The Treadmill Factory

1^st time there
Good variety of products and athletic equipment
Low affordable prices
Bought a gymboss interval timer and got it cheaper than on eBay!
Small parking lot for visitors maybe 8 car spaces
Customer service was sh*t, wasn’t greeted, spoken to or looked at, had to help myself I was invisible

Treadmill factory is heaven for me. Absolute heaven. I felt like I was living inside a dream there, as I saw all the cardio machines offered + all the gym equipment, including stuff not offered at my gym– huge cages with monkey bars, climbing nets, hanging punching bags. man if somebody bought me that entire set up, I’d marry them on the spot. They also have trampoline cardio equipment, lifting platforms AND sleds. Damn!!!
The equipment is sold at a cheap and affordable price, and if I had space in my basement or something, I’d definitely be down to buy it all and create my own gym. oh yeah, if I had the funds as well. I bought great quality lifting gloves there that had good padding and tight wraps for $ 13, which is cheaper than the crappy everlast brand I get at walmart, which I have to replace at least once a year.
The workers are okay. Some are nice and will approach to help, while others stay behind the counters just staring straight at you with no expression on their face. the guy at the counter seemed irritated with last minute questions as we were checking out as well. like we weren’t worth his time? Also, the POS system is really weird there. When you buy items, they don’t have a scanner to scan the barcode or anything. instead they choose the product in the system, which creates a greater window for human error. He charged the boyfriend the wrong price for resistant bands because they range in different colours/​strength, he ended up clicking the wrong colour and overcharging. Now we have to go out of our way to go back to get a proper refund for the difference. sigh.

I’ve only had online experience with these guys and it was terrible. Ordered a rack and dip bars online. They never told me some of my order was backordered, so I inquired after a week. I was then told that it is impossible for me to have them ship the rack and the bars later on. They eventually accepted to send it separately but keeping my money for however long it’d take them to get it back in stock. The issue was finally resolved after 2 weeks. I cancelled my order and will take my business elsewhere. I agree with the others, 1 star is one too many.

A sophisticated store with a variety of fitness products. In addition to the typical weights, benches and machines, this place sells other athletic training equips such as agility ladders, ropes, balance board, reaction balls, and so on. I like the fact that this place is not crowded even on weekends. Customer service was not too bad based on my own experience.

Has all kinds of fitness equipment in stock and available to test out.
Plenty of selection and a well laid out setup.
The staff are friendly and knowledge, willing to let you browse but someone is always available to answer questions.
Made several purchases and have had zero issues.
The only place I go for fitness related items.

The new location is just as conveniently located as the old one… right off the 404. I really liked the new set up inside, the floor space is huge with lots of room between equipment making it easy to see and try what you want.
The new pick up area at the back could use a sign on the door… right now there is just a buzzer and I was momentarily confused when I got back there.