White Oaks Resort and Spa

I don’t even know where to start with this place. I’m legitimately speechless with my experience here. The American dollar being better up in Canada also helped, too!
Went here for a relaxing overnight near Niagara Falls, and left pampered, relaxed, and shopped out. The resort is close to Niagara falls, yet far enough away from the traffic and tourists. I didn’t utilize all of the amenities, but there is a spa, gym, and pool available on site for guest use as well; had I had more time here, I probably would have been glued to the pool! It is also right across the street from the outlet mall, so if you want to do any shopping at some name-​brand stores, you have quite the selection to choose from.
The suites are immaculate, spacious, and comfortable, and ours came with a fireplace; perfect after a cold night out at the outlets! The bathroom also came with heat lamps, a walk-​in shower, a whirlpool tub, and a bidet (I’ve never used one, but was surprised to see it in a bathroom!).
I would absolutely come here again. It’s so close to some great sites, yet far enough away that you can actually unwind, relax, and enjoy all that Niagara-​on-​the-​Lake has to offer. Definitely would recommend!

I stayed here with my wife and daughter in June 2015. We were here for a dance competition at the hotel. I’ve always seen it from the highway. Overall, a wonderful experience.
Overall:
— great staff /​service
— great rooms. Very clean!
— great grounds and location

Let’s get something clear– the place is lovely. Truly. Their fitness centre is quite impressive and their spa looks legit. But the rooms (at least mine) was nothing out of the ordinary.
I bought two apple juice through room service and it literally cost me almost $ 15.
The pricing is absolutely ridiculous.
You have no breakfast included either.
I have stayed at 5 star (4 diamond) hotels before and I was seriously disappointed with this place. If you are going to declare the place ultra swanky and upscale– let its décor and property reflect just that. The décor seemed outdated, the bathroom was just slightly better than a motel bathroom.
I have been to lesser rated hotels in niagara falls and had actual jacuzzi bath with jets.
Lap of luxury hotels are ceiling to floor in granite and marble,…crystal chandeliers and the softest Egyptian cotton sheets your skin has ever felt.
I hope they step up their game before they lose a star or two.
The service was absolutely amazing and perhaps the reason people return to this place. The concierge is on point and incredibly helpful. Front desk is so accommodating and professional.
I was thoroughly impressed with their staff’s kind disposition and the overall of the hotel’s upbeat management and administration.
Overall, not worth the price (in my opinion).

I am not lying when I say you feel like royalty here. If you’ve never been to White Oaks, do yourself a favor and come. It is a little bit pricey but totally worth it. I’ve come a couple of times with my mom, and both times we did their «shop til you drop package.» It’s $ 175 per person and includes an overnight stay in one of their beautiful rooms, (2) $ 50 credits to their spa, (2) $ 15 breakfast credits to their 5 star restaurant, LIV, located right inside of the hotel, and (2) $ 20 gift cards to their outlet mall right across the street. So basically out of the $ 175 you pay, you’re getting $ 85 back in credits. Again, the rooms are gorgeous and the beds are one of the most comfortable I’ve slept in. They even left a free bottle of champagne in my room this past year because it was my birthday!
Both times I’ve come, my mom and I used our $ 15 breakfast credits at LIV, and this last time we ate dinner at this restaurant as well. The food is exceptional and the service is amazing. For your breakfast credit you get the option of ordering one of the items off the menu or using the breakfast buffet. I highly recommend ordering off the menu… the food is far too good to be wasting your credit on a buffet. I’ve gotten the eggs benedict both years, and both times I wasn’t disappointed. The hash brown that they give you to go along with it is perfect and crunchy. As for dinner, we did the dinner for two option. We were given three different kinds of delicious breads with different butters that paired followed by our caesar salads. Then we were each brought over a sample of the chefs creation that night… they called it a «peu de gout», which means little taste in French. As for our entrees, we each got the filet… amazing and I’m going to leave it at that. And finally for dessert we got the chocolate fondue, which came with various fruits to dip along with their homemade marshmallows that are soaked in champagne.
Now as for the spa… the $ 50 credit that you receive with the package isn’t even close to being enough because of all of the treatments you’re going to want to get done. So be prepared to spend a little extra here. The spa is absolutely GORGEOUS. From the locker rooms to the relaxing waiting area in between treatments, everything is beautifully decorated, elegant and peaceful. I highly recommend getting a massage. The first time I came I got just the head, neck and shoulder massage and that was amazing. This past time I upgraded and got the hour long full body. I didn’t want to move… best massage I’ve ever had (and I’ve gotten a decent amount of massages at a bunch of different places). While I was getting my massage, my mom got her hour long facial. I’ve never been a fan of facials but she is and she said it was the best one she ever had. After our first treatments were done, we enjoyed our 70 minute long spa pedicures together. THAT’S RIGHT. A 70 minute pedicure. Yes, it’s expensive… but yes it was the best, most relaxing pedicure I’ve ever had. Along with all of the usuals that come with a pedicure, we also received a hot stone massage and paraffin dip. These were my favorite parts. Safe to say my mom and I were feeling pretty amazing walking out of that spa.
I can’t say enough good things about White Oaks. I highly recommend that you splurge at least once in your lifetime and come to White Oaks and get pampered. You won’t regret it.

