing it completely. Her partner, a very nice man, eventually found it, not in the back mail room, but rather amidst a pile of messy boxes next to one of the desks behind the counter. Worst customer experience every. The woman should be fired. Fucking bitch. I hope to never have to deal with UPS if I am to expect such lousy and horrific service from their centres.

If it was possible to leave Zero stars I would.
I have just left this store and can only tell you that you should NEVER use this store. I have left a message with UPS Canada about the owner — Hanef and her behaviour towards me today. I had a package to return to the States and she was convinced that I did not have the documentation supplied to me. I had followed the directions exactly from the company for return (and had no problem sending it from another UPS store on the same day!) .
Anyhow, I am a primary English speaker born in Canada — she decided that yelling at me and then speaking V-​E-​R-​Y S-​L-​O-​W-​L-​Y was great customer service. She then refused to help me when I informed her that English is my first language, shoving the box back at me. I will definitely be following up with the main company back east tomorrow when they are open. This behaviour is absolutely unacceptable. Take your business elsewhere.

The new owner and her staff are wonderful to deal with. I’ve been a customer for almost 2 years now, and seen some great improvements to the store. Box rentals are a great idea — it’s secure way to receive parcels from ALL shipping companies while you’re at work (unlike Canada Post PO boxes which only receive Canada Post mail). You get email notifications when you have a parcel to pickup, and pickup is safe and secure. You can also get a key to the outside door to check your postal mail box after hours. Highly recommended.

Painful.
Service is slow and painful. Takes way too long to get a package wrapped and ready for delivery.
Stay away from this location. Have UPS come to your office. Its MUCH MUCH faster.