Panda Express

Very, very disappointing.
My husband and I have been wanting to try this place for awhile now and we finally did. We both ordered a plate each. I also got an egg roll and my husband had a spring roll — we shared a medium drink.
It came out to $ 29 dollars — so not super cheap Chinese food but unfortunately it tasted like cheap stale Chinese food.
The rice was very dry and flavourless. Tasted like old Chinese buffet rice.
The chicken was chewy and again tasted kind of old. It could of been good if it was fresher possibly?
My egg roll was alright but unlike any egg roll I have had before because it had a strange flavour while my husband threw out his spring rolls they were that bad.
The amount of food you got was ridiculous for the price too. One little scoop of food… Would of honestly been better going to the mall for Chinese. Better portions, better food and cheaper.
We didn’t go at an odd time either it was around 7:20pm. So there really wasn’t any reason for the food to taste like it was 6 hours old.
Staff wasn’t friendly and didn’t seem to want to be there.
We definitely won’t be back. This is one of review that surprised me. I had heard such amazing things about this company from my friends in the states. I guess they couldn’t bring that same amount of skill here in Canada.

My friend and I came here the first time today. I ordered chow mien noodles with orange chicken. It is at best a ⁵⁄₁₀ meal. The cost to quantity ratio sucks to be honest. My friend ordered 3 things. He said the rice is good. Shanghai beef was good. The atmosphere is nice and clean. You can try samples of stuff which is nice. The best part about this place was the sobey energize green tea. Tasted like heaven to wash down the taste of the wannabe Asian food. The fortune cookies taste awesome!!!

Very disappointed, I was hoping this place could be a go to place for me
First of all they dont even put the prices on the menu, like seriously this is ridiculous, then when I later checked my bill the prices were not there only the finals total which was over 50 dollars BTW for 4 people.
I got the Beijing beef it tasted like cheap orange chicken, had a ridiculous amount of vinegar and oil which made my stomach feel a little off, the noodles were bland, I also got the chicken with peanuts and chilies, again bland and oily. Finally the mixed vegetables, well bland.
Pros :
Location? its in heartland so not too far for most
Cons:
Expensive
ridiculously oil food
too much vinegar so watch out for heart burn for older people
panda bears would cry at ho bad the food is

Quick and easy. A decent selection. It’s a good spot for lunch. The only disappointing part was no pandas. I had my hopes up to see one. Maybe next time.

The food is definitely prepared well and tastes fresh and spicy enough to hit the spot, However a bit pricey and portions are quite small. The location is very clean and service was good.

I was extremely excited when I came across panda express… In Canada! The orange chicken has been my favourite since high school. But I was only able to have it when I visited the US!
The service was great, the girls were very polite and offered samples of the entrees before ordering. Was greeted upon arrival and when leaving!

Panda Express! Best Chinese food I’ve had in Ontario so far. It actually compares to PF Changs in Buffalo. Smells great. Looks great. We had orange chicken, sriracha shrimp, mixed veggies, fried rice, Kung pao chicken, sweet fire chicken. All were seasoned and cooked to perfection.

Okay no big deal here this is mall food.
A bunch of high school kids working here not caring much about nothing.
Not much value for you money.
If you never had Asian food in your life this could be a good start.

The service was probably the best I have ever received for any restaurant. From the server, to the cashier, to the cook — absolute ¹⁰⁄₁₀ customer service — so friendly.
I had asked if they had more beef and broccoli as there was only a small portion of broccoli left on the hot plate, and they cooked a new batch for me, no problem. The beef and broccoli were cooked to perfection.
However, the chow mein noodles and the other meats we had (orange chicken and Beijing beef) were underwhelming (not bad by any means, but just meh). They really need to get more carb options such as Shanghai or rice noodles. They only had fried rice or chow mein. Although I haven’t tried any other locations, I feel this is an issue for the company, rather than the actual store.

