Warden Optometry

I recently had my 1^st visit to Warden Optometry. Dr. Liang was very professional and friendly. She explained my exam results in details and addressed all my qusetions with great patience. Her staff was very helpful too. I highly recommend Warden Optometry to anyone seeking expert advice.

Worst experience with a doctor. I’ve been wearing contacts for 15 years and have never had this much of an issue getting my prescription from a doctor. She told checked my eyes gave me a trial set to see if i liked the new brand SHE recommended and set a follow up appointment for 15 days later for dilation. I called her office on Friday (day 10 which is the last day of the trial lenses) to get my prescription from them. The receptionist said she would fax it, called back in 5 minutes left a message, i called her back 5 mins after and she was gone. I was left all weekend (a LONG weekend) with no contacts and had to wear my old prescription sun glasses. When I talked to the receptionist today after the long weekend she told me the doctor wanted to review the prescription. The doctor gets on the phone and tells me I have to go for a follow up to check if my eyes are infected or some other nonsense like that. After explaining I have no more contacts and need my prescription right now and I do not want to go for a follow up since I have never done that before in 15 years and she should have told me the before sending me home. She refused to give me my prescription without coming for follow up and when i said fine i’ll come for the follow up and then I want my prescription she told me she will NOT release my prescription for 3 months. I asked during this time what am I supposed to do about getting my contacts she said I could by them from there. When i explained I do not want to spend another penny or moment in her office she kept refusing to give my prescription and said as a responsible optometrist she has to follow the rules of the Ontario optometry association and that its their rules. AGAIN nonsense. She pretty much wanted to force me to buy my contacts from her since I called the Optometry association and they told me such a thing does not exist and they recommended I call her back and explain if she does not release my prescription I will make a formal complaint with the College of Optometry. Being lied to by a doctor is the lowest of all lows. Never have I seen such a thing. for $ 50 this doctor lied and tried to cheat her way to force me to buy my contacts from her. Of course after my threat of calling the college of optometry she did finally fax my prescription but again came up with some excuse that she can not take responsibility and she has to make sure there is no brand on the prescription. Sorry but I’ve never seen a brand on a prescription for contacts. again BS. such a shame that dishonest people like her are able to practice medicine and work on peoples eyes and that is the exact reason why I will be going to another optometrist to check my eyes since I do not trust this woman one bit.

I developed an issue in my left eye recently, and Dr. Ling helped guide me through the process to resolve it. Her attention to your problems and willingness to be flexible — I was pretty late for a follow-​up check up due to traffic — was commendable, along with the quality of the personalized care and the professionalism I received as a patient. Altogether, my experience there makes it easy for me to recommend her and the Warden Optometry clinic.

Dr. Ling at Warden Optometry exemplified an ease of professional and a friendly attitude. She renewed my supply of contact lenses and took the time to mail me the mail-​in-​rebate coupons. Great service!

Had to get some glasses so I tried a new place in the neighbouthood. The service there is professional and the owner is friendly and helpful. Had to get an eye exam and they had noticed something in one of my eyes. Went to a specialist and it was confirmed. luckily it doesn’t seem too serious.