My husband and I scored a last minute deal here last night and this place is wonderful. The person I booked with over the phone was very pleasant, the grounds are gorgeous and the room was very very nice and comfortable.
We checked in late, so naturally requested a late check out. They charge $ 25 for each hour past 11. So we made a later checkout at 11:30 for no charge.
We woke up, enjoyed the pool area and were out the door with some dining recommendations and free tasting vouchers at Niagara On the Lake from the concierge.
All the staff was wonderful that we encountered on our brief respite and we can’t wait for another night away soon!

Could this be any nicer?! Nope. I came for a business meeting and wish I’d have brought my
Family.
I checked in late and ordered room
Service. Oh my — it was Delicious!!! Try the eggplant Parmesan. Might has well have been in Italy.
All kinda Of things I didn’t get to try. But the spa
Looked Great. I saw a pool Fitness class in progress.
Definitely a place to
Return to.

Fantastic service! Where do I begin?
We went to the spa the first day, for a Morroccan body wrap and relaxation massage. Enjoyed both services, would highly commend the body wrap!
One drawback was the Preen blow dry salon. Although they operate as a separate salon, it has mediocre service. Watch out for inexperienced staff! I booked an appt. for a wash, blow dry, and style (all a flat fee of $ 30). It was terrible service! It started out well with a wash, but when I was offered a seat at the stylist’s station (who also worked the reception), it was unkept and dirty. Also the towel my hair was dried with (now wet!), was left on my shoulders and I was not even given a smock to wear as she worked on my hair. Loved everything about the white oaks spa!!! Just be cautious of Preen.

I have been to White Oaks for a few conferences now and like the facilities. The meeting rooms are large and well lit with ample natural lighting. They have also done a good job of keeping the natural surrounding in tact with large trees that separate the space from the massive freeway that it is just off of. Conveniently located, I have always found the staff very helpful and attentive.
The rooms themselves are large and comfortable and I like the touch of leaving out fruit, beverages and other snacks throughout the day. I have only eaten at the buffet and, for a buffet, it is decent. There is a broad selection and the quality of the food offered is quite high.

Good service… Very welcoming… The room size is big and the bed is very comfy. I would come back here again.

