Firestone – West End Tire & Automotive Centre

My family has been going to West End for many years now, but I didn’t learn how wonderful they are until I got a vehicle of my own in 2010. It was a 10 year old, hand-​me-​down SUV that had enough different age issues popping up that I was at West End every 3 months or so (we won’t mention the time I slid into a curb and cracked the rim myself). When I bought my 2014 Mazda 3 at the end of 2013, I thought I’d be using the dealership, but their service was horrid after 2 visits, and didn’t come close to the personalized, fast, and attentive care given at West End. I actually just came back from getting my winters on and balanced and enjoyed it so much I had to write this review!

Me: Hey babe! Let’s go to Toronto for the weekend! I don’t think the snow storm is going to be that bad!
Wife: Great idea but it sure looks like it will be snowy…
Me: Nah! It’ll be fine.
A few hours later…
Me: Wow this parking lot hasn’t been plo… MOTHER MARY FULL OF GRACE!!! Where did that curb come from???
The result from my run in with the snow covered curb outside Shoppers was that I had a severely damaged rim and air slowly leaking from my tire. Considering we had a 500 mile drive home ahead of us it was the icing on the cake to a bad day.
This is where Mike Fida steps in from this anointed Firestone (hereforth I will call him Brother Mike). Brother Mike was very busy and told me he couldn’t get to my car for another 2 – 3 hours which was right when they closed. I told him of our long travels ahead of us and he got me in as soon as a spot opened up along with the secret password to complimentary wifi while we waited.
Brother Mike’s team used their wizardry to fix my rim and put some type of Christmas miracle in my tire to keep the seal. He had us on our way as quickly as we could have hoped for and he was extremely nice to us the whole time. Despite terrible weather, we made it back to our land with no additional problems.
If I was king, I would knight my new found brother and give him 50 goats… but since I’m not, five stars will have to do. Trust this man with your chariot, and you will not regret it for a moment!