It’s going downhill. Food tastes different and takes a long time to wait. On a Saturday they still make a tiny bit of food at a time. I would understand if they don’t want to waste food on a slow day but even on weekends?

This place is a joke. And the blame falls entirely on the staff and manager
Major problems we experience every single time we visit include
— Entrees empty, or mostly empty waiting to be refilled
— They have maybe 1 of your choices, which they package up for you, but then tell you it’s another 15 minute wait for the rest of your options. So half of your meal is fresh while the other half is cold or room temperature
— They stop cooking at least 30 minutes before they close the store even though this is probably against head office policy. This location is run by lazy ass teenagers and they claim they stop cooking so early because they don’t want to waste food
— Every time I’ve been here, they are making people wait excess amounts of time because they are completely confused or in the weeds
— Crap service, never an apology or coupon for times where I or other people have been forced to walk out empty handed
— Portion sizes are wildly inconsistent. Sometimes you get a decent amount of food, but other times, they are lightly «spooning» the food portion ever so lightly into the box to give you an absolute minimum amount of food, and it’s most likely because they are trying to stretch the entrees out to feed more people without having to cook more. Teenagers are the worst for this.
The list goes on,. It’s a shame because if they could just get this location under control i would happily update this review
But I won’t hold my breath.
1 star from me

Not to sure what the other reviews were expecting if you want authentic oriental food there is a great Phở resturant a complex over and a great chinese place on eglington this is mall food court chinese. The same stuff you would buy in any mall food court.
to me its comfort food, its the stuff I’m used to having at the mall growing up. It’s good though better than chicken balls with that crappy red sauce. I always order the fried rice and firecracker chicken and orange chicken to have on my lunch break from work and I love it.
It can’t be that bad since everyone I work with seems to like it too, not too sure what other reviewers expected sometimes I wonder if the people reviewing place really know what they’re going into.
All in all, Panda express would be good mall food court food and is great for the fast food asian craving!

Don’t waste your money or time here. Mediocre bland food. Poor selection. Plenty of things on the menu but very few actually available to order without a 15 min wait. Anything that looks remotely nice is classified «premium» and costs $ 1.50 extra. Not going back there.

Short Version: 1^st visit offered bad service, no value and I was waaaay over charged. My $ 8.80 two entrée meal became an $ 11.80 one entrée meal for no observable reason. Terrible experience.
Long Version:
I clearly should have read these reviews BEFORE trying this place. I will spell it out. Hash-​Tag-​Fail.
The generic «Chinese» food was well… generic.
The silly format of ordering was not explained well.
Panda Express makes you select «entrees» not proteins. I’m not sure they understand what entrée means. Also, that’s a french word, why are they employing it in a chinese restaurant?
I just said that I wanted one protein (shrimp), some veggies and some noodles. Seems like a reasonable selection for chinese food. The minimum «entrees» you can order are 2. Since I only wanted one protein I thought there would be a cheaper option. I was wrong. They just substitute the tiny scoop of broccoli in place of a beef or chicken option.
Ok fine, that’s just the way the menu is set up. Terrible, but it’s the way it is. It’s only $ 8.80 anywyas… EXCEPT! then they charged me an EXTRA $ 1.50 for the shrimp I selected as my one protein.
To recap, I have chosen less items then they are charging me for PLUS paid a premium for the one «entrée» I did select.
When I brought this to the attention of the staff they just looked bewildered and said that’s just the way it is.
On top of this, the lady behind me had some sort of mix up and they immediately gave her a free entrée voucher! Are you kidding me!!!
What ever… I will not come here again. Lesson learned.
If that wasn’t enough as I finished eating, (who I assumme to be) the manager brought 3 staff members out to the dinning area and sat them at the table beside me. He then began to discuss HR problems about how the feud between the two useless girls up front had started to affect the customers and service.
I only have a ½ hour for lunch otherwise I would’ve just joined in on the meeting. It’s not like they cared about employee privacy in any way.
I made a mistake choosing this place to eat. They are doing me a favour in the long run I guess by encouraging me to just make my own damn food.
Thank you for being Terrible Panda Express.

