Planet Laser

Worst place ever. Do NOT have a party here.
I called to book a bd party and was told I had to book it on line and then someone would call me back. But I’m on the phone now, let’s just do it. No.
I went on the website. You MUST have 2 different phone numbers or you cannot book a party. Then it made me enter one of those weird letter combos to prove I was human. Tried 5 times to enter it and it was correct but it kept saying error. I called during business hours 3 times no answer. I emailed they later get back to me saying some people have problems on the site when using a phone or tablet — try a PCs or Mac. Ok so now I need 2 phones and 2 computers to book this place… Grrrrr. Kid still wanted it there. Finally next day manage to get it into computer. Website says they’ll call back within 24 hours. This is Thursday. Saturday I call and am told they won’t call on weekends and no explanation why they didn’t call Friday. Ok Monday afternoon I am talking to my husband who says I got this message from some guy at planet laser telling me to call him and laughs. I had used his number as the mandatory second number yet they had never called my phone (first number). I go down there on a Monday after noon and it looks as gloomy as it did 10 years ago when my son attended a party there. I walked up to the counter and young kid just stared at me. I finally told him that someone from here had called my husband. He said that was impossible because he was the only one here. I asked if he thought I was lying and then he starts arguing with me.
Finally I just said listen I just want to confirm the party then. I told him when it was and he said no we weren’t booked and they were full,. Wtf??? Whatever by this time I wanted nothing to do with these people. So I went went and booked a party somewhere else in one quick phone call and no hassle.
Funny part was the day before we were going to have the party some dude from planet laser calls to confirm we’d be there the next day. Haha what a joke– we hadn’t even confirmed or ordered any food and were told by the kid we weren’t booked. This place is a train wreck and it doesn’t seem to even be maintained. There are way better places for parties with people who have a clue how to run a business. This place doesn’t.

$ 20 for three games, make sure you underbook rather than overbook as they do not refund no shows.
Fairly good area, lots of levels and places to explore, not too big and overwhelming either. Staff are very helpful.
Not sure about other packages, we decided to play and had other arrangements for dinner. Kids seem to really enjoy the experience and overall, that is what matters. Adults had a lot of fun too lol.

My 7 year old son was a guest at a birthday party where the age ranges of the guests were 4 to 13 year old. After attending myself as well to see how it ran, I will not be booking his party there. Actually I am now not going to return at all. I felt awful for the kids and awful for the parents who shelled out 500 $ for the party. They were embarassed and also ripped off. It started a few days before the party. We were informed by the party host we now needed to arrive 40 min earlier to get set up. OK fine no biggy. Problem was that they never informed anyone what the set up would be. So we get there and have to all take turns registering the kids on these ancient computers. At least five minutes per registration. While supervising the children. Given the fact that the majority of kids were just dropped off and had no parents I assisted In this. To make it even more difficult the computer required date of birth, address, phone number email, emerg contact, postal code and a photo
For 25 individual kids. Who obviously don’t know all this information themselves lol. Isn’t this the staffs job to complete the data entry? I mean every place I’ve ever been u sign a quick waiver and then the staff input it for u so u don’t have to manoever and take turns on the computer system. While supervising 25 rambunctious boys. should send waivers out with the booking so the parents can send them already filled. would make the process a lot less stressful for the kids., parents and staff. walked In and the party hosts had all of their stuff piled on the waiting bench with their newborn baby. no party room yet, no direction. Very grumpy man when I asked where I should go! He says, «why don’t u try asking the parents who are paying!» And proceeded to ignore. I am not exaggerating at all he was MAD about something. So u can tell he’s getting right stressed by all the boys in there. So eventually he comes out from. behind the desk before all the kids ar registered and bellows out «quiet the hell down before I have to get any louder, and trust me I can get a HELL OF A LOT LOUDER» and smashes his fist down on the game machine! the parents were shocked. The four year olds lip starts quivering. Trsut me when I say we are not those self entitled parents either that think our kids can do no wrong… but they really were not out of line. They were trying to play the video games but the guy refused to give them change for the machine. The change machine was broken it ate my sons 5 $ and the guy said there was nothing he would do about it. :(the other boys were going to share their money and he refused. Said «I don’t have enough change for all of u and if I did I would only do it all in one go. so now u have 25 boys, no party room, nothing to keep them occupied, and the parents busy trying to register them, and u have the audacity to verbly assault them for playing.. So onto the laser tag… vests broken and gams cut short. After he went in and yelled at them of course during the safety instructions. «LISTEN UP NO RUNNING NO JUMPING NO SCREAMKNG NO CRYING! OR ILL GJVE U SOMETHING TO SCREAM AND CRY ABOUT!!!» I felt awful for them. The four year old ran out to the host crying and the guy has the nerve to tell him to «man up!» And laughs at him. So the kids r inside playing and the adults are all still crowded on this bench. Well sorry I mean crowded «around» the bench as it was only about 3 feet of space. So the food presents, cake, drinks, decorations etc for 25 kids plus adults is sitting on the filthy floor. The dad approaches the desk and says «hey can we go into the party room now where is it we were told we had it for 2 hours» this again sets off the tyrant «there’s three rooms down there take your pick you’re on your own!!!» Lol ya I don’t even know what else to say… then while the kids r still in there he takes off thru the front door. So now there is no supervisor in the facility. I decide to go out front and see wh he is leaving (I honestly thought that was it that he snapped and was leaving for good) he meets some woman in a blue car, hands some money thru the window, and receives something back.
ya save your money. not a nice experience at all. And like I said I am not one to exaggerate like this. Tke my word. It was awful. He was nasty the place is dirty and dated and dangerous and u do not get what u pay
about sending out the waivers beforehand, informing the host upon booking that theyneed to be there early, greeting them kindly, showing them to the space or party room when they kget there, which would also be a good spot to go over the safety rules where they aren’t distracted, and not leaving the building. Clean the place fix the equipment and the arena there were jagged pieces of metal everywhere. This place really is that bad. No organization mean staff Then again maybe he just needed his fix.

