Zauq

Excellent. Loved the butter chicken, biryani, lollipop chicken, and the garlic naan. Will go back.

Worst service took 30 mins to get our food out when the restaurant wasn’t even busy!! Food tasted below average. Never coming bk!

Good food and have always received good customer service. I go here for their Malai Chicken Gravy with the butter garlic naans. Would recommend everyone to try that as its one of the best ive tasted in my dining adventures in the GTA.

spent $ 100 last night with $ 15 tip on top of that for the WORST food and customer service.
ordered lollipop chicken, masala fries, haleem, fish curry, chicken curry, garlic naan, butter naan. Everything but the lollipop chicken were fresh and worth eating.
It was my first time and LAST time. the owner with trimmed beard all the way to serving staff is full of attitude. We had number of issues with the order and they won’t even look at us. We had been waiting for water, no water came. we had issue with the plates and glasses, UNCLEANED and they never apologized.
I hope the management reads this message and learn from other successful restaurants.

Horrible customer service that serves cold food and refuses to replace it. Our Biryani was cold and rice gains were really hard. When we requested for another batch, he got pissed off and said see I can’t even dip my finger in it as it is so hot. I told him that you have just contaminated the food. Anyways he took the platter away and came back after good 10 minutes and he could barely even hold it too. I touched the platter it was piping hot as it just came out from the high temperatures of microwave. The rice were microwaved; therefore, rice became even harder and dehydrated. Seekh kababs and naans were burned. Our mango milkshake was not even chilled; it was almost like room temperature. People here singing praises for their BUTTER CHICKEN and Garlic Naan. LET ME TELL YOU both BUTTER CHICKEN and Garlic naan should never be a caliber to evaluate Pakistani food, as they both are not Pakistani delicacies. Staff is extremely rude. We never went back ever since and we won’t be going ever again.

Really great food. The Chicken Tikka is so delicious. Their lunch specials are priced low and delicious. When you order takeout, make sure you give them 10 minutes, otherwise you’ll end up waiting. But you should love the food!

It’s a typical desi fast food type joint. We ordered the seek Kabab, butter chicken, and tandoori chicken tikka masala. Food was okay. Service was friendly.

The food in their lunch menu was really good. Definitely a good portion that will make you sleepy in the afternoon :) I would go back.

Not very clean. Food was OK. Nothing great. The most basic thing you need to do is have a clean restaurant. Who wants to eat at dirty place?

This is the first restaurant that i came to when i came Canada. That was my first and last time. The food is dam expensive, plates were dirty and the glasses that they provided were all stained not only that but the viniger and other things that they had on the table were all dirty. Looks like they never cleaned the place. Food was spicy and high on salt. Don’t waste your money and might as well go to Tim Horton instead.

This is quite a decent Pakistani cuisine restaurant. I have tried both sit in and got catering done for above 30 people multiple times.
The food is quite good and the portion size are decent as well. Their chicken Biryani, chicken korma or veal korma or Achari chicken are quite good. Palak Paaner is not bad either. I also tried there tandoori chicken which was just right. Over all the food is above average and meat is cooked well, which is good.
The sit in service was good but had to wait a little while as our order was quite big. The serve was good inside the restaurant and place is designed nicely to have separate buckets of people and not over crowding the place.
Parking is not a problem as its in a plaza.
For my Muslim Brother and Sister — They serve halal meat

First time eating Pakistani food. The food was excellent. Definitely would come back for the Reshmi Kebob and the Chicken Biryani. Great ambience.
Nicely done!

It’s not that the food is bad (though nothing special) but this is by far the worst customer service I’ve ever experienced at a restaurant and I usually never even bother to comment on service. The reviews for this place are even worst at another site.
Looking around the internet, I’m not the only one as there seem to be other people who have had similar experiences. Restaurant didn’t have half the things on their menu when we went because the chef had gone home (despite it not being that late). They brought ³⁄₅ things which we actually ordered for dinner, they didn’t let us know that the other two things were not available until after they had brought the food, didn’t provide drinks when we asked for them (or refill water) or even the right amount of eating utensils. Waitresses was rude and unapolagetic for their slow and inattentive services and when we asked another waiter a question, he said to ask the waitress serving our table. We could overhear other people eating in complaining about the service as well.
If you are gonna eat-​in especially with more than two people then I wouldn’t recommend it. Only use it for take-​out and even then, there are similar restaurants with cheaper/​better take-​out. The food was mixed as some dishes were too oily/​spicy and the proportions/​prices weren’t very good. There are a tonne of South Asian restaurants around where you’ll get similar/​better food and service which is at least adequate. This restaurant is affiliated with Silver Spoon in Heartland which is a take-​out only place with decent food but they don’t know how to run a restaurant.

