Salon and the City

I found this place on google and I called in, asking if they could hair colour my hair the day I called. She said that she would fit me in at 3:45pm and squeeze me in with Lauren. I asked how long it would take, and she told me around 2 hours. I was satisified with that, and when I came in, I was late (arrived at 4:00ish) They were busy till about 4:30 and sat me around that time. I told them what I wanted, showed them a bunch of pictures of the colour I desired. It was a redish purple colour. After Lauren applied the dye on my hair, she had another client that she worked with, I didn’t mind waiting since I did call in the day of my hair colour. She told me that the dye will take 45 minutes to process. So I waited 45 minutes… then 50 minutes… then an hour… then an hour and 10 minutes… She was still working on the other client and my hair was still getting processed. After it being 6:15, she finally got one of the hair stylist in the salon to wash my hair. At this point, I just thought, «why squeeze a client in when you are CLEARLY busy and full and have no time and space for another client?» Then after Lauren blowdried the hair, my roots were close to the colour I showed on the picture. BUT the rest of my hair was ORANGE!!! Nothing close to the picture I shown. At this point, I was just over with this whole salon. I had no patience left and Lauren said that the bottom part wasn’t red enough (clearly) and she offered to do a semi-​permanent colour on the ends tomorrow or another day. I just nodded my head and couldn’t believe this. I had a vacation planned the day after for 2 weeks, so I couldn’t get my hair fixed before then. I’m just so disappointed with this salon, I had high hopes. She told me it’d be 2 hours, it ended up being more than 3 hours for just my hair colour. Over processed my hair. My hair turned out NOT EVEN CLOSE to the colour I requested. Overall, WILL DEFINITELY NOT return to this place and DO NOT recommend going here. Save your money. I can’t believe I paid 130 $ for this type of service.