Save On Foods

This used to be such a good place to shop. Customer service has literally gone down to zero and you can tell that the employees who work there are disgruntled and feel like they dont like their job.
What do you expect when you pay them a bad wage and expect them to be happy.

This store is not as convenient as others for me, but I go there occasionally as I had enjoyed their produce. Recently I bought some lamb chops. When I opened the packaging the contaminated smell was overpowering. I returned to the store, had to wait for 20 minutes in the customer service line, despite the availability of other tills (Safeway does exchanges at the till), until I was helped.
There was no problem getting a refund, but I was struck by the tempered response. It was as if I had brought back an item with damaged packaging, not a potential public health hazard. I think I’ll stay away from SOF for a while, and will probably never buy fresh produce from there again.

In addition to how great this location already is, they have added a shop local section by the front and a large gluten free section next to it! Love it :)

Awesome natural foods selection. The bakery is Great! I love the layout of this store. Everything seems clean, aisles and products are easy to see, and navigation is clear. Every corner you turn introduces products you just have to investigate. The ambience is that if a true natural foods grocers; premium and fresh. They sell «To Die For» Banana Bread and Lemon Loaves which are phenomenal. I enjoy shopping here.

I read the other reviews and though I haven’t lived there for a year and a bit when I did live there for many years this save on was my go to grocery store. The deli was always clean and fresh and the produce nice. I live up north now so trust me when I say the prices aren’t bad at.all. Certain things you can get cheaper else where but not like here where Safeway bends you over a table for anything from cereal to salad dressing. The veg down there was always nice and always in stock. Here it is a good day if the lettuce is on the shelf or on the shelf and not wilted. If I want bc produce I need to go to Alberta to get it because Safeway here offers me a steady diet of Mexican and American produce among other places. I cannot buy most alternative products in town including cleaners, soap, body products, certain foods. I never had a problem with customer service, in fact the lady that works in the book department was so good to me that I wrote her boss complementing her. The things I miss now are the quality, selection, price and natural products.

The staff here are so helpful. I forgot a bag of groceries and rushed off to my car. The store manager chased me down and helped load it in my car. I felt really embarrassed but he was very understanding and made me feel great. Thanks!

Of all the (brand name) grocery stores in North Vancouver, this is my least favourite, but, also the closest to me, so unfortunately I visit here often: \
The store is quite large, and have a great variety of products, I’ll give them that. There’s where the 2 stars come from.
First off, what’s up with their produce? I mean, really, how hard is it to sell lettuce that doesn’t look like it’s spent a fair amount of time on the side of a road in Mexico? I’ve never walked away from that store with everything on my produce list because of their terrible lack of freshness. Basically, their produce department SUCKS (and I *love* my fresh veggies).
The staff stocking shelves are allright, but the cashiers and customer service staff are atrocious. It once took me over 30 minutes to get my three tomatoes, can of soup, and loaf of bread through the till because the cashier was so damn slow! In fact, there is one cashier who I find acceptable, all the rest are extremely slow (almost on purpose, it seems). There have been several occasions where the cashier has been chatting with friends while checking my groceries through. On one occasion, the cashier was so distracted by her chatty friend, she charged me three times for my bananas, twice for my lettuce and kale, and never even spoke to me, other than saying «calm down, sir», when I (politely!) pointed out her mistakes on my receipt. I had to go over to customer service to have my money refunded, and the customer service lady was even more rude than the cashier.
Either way, I try my very best to avoid this Save-​On, and I think you should too. Their staff clearly don’t care about customer service, so why should we shop there? They’ve lost what could have been a very frequent customer.

BAD CUSTOMER SERVICE LADY
I went to this SAV-​ON-​FOODS and wanted to buy a seasonal item that was displayed outside. It was heavy and I thought I may need help lugging it in and taking it out.
As I had a leg injury I was visibly limping. I hobbled over to the customer service desk and asked for a hand to purchase the item.
The lady at the desk, gave me a dead-​pan stare and didn’t respond. I repeated the item I was interested in and she just stared at me.
It was the weirdest experience ever!
This was Saturday morning. no one at the store.
I told another lady about what happend and they didn’t seem to care.

While the prices are okay, you can get better prices at Superstore, so that’s not enough to balance out the HORRIBLE customer service. It’s almost as if they have never dealt with people at all. I find this to be true of pretty much all the Save-​on-​Foods I’ve been to.

I was amazed at the size of this grocery store. In words, it felt like an aircraft hanger. This Save-​On is big, and sitting in a nice plaza. Aisle’s and long aisle’s of food selection. Easy parking, a clean environment, and everything is in it’s place, a nice grocery shopping experience.

Are all the Save on Foods the same? No, not to me. I had a problem with an item I bought. I had gotten all the way home and it was not what it was supposed to be. I emailed the store to let them know what happened (I wasn’t going to go back and complain) and they addressed my concerns two days later. I didn’t ask for anything, I just wanted to let them know what I bought had spoiled. The manager was so kind and replaced the item for me and then some. I am always so happy with their service… and it’s a hop, step and a jump away from so many other places I frequent. How convenient.

This Save On is has a large parking lot and the store is well laid out with lots of maneuvering room. The customer service is alright and there are occasionally specials but overall I have to say that I’m not impressed with the prices these days. A big store like this one should be able to negotiate better prices on products than the smaller markets, but lately it fails on many items on my shopping list. One example is Udi’s breads. They are up to two dollars more here! Much less at Donald’s Market on Hastings. Blue Diamond Almond ‘milk’ is waaay over priced! Today they had deal, what a joke it was. Two for 7.99. WHAT?! I can buy them for 1.99 each, ALL the time at Donald’s Market on Hastings.
They have non gluten sausages in the meat dept. But the prices are not enticing considering the flavour and freshness is lacking. They’re finally getting on the allergy foods band wagon as are a lot of big food stores, but the prices are inflated to the point of price gouging and the «gluten free» signage that I was so excited to see at first, turns out to be misleading and I became ill from gluten once already because of it.
There’s a good variety of «natural foods» selection where for example you can get non gluten pasta (for double the price of many other places)., and non gluten cereals that you can also find for less elsewhere.
Keep shopping around for sure if you have food allergies and you want to feel you’re not being price gouged. Unless you’re rich, then by all means, keep shopping at «Save On».
The name is a lie to me now.

As the previous review has mentioned its pretty much the standard Save on Foods. What I like about this particular location is the selection of natural foods and amongst that a small but adequate selection of gluten free foods. Be careful, the gluten free is mixed up amongst other natural foods so read labels carefully and make sure you are indeed selecitng a GF item.
Also check out the frozen food section for more GF food… mainly breads and waffles. This Save on Foods is good because they are the only store I have found that carries the Glutino Hamburger Bun. For you celiacs out there, this is the closest I have found to a pre made hamburger bun in all my searching.
Otherwise, this Save On Foods is like any other. On another note, I use to swear by Save On Foods and I thought their prices were the best. But when my husband got laid off and we really had to start pinching pennies I realized that Save On Foods has lost this title and in fact, dare I say it, Safeway is even cheaper on alot of items.