Ok. I’m a regular at Zauq. Their breakfast special — halwa poori is AMAZING. And so is their nehari.
Again this is not fine dining — so dont expect ambiance and awesome svc. But food is Really good.

We were there for the hakka Chinese
Best indo Chinese I’ve had in my life.
Great ambiance
Chicken lollipops were good
Beef Manchurian gravy was excellent
Noodles with chicken was good
Fried fish was great and usually don’t like fish
Service was superb

Its a really nice restaurant — quite nicely done makes for a good ambience.
It was voted in
as one of the best Pakistani restaurants in the GTA which inspired us to make the trek out to the west end.
We orderd a BBQ platter, yellow Daal and Chicken Tikka Masala.
The platter was really fantastic — a great assortment of beef and chicken kebabs including bihari kebab and hiryali chicken as well. All the meet were tender and perfectly flavourful and grilled.
The daal was mediocre and not memorable which was the same case with the Chicken Tikka Masala unfortunately. The naans were made in house and were perfectly baked!
The service was okay — we were attended to in a timely fashion however they forgot out chicken lollipop chicken as an appetizer which we were looking forward to and one of the glasses set up on the table actually had lip stains on it — really bizarre and made me question the sanitary conditions of this place. But we had made it this far to the west end and i wasn’t about to not try the food because of it.
Overall, it was a decent experience but not one that i would specifically go back for.
ps: its Halal

Went there for the 3^rd time today.
Food is consistently good. So far, have tried and enjoyed their lolly pop chicken, seekh kababs, boneless chicken tikkas, crispy beef and chicken biryani. Wasn’t a fan of their karahi chicken and chilli beef.
Ambience is nice for a Pakistani restaurant. Definitely a place to take family and friends.
However the service has been sub-​par unfortunately. Today was a bad experience: I went with the family. My mom was experiencing low blood sugar and wanted to eat something quick (before the actual food came). I asked the server if the vegetable somosas are ready to which he replied «it’ll take a few minutes, it’s a dine in restaurant». I didn’t appreciate the latter half of his comment at all.
We wanted to order seekh kababs. The server suggested that he’ll give us a discount if we ordered lolly pop chicken ($ 8.99 per plate). We didnt ask how much discount we’ll get however. We ordered two plates and saw that he had charged us $ 7.99 per plate. I. e a $ 1 per plate discount — what a deal! I found the dollar per plate discount a tad bit insulting to be honest.
At the end, when we were getting ready to go, someone from our party knocked over an empty glass. The server told my wife «I am sorry but my manager said that there is a $ 5 charge for that». We paid the additional $ 5 for the glass (didn’t complain at all) and left. We all were very surprised that they made us pay for the broken glass though. To me this was terrible customer service and very short sighted thinking.
My overall thoughts: decent food, great ambience, customer service needs improvement. However, next time, i’ll spend my money elsewhere.

I was visiting Toronto when my in-​laws decided to try out a new restaraunt they had heard about. Being that Pakistani /​Indian food in Toronto is leagues better than what I have available back home I instantly agreed. To begin the décor is far more upscale than I’m used to seeing at Pakistani restaurants, the booths are comfortable and well lit, and the aisles wide enough that you won’t overhear the table next to you. Our server wasn’t helpful, she had an attitude and seemed muffed that we had bothered her by coming in, and gave evasive non-​answers to questions we had regarding the menu. The food was great, tasty and spiced. I would recommend the masala fries as a side with whatever entrée you’re having. Oddly enough for a Pakistani restaurant my favourite dish was the Hakka Chinese Fried Rice which rivaled some Chinese places I’ve been.
On an absolute scale Zauq should get a «Meh, I’ve experienced better» but for the ambition of finding a mid-​level Pakistani restaurant I’ll bump it up in hopes that it gets better an earns the 3^rd star.

