American Airlines

Horrible. Delayed two days because the plane did not have wheels. They lost all three of mine and my partners bags, have been complete jerks over the phone and in person, totally unapologetic. Delivered the bags days after they promised and they were the wrong bags. I am still waiting for my stuff. I fly internationally frequently for work and this is by far the worst airline I have ever dealt with. That includes local airlines in Afghanistan, Bolivia, and Cambodia.

TL;DR– try another airline if you value your time and care about being treated a valued customer.
First they change my flight from an 8 hour day to a 15 hour day without any explanation.
I get to the airport and the kiosk doesn’t process my checked baggage. The American Airlines personnel said «yeah after time it stops working.» The airport opened an hour ago. After one hour, it seems their kiosks break down. Maybe American should consider distributing more reliable hardware. The line to check my bags in was insanely long with only 2 people working!
Once I make it to luggage drop off, there is an issue because the «new luggage system» had a back log. A whole group of people slightly ahead of me miss their 630a flight because of this and I end up missing my flight at 645a.
At the gate, I touched the airplane door but the woman just kept yelling «DOORS ARE CLOSED! DOORS ARE CLOSED!» I didn’t understand that meant I’ve missed my flight so I ran back to the podium where I had my ticket scanned and asked what’s going on. Another man helped me get a new ticket. Although, he did ask the woman who yelled at me to help, she just stared at her computer doing nothing. The man at the kiosk fulfilled my flight change, apologized for the mishap, and meanwhile was able to help out 2 other people. He acted quickly, professionally, and was able to multi-​task and confirm all pieces of this transaction for not one but THREE disgruntled customers. The woman at the gate accomplished nothing.
Also, turns it the flight itinerary the podium man found actually gets me home in 8 hours (and not 15 hours like the itinerary American Airlines forced me into originally.)
I end up being stuck at the airport for 4 hours. (During which i am writing this review!) There is a gate change for my new flight. I ask the gate receptionist to confirm what I’m hearing just to be sure. She first fails to acknowledge me, so I wait — maybe she needs to finish what she’s doing. Finally she looks up and says, «Do you need something?» I begin to ask about the gate change and she cuts me off MID-​SENTENCE and simply says «go look at the screens out there. I don’t have that information. I don’t have a screen here.» I was so shocked by her aggressive reply, I quickly said sorry for bothering her and ran out to the hallway.
I was directed to the «screens» but the screens are facing into the security check lines. I had to squeeze my way next to the TSA people so I could confirm — yes, my gate has moved to A9 from A7.
Now I’m here and I hope to warn all of you to think twice about buying from American Airlines. You better be organized, get here extremely early, avoid checking in bags, and make sure not to bother personnel. Or if you do decide you have a burning question, maybe ask the customer service people if it would annoy them to ask a question before you proceed. This already hectic ordeal of traveling will only be made worse if you reach out for help.
To add insult to injury, the Tim Hortons is NOT available to the US side of the airport. The janitor sadly informed me and apologized for the bias. So get your timmies before entering the airport!

Find a different airline to fly. These guys will give up your seat to another passenger. Booked a flight with them and got bumped to the next flight at the gate. Never flying with them again.

Flying American Eagle flt 3005, the ramp agent (girl) gave me such a nasty attitude over my bag… it’s a freaking duffle/​gym bag. She then begins to lecture and belittle me, over how I should have checked the bag. I then asked her if she understands geometry and math as I place my bag on the bag checker… guess what it fits… oh my! Did I get an apology. …nope. I guess I’ll continue to fly Delta, Air Canada, West jet, Jet Blue, Lan and United going forward. Thank you American Eagle on teaching your folks softskills.

Pretty much the same American Airlines here as in the US: «Sorry sir, we cannot help you. Only «they» can help you… but nobody knows who they is.