New You Spa

I used to get laser hair removal treatments here before they rebranded… complete scam! I bought over 3 laser packages each consisting of 6 sessions. Every treatment I had was less than 5min my hair grew in nasty patches they were not thorough ON PURPOSE to keep you buying more «packages» you need «maintenance «your hair is «too thick» every excuse every promotion they had is apparently going to end that very same day. My mother and 3 sisters and myself used to go there they milked us of every penny and no results were seen. They should be stripped of their license and the owner should by herself a convenience store they give spa and esthetics a bad rep. I’ve been going to LD Luxury Med Spa on clarkson road just a couple minutes away from this train wreck. and their laser machine is a beauty! Completely pain free, I saw results in hair growth after the 1^st session and did not need to buy as many packages as this sham place. BUYERS BEWARE!

BUYER’S BEWARE!!!
This company goes by numerous names. Major scam! Look them up online and read everything in detail. JEFF NOURSE hires people to sign him on every business.
If I could rate this place in the minuses, I would. I’m sitting in their office as I type this review to share the terrible customer service provided by the manager and her staff.
I went in today to get a quote on laser hair removal and while seated with Aggie, a customer came in asking for her receipt. She was being denied access to her file and told she will not get a receipt. The manager was flustered, changing her story and saying that the customer’s file is at head office and she will be contacted by them for her request. I was in an adjacent room and the representative I was with began expressing disdain towards this upset customer without shame that I was in the room listening. Aggie called her crazy. I went out to assess the situation and learned that the customer had purchased numerous services by phone (transaction documented on credit card statement) and had received 20 units of botox out of 80 and 1 endimed in May, including 1 microdermabrasion on Oct 22 and denied the remainder of services bought: microdermabrasions, peels, botox, endimed and bellas, worth $ 5000! The establishment claims she used up all of her services, which is an obvious lie seeing as both appointments were scheduled 6 months apart when bought in March. Seriously? Come on now. Total scam! At what point could that customer have used up all of her services and why is she being denied to see her file or even denied a receipt?
I stuck around to hear the customer’s complaint and was shocked by the mistreatment that customer received by these so called professionals. Upon initial interaction, Laden got up into the customer’s face and says yes??? No how can I help you. no interest in solving the problem. Very unprofessional.
When they learned that I was questioning their business ethics, they began accusing me too!