I went to many birthday parties and field trips here back in the elementary school days. When I visited a month ago, it was like walking into a time capsule. The same décor, arcade games, and vending machines.
For the best deal, go on a weeknight for one of their specials. I recently went on a weeknight and it was fairly quiet. Get a small group together to avoid the possibility of playing two-​man hide and seek.

We took the kids here this summer since they were demanding laser tag!
It was pretty quite, there were about 8 kids in total.
The guy in the front desk was nice and friendly.
The place is pretty dark but it seems the kids like that.
They offer birthday parties which could probably be a good option to get out of the house.
On Wednesdays they have 2×1 games and other sort of promos during the other days.
The average game price is around $ 9 or 3 games for $ 20.
Planet Laser was ok but I prefer the one in North Vancouver.

Ugh, this place is the worst. We went for a birthday party a few months ago and paid for three games up-​front; right at the beginning of the second game I slipped in an ENORMOUS puddle in the middle of the arena and sprained my ankle. I went to ask if I could get my money back for the two games I didn’t play and they said they were unable to provide refunds for any reason.
I contacted head-​office, who were quick enough to get back to me and offer us a credit voucher for our next visit (which, they claimed, would be «in the system» and easily redeemed if we gave our name the next time we were in). Fine! We returned a couple of weeks ago for another birthday and they said they had no credit system at all, so it was impossible for us to have any credit. Head office has not returned any of our attempts to contact them since then.
Buuuut let’s assume you don’t much care whether the business is a scam or not. The staff is terrible – both because they’re always swamped (huge parties and only ever 2 – 3 staff on at a time) and because, I suspect, the turnover is so high none of them are invested anyway. Be prepared to wait for a long time just to get a game going, and to be ignored for a long time if you need something. That said, I suppose the arena is pretty good; it’s big, multi-​leveled, and with lots of good hidey-​holes. But watch out for puddles.

We had a Birthday party for 8 year old in Planet Lazer, New Westminster location.
Price per child almost like a Science World. But the quality was AWFUL!
No organization. As we came in, we were asked to put all the stuff just on the table in the hall, as the room was not ready yet. Then we had to register all the players with details like full name, address, phone, bdate etc on the computer and… smile to the camera to take the photo! The cameras were adult high, so we had to lift every kid and you can imagine that registering them was really fun because kids are always patient. After that we had to run after the guy and ask what do we do now. «nothing» he said, «just stay here and I will call you». So we stayed at the same hall (did I mention the noise?) with many other people different ages, trying to make sure that none of the kids is running out. The list is not ending here, but no need in those unpleasant details. All i can say if you are planning a party I would not suggest going there, until your child is probably about 12+.