I stayed here in September with my boyfriend to celebrate our 5^th anniversary. I booked through
and was a little hesitant. I called a couple of times to confirm our reservation, which of course was in their system. We arrived at the hotel around noon, knowing check-​in was at 4pm. Mario, the greeter (and car usher I would call him) was very friendly and definitely made us feel welcome upon arrival. He was the first of many kind faces we met.
We approached the front desk and asked if we could just park our car and begin our bike tour through the wineries. They actually had our room available on the spot and proceeded with usual check-​in. They also upgraded our room when they heard it was our anniversary, free of charge! Originally, we booked a queen bed in an executive suite and were instantly upgraded on arrival to a king bed in a Platinum suite. SCORE! The room was huge. There was a table with seatings for 5, two chairs positioned to look out the windows, a couch facing a big screen TV with surround sound, a fire place, a three piece washroom & a bar, all of which was just in the first room. The second room had the king size bed, a work station which included a fax machine, a chair, another fireplace and a massive washroom. The washroom had a soaking tub, two sinks, a toilet/​bidet, and an awesome shower. The coolest part about the shower was the three shower heads you could choose from; rainfall, three vertical jets positioned about 5 inches apart, and a usual handheld showering wand. The room felt clean and well maintained. The bed could have used a bit more bounce as it was too firm for my likings. Although, since that’s a personal preference, I will not hinder the ratings on this review.
The service and staff was absolutely phenomenal. Even speaking to the representatives (Jennifer in particular) over the phone was great. They were all so pleasant, warm and welcoming. The concierge, Bob, is truly a gift to the White Oaks Hotel. He helped us navigate through the wineries, provided us with some vouchers, and is overall the most genuine and helpful man there. When you arrive, take a few moments and speak with him. He’s easily approachable, very knowledgable and extremely courteous and friendly. He alone will be the reason we return to this resort.
We ate a meal at the Play Café. Nothing outstanding to report on; just average food and over priced drinks.
The hotel held onto our bikes in a holding room which helped keep us at ease through the night. From the moment we arrived to our goodbyes at check out, we felt so taken care of and will be faithful in future bookings in the Niagara region.

Had the double queen room. Beds very good. If you want shopping, new mall next door. Nice quiet location away from crazy of Niagara Falls and Niagara on the Lake. Staff very helpful and attentive, no shortage of them either. Room very spacious. Tennis and fitness facility looks great but didn’t get a chance to use it ourselves due to lack of time. The spa we’ve been told by several friends is to be used if you have the time — very good. Unfortunately we didn’t. Next time… Lots of deals found on the web for the place too.

Stayed here for a conference last week. I give White Oaks four stars mainly for service. The location is out of the way from Niagara on The Lake and it definitely feels like an older hotel that has been re-​modelled. But, the service was the best I’ve had at a hotel/​conference facility in some time. The re-​modelled space is just fine as well. Beds were comfy, appreciated the Keurig in the room, room service featured typical over-​pricing but wonderful service too. The food provided for our conference was also very good and way above the quality that i’m used to at these events. I wouldn’t hesitate to stay here again if in the area and certainly would recommend it for conferences etc. I do wish I’d had the opportunity to take advantage of some of the facilities (pool, spa etc.). Perhaps next time.

Here for a 2 day conference. It was an odd blend of good, bad and ugly.
First the good: Great rooms that are spacious and well appointed. Staff are attentive and pleasant.
The bad: Food. I had six meals while here including one in a private dining room. In all cases the food ranged from just okay to downright unpleasant. Worst was some kinda beef — I don’t know whether it was supposed to be a steak or a piece of prime rib. Either way, it was not good. And then there was «seafood medley» which was basically a variety of baked fish in a simple white sauce. Yeesh! Breakfast and lunch buffets had better variety than a simple continental breakfast, but it all felt a bit tired.
The ugly: Everything! The bar and the restaurant were really, really ugly. The restaurant was really poorly lit and featured a weird plexiglass tube through the center that looked like something out of Clockwork Orange. The bar was dark and had pretty much nothing but dinner table seating. And then there’s the location. Niagara-​on-​the-​Lake is beautiful and St. Catharines isn’t too bad either. But this place is right in the nether region between both. It’s basically at the foot of the Niagara Skyway with the highway in earshot. The surroundings include corn fields, a few small factories and a giant outlet mall under construction. Overall, it’s an awful place to spend time.
Overall, this is clearly a tennis club that grew up into a conference facility some time in the distant past. Perhaps the rates make it worthwhile? I don’t know, but it’s not a very pleasant place for a multi-​day conference.