Friendly staff, they literally go out of their way to provide you with excellent customer service, and they don’t even accept tips ;)
Good food, but then again you can’t go wrong with Panda’s Orange Chicken and Beef & Broccoli.
Honestly I don’t understand why people are bashing this place, but then again I only visited this one time.
Definitely recommend it to everyone!

Very disappointing experience. If you’ve had Panda Express in the States and then try this place, you’ll be grossly disappointed!
The food tastes like cardboard, small portion size, VERY expensive and is of low quality.

If you are familiar with panda express in the U.S. — YOU WILL BE GREATLY DISAPPOINTED.
Less portions at a higher price!!!
People at panda branches in the US make sure your plate is full to the point its about to fall off. Here they make sure you dont get more.
Prices are definitely higher than the likes of manchuwok and shanghai 360. They also want you to pay extra $ 1.49 for «premium items» like the shrimp.
A 3 item plate with upgraded shrimp entrée and a drink came to $ 15. I know $ 15 isnt really a great deal but it is NOT VALUE FOR MONEY.
NEVER AGAIN. I’ll just enjoy Panda on my next business trip or vacation to the US.

In recognizing previous reviews called it a ‘fail’, I was supremely dreading coming here. My American colleague was up in our office this week and he was delighted to see this familiar restaurant nearby his other favourite place (Panera bread). He definitely wanted to go there for lunch.
So I sacrificed my stomach and drove him here to grab lunch. Calling it ‘lunch’ would require it to be edible and sadly, this place is going through some serious growing pains and challenge to cook food. We didn’t have the issue of food availability like others. What I experienced was a very sparse dish that is more complete of cheap noodle fillers and very cloying sauce. Considering this is slightly more expensive than cheap Canadian Chinese take out food, it’s VERY disappointing.
I would say that Teriyaki is better than this place and I think I gave that a 2 star rating. The only reason why I don’t want to give it a 1 star is that the cashier person was actually doing a good job. She smiled, offered suggestions helpfully, was constantly cleaning, and attending to patron’s needs.
Now if only they could get their food to be the same level.

I agree with the precious review; many of the dishes were not not available when I came in. I was told that I would have to wait 5 minutes for most of the dishes to come out, so I did. 10 minutes later, I was still waiting. Eventually someone noticed I was still waiting, apologized and offered me a free drink. I ended up getting the orange chicken, walnut shrimp and mandarin beef (crispy beef). The food was not that bad, typical Chinese takeout, but a little healthier. I think that the fried rice was brown rice. Note that the walnut shrimp is considered a premium item and has an additional charge.
While I don’t have complaints about the servers, the manager of the place did act very professionally. With an open kitchen, customers can watch their food being cooked and any interactions in the kitchen. That day, the manager reprimanded one of the cooks; not only did this slow down the food being prepared, but it was unprofessional. As I watched, I felt very bad for the guy; he was only one of two cooks, and from the time that I got there, he was cooking fast and hard. I think that Panda Express needs to hire more cooks to have food ready to go, as they are a fast food/​take out restaurant, and consider better training for their managers.

One word…“FAIL”
Figured I check out this new spot that opened up for a quick lunch. I walk in and half of the dishes aren’t even available and this is just before noon so don’t you think you should stock up for the lunch rush? The lady helping mentioned she could take my order I pay and they will bring it out to me… sure why not!!!
20 minutes later after watching everyone come after me get their food someone finally makes eye contact with me and asks what I was waiting for… turns out they gave my order to someone else. The lady goes to that table apologizes and bring them their correct order while I’m still standing there without an explanation of where my lunch is. Then they push a plate to me and apologized for the long wait, i look at it and tell them that’s not my order. So after a 30 minute ordeal of waiting around I just asked for a refund and when the Manager comes over to process doesn’t even care to ask why or what is wrong or insist how he can correct the situation. Yah…“FAIL”