TD Canada Trust

Is this location convenient? Check. Do they have super efficient atms that directly accept cheques, so there’s no need to fiddle with an envelope? Check. Does it have coin deposit machines? Check!
So why the low rating? Well because they don’t have enough tellers!!!
I believe a bank is not only a financial institution, but it’s also serviced-​based business, especially how TD portrays themselves as per their marketing.
However on my 2 visits to this location today, you wouldn’t really know that they value your business!
Both times there was a line with only 3 tellers. And although this seems adequate enough, 2 tellers serviced the same patrons for at least 20 – 30 mins, MINIMUM!
I completely understand lengthy bank transactions, but if that’s the case, for God’s sake, please pull some people out of their offices and get them to serve a few people!!!
This is especially irritating as a customer when you see other workers just walking around back n forth without seeming to care about the growing line-​up of waiting customers.
Warning to all patrons who visit this branch and expect to be in and out, GOOD LUCK with that!!!

I only come here to pay my bills and credit cards so it is not usually a happy occasion…
However the staff being mostly Asian i. e Chinese are fast, friendly and typically efficient.
If only I was a share holder in this back… sigh.