This is a very classy, dated place.
The 30 – 40 year old Formica bathroom counters tell the tale.
It would be rated higher except for an important but fundamental dishonesty:
This was booked on Hotwire for around $ 100, which seems like a fair price in season.
Note that the place is at least a 15 minute drive into town, but with a car it is not unreasonable. However, the prepaid reservation was up charged for a Resort fee.
I have only seen that in
Hawaii and some Florida places, but it usually noted in the booking.
No warning here, Caveat Emptor dear traveler.
Nice place, but Internet pirates. If you go prepare to be clipped for $ 15 plus tax, about $ 17 US.

The ultimate getaway destination. So clean, world class service, and all of the amenities that we could wish for — two amazing restaurants, tennis courts, incredible workout rooms, and even a Starbucks on site. The pool area is a bit old, but clean, well maintained, and good enough for our needs.

My sister had her wedding (garden ceremony & brunch buffet) at this resort this weekend and let me tell you how impressed and satisfied we were with everything. We’ve been dealing with this venue for about a year and it has been a very pleasant experience for all of us. Josie was our wedding coordinator and she’s very reliable and just lovely to deal with. Our flowers were done with Michelle (florist who does flowers for the hotel as well) and the flowers were absolutely stunning. I wish they would last forever! Décor & food were great with one of the best eggs Benedict & dessert selections. Matt in the catering is very nice and helpful. All the servers were very attentive.
From the first day we came to White Oaks until the day of the wedding, we are consistently impressed with their customer service and the friendliness of all the staff here. They are very accommodating, the garden is beautiful, and the rooms are spacious with free Wifi. The resort will often have live pianist playing music pieces or a guitar player in their dining rooms which adds nice ambiance to the resort. They even gave us complimentary dessert when we went to Play for dinner that evening once they figured that we just had a wedding there.
I’ve been to many hotels/​resorts including The Ritz in Toronto and let me tell you that White Oaks resorts definitely deserves a 5 star from me. Their service, value, and venue is the best there can be and I would highly recommend this resort for anyone wanting to plan a wedding or even to drop by on a weekend to relax! Very personable & I can’t wait to come back!
I wish I could have tried out their spa but didn’t work out in our time schedule so we ended up using a different spa facility. I heard good things about this spa though so I will make sure to try it out next time.
We LOVE WHITE OAKS!

My hubby and I recently stayed at this FIVE Star hotel Less than 10mins from Lewiston! It’s EVERYTHING I am used at The Langham aka The Ritz. The facility And staff was Top notch. This Is The Langham in Lewiston WNY. Oh YES I am coming back with my daughter. I wrote a thank you note to facility manager and she wrote me back with an invite for future stay! I told you they Are TOP notch :)

The resort comes off as a little 90’s fashionable, but it’s clean and well maintained. I was here for a conference. However, this is a very, very well run facility. The staff here is top notch professional. We were running a decent sized meeting and they were always one step ahead of us. Food was excellent. If I were doing another conference in the Toronto area, I’d consider this spot.

This was a great hotel. Small area for rooms but it also includes meeting rooms and a large indoor gym center and spa. The rooms were spacious and well maintained with comfortable beds and linens. The staff was very friendly and more attentive and helpful then almost any other hotel I have ever stayed at. I had to change hotels due to a business meeting and they were very helpful in arranging transport by their house car/​suv to a nearby competitor because as a guest that is what I needed.
Staff went above and beyond what was expected. I would stay here just to have the staff take care of me.