The Auto Spa

I made an appointment to bring my car here for an oil change. They currently have a «spring special» going on, which is essentially the cost of a regular oil change and includes a free hand wash; I figured I might as well take advantage of this.
I arrived on the day of my appointment, 10 minutes early. I checked in, handed over my keys, and took a seat. I kept busy on my phone, and flipped through a magazine. I checked the time every so often, and began to get antsy after an hour and a half had elapsed. I’m not one to speak up in these situations, so I sat quietly and hoped that my car was almost ready. Finally after TWO HOURS, I was called over to the desk; had it been any longer, I think I would have just asked for my car back and left. The woman at the desk told me that my car needed rust proofing, and asked if I’d like to have that done; considering how long I had been waiting for a simple oil change, I politely declined. She said that my car would then be washed, and I’d be on my way. My car had clearly just been sitting around for nearly 2 hours. Another 10 – 15 minutes later, I was called back to the desk to pay. Another reason why I had brought my car to this shop was that there was the promise of a multi-​point inspection; my car is getting old, and I like for professionals to check it out when I take it in for oil changes. After paying, I was not given any checklists of inspections that had been done like I usually receive at other shops. I inquired about this, and the woman told me that the inspection had been done and everything was fine. I have a service light on, and mentioned this to her; she told me that this was something that I would need to pay extra to have looked at — that the inspection only covers basic points. Fair enough, but why not even mention this to me? I am aware, though, that the reason the service light is on is that one of my headlights is out. Are lights not part of the inspection? I am convinced that no inspection was done on my car, and am not too happy about this. Had I known that the Auto Spa would be so careless with my car and kept me waiting around for 2 hours for a job that should take no more than 30 minutes, I would have gone somewhere else. I won’t be returning, and I don’t advise that anyone go here.

Don’t take your car here if you care about it. Especially don’t take your car here if it’s a dark colour. These people ruined my paint.
I have new parts on the front of my car due to a collision I was in back in July. I specifically asked if there are any risks to working on a car with newer paint. They said absolutely not. I took it in for a polish and removal of a few scratches that were deep enough to be worried about, but when I picked it up, I saw swirl marks all over my paint from the buffing machine. I also had scratches from head to toe on the car that weren’t there prior to dropping it off — a brand new car and now looks about 6 years old. I called and complained. They told me to bring it back, assuring me that they would remove the scratches. I asked «are you sure? the last thing I want is for it to become even worse!» They assured me it would be fixed. The second time I picked up my car, it was a complete mess. Although shiny (so impressive from a distance), all you have to do is look down and see scratches everywhere. In addition, the paint has been worn off in a huge patch across the hood — which is visible by anyone walking by. They claimed they revealed overspray and it wasn’t their fault. I now have to repaint my hood at the minimum. I didn’t get a refund for this damage ($ 500 for my car to be ruined) nor an apology.
I went by a respected body shop in the GTA for their opinion and they confirmed that the damage on my vehicle was incurred by the machines and the huge light patch now visible across the black was not overspray but most likely due to the buffing machine held on one area too long — moving back and forth.
The one star is for the friendly staff.