I had the following lunch combo
Veggie samosa
Tandoori naan
Butter chicken
To be honest the price was a bit on the high side, but the establishment is a bit classier looking. The lunch service speed was a bit slower than I preferred though. I will try it again.

I thought of a lot of funny ways of writing this review. Smash the microwave comments or the lack of understanding how split checks work… The list can go on and on. This was until I saw that I was the first to review the restaurant. I take Unilocal seriously as it has led me to many a great gastronomic experience around the world.
To joke about such a poor initial review, in my opinion is irresponsible and unfair to the restaurateur. They can change their ways and win me back.
Where to start.
We walk in and wait to be seated.
The waiter, who happens to also be the manager (I just think it’s a family run business and it was the other waiter’s older brother. More on that later.) Greets us and ‘directs’ us to sit at the third booth to the right and quickly walks away. Well, from the perspective of the customer who doesn’t see the world from the kitchen door, this is entirely incorrect. You can see the incorrect mindset of the restaurant right there. That already gave me an odd feeling of a student teacher relationship if you know what I mean.
We sit down and he makes his way back to the table with four menus, puts them down firmly on the table, pauses and points at the menus. Then walks away. wtf? Very odd behavior.
Minutes pass (We are here for lunch and are salaried so have to get back to work) and there is no movement over to us to take our order. He finally makes it over to the table next to us and asks if we are ready. We say yes. He turns around, takes the check and some dirty dishes and walks to the kitchen. More minutes pass and still no sign of order being taken. We had to flag someone down to finally start the process.
The menu is simple and has complete dishes on the left and a lunch ‘build your meal’ setup on the right. Makes sense enough to start.
He finally makes it over and my friend had questions about the menu since it’s not the most common way to order lunch. He is corrected and we move onto the next person in the party. He orders and a snide remark from the waiter chastises my other co-​worker for not navigating the menu correctly. We are all taken aback by such anti-​social behavior. I now definitely know how to order. I feel like we are at the soup Nazi in NYC.
Orders are taken and we are just chuckling about it now and I am further justified in my initial impression of him when he ordered us where to sit.
Water finally makes its way to us and we wait, and wait, and wait for the food which is supposed to be lunch. NOTE: the place is about 25% full so it’s not like they are overwhelmed and I should be understanding of their delay.
Food is here!!!
Mine comes out first and it’s steaming. I got Tandoori chicken masala, Biryani, and a somosa. My other friend’s meal came out. He got chicken Pakora naan and some other chicken; don’t remember exactly.
We wait for the other two dishes to start eating. They finally make it out and we commence.
My friend got the chicken lollipops and couldn’t wait to dig in. She was happy with the sauce (which kicked ass!) and started enjoying the chicken. I dug into the samosa which was ok. Nothing to write home about but ok. My friend with the Pakora started on his also. The fourth friend stopped eating because. Well he never really started because the Fish sticks because they were cold.
He says this just as my other friend is complaining about her cold rice and chicken main course.
Ok, let me stop for a second and explain what I mean by cold and it’s a subjective adjective in the cooking world that can mean any number of things. When I say cold I mean it in the context of, it was just taken out of the refrigerator cold. I mean, you put it to your mouth and are shocked by the temperature change since you see others food steaming cold. COLD!!!
They comment on this and both dishes are sent back. We start chuckling about how the food will be just microwaved and sent back.
At this time, I try my chicken and Biryani dish. I am underwhelmed at the flavor and am not happy about the temperature of the rice. However, it’s more tepid than the cold of their dishes. I also don’t like to complain. (I know I know it doesn’t sound like it. :)) The meat was tasteless yet cooked perfectly. It seemed like it was cooked and then the sauce was put on it. No marriage between the two. The rice also had an odd metallic flavor to it.
This is when we are all commenting and my friend says his chicken pakora appetizer was dry and not good.
The dishes come back. One is «OK» and the other is still cold. Not as cold as before but still cold enough to send back. The poor waiter, who was super nice (not the older one), comes back and is embarrassed. Poor guy is learning since he even admits to the fact that it needs more time in the microwave. We laugh! Her dish goes back and my friend comments how even his salad is hot now since they just threw the whole dish into the microwave not caring what should and shouldn’t go in.