Mosaic Design Jewelry

For as long as Pacific Mall has been standing Mosaic has been the go-​to store for beautiful, quality, fine-​fashion jewelry (since 1997, I just checked!). They carry other brands like Armani and Dunhill now, but their core Mosaic jewelry line has been the heart of the store from the beginning. Their pieces are 0.925 silver and rhodium plated, made with gemstones (amethyst, garnet, sapphire, citrine, topaz, