Craftsman Collision

By far the best experience I have had at a body shop. Very friendly staff & fast service. David was incredibly accommodating and even managed to save me money on my repairs!
I would definitely recommend this shop to anyone!

I had a small leak with my Honda Civic and brought it to the North Vancouver Craftsman Collision. Right from the start of bringing my claim to the very end, I had an extremely positive experience. My appointment was very flexible and the parts came in extremely fast. I felt the staff were very professional and the work on my car was done RIGHT the first time. Hopefully I won’t have any issues with my car but I will definitely be coming back in the future if needed.

DISHONEST — BAD EXPERIENCE.
I recently received a complaint about my review on Unilocal from the owners. Since then, not surprisingly, there have been some «over-​the-​top» positive reviews. I wanted to share what really happend to me.
I found the service here competant but the Manager was downright and truly dishonest, causing me to Unilocal about my negative experience.
I brought an ICBC claim to this particular Craftsman Collision for an accident I wasn’t at fault with. The extensive damage to my car required that I needed to get a car from a rental car company. This was arranged/​approved by Craftsman as they didn’t have any available courtesy cars at that moment. Craftsman arranged this for me. At the car rental company they referrenced my claim number and they called Craftsmen for approval and I got my rental car to drive for 3 days.
I WAS SHOCKED when several months later, I got a call from a collection agency saying I didnt pay my courtesy car rental bill. A friggin COLLECTION AGENCY calling me out of the blue demanding payment for an accident I had no fault in!!! How does this even happen??? They threatened to damage my credit rating if I didn’t pay right away. I explained to the collection agency what had happened and this was part of my claim — but they said it was between me and Craftsman to sort things out. When I called Craftsman for help at clearing up this obvious mistake, they claimed they were not able to do anything. WTH??? I then specifically asked to talk to the manager and he also confirmed that he was unable to do anything. WTH??? I couldn’t believe what I was hearing. The manager was clearly and undeniably not interested in assisting me any further.
Furiously, I then called ICBC and within seconds they identified that Craftsmen was at fault and ICBC called Craftsman to straighten them out. ICBC called me back in less than 2 minutes and said it was all cleared up — problem with Craftsman!!! When was the last time ICBC did anything within 2 minutes? Well they did in this case.
I was very disappointed in Craftsman for leaving me hanging on the rental/​courtesy car arrangement that was part of my claim. Craftsmen ONLY did something after ICBC told them to — and pretended not to know anything about this arrangement. I view this as ABSOLUTELY UNDERHANDED!!! VERY DISHONEST and hence, I’m UnilocalING about this.
In addition, after a few weeks of getting my car back, I noticed several items missing from my trunk and when I asked the Manager about this in person, he pointed at a sign saying they were” not responsible for lost items”, to boot he told me his employees were all” ex-​tibetan monks” and incapable of thievery and full on smiled at me chesire –cat style.
I couldn’t believe this!!! I would never bring my car into this particular Craftsman ever again. I would recommend you steer clear of this place.
CROOKED AND DISHONEST!!!