Pizza Hut

Yes, it’s Pizza Hut. The pizza is consistent. Not the best ever, but not the worst either. It isn’t the best value unless they have a good deal going. But there’s a certain je né sais quoi about eating a crispy pan pizza that I crave from time to time.
So why four stars? Because when there’s a good deal going on, it’s usually a great deal (I’m a big fan of the game box deal: a couple of pizza, boneless chicken bites, breadsticks and cinnamon bun thingie for a very reasonable price, aka lunches for a week with the leftovers!). And because I can order online, and the «build your pizza» interface is fun and easy to use (unlike some competitors). And most importantly, because from the moment I order until it shows up at my door is a consistent 30 minutes. This is key, as I live in an area plagued by construction and traffic, and it oftentimes takes me a solid 10 minutes to go two blocks, and when I want pizza, I’m not in the mood to wait an hour plus like it has taken some pizza places to get to us.

It’s probably a joke to write a review for Pizza Hut of all things, but venting is needed so here goes nothing:
We had a credit because the last time we ordered we weren’t happy (this does not mean that we order from them a lot fyi, this was the first time in years), they seem to have changed their pizza sizes and the medium was pathetic plus we had to wait for an hour.
Fast forward to last night, when we decided to use our credit because we had to install our new dishwasher and thus didn’t have the option to cook.
It was 9 when we placed the call & used our credit.
At 10:30 we didn’t have our pizza so we called them, just to hear that they were closed (needless to say we never got our pizza).
Yeah, great job Pizza Hut peepz, really *slowclap*
So 1 star, obviously.
Not that they are a 5 star place without these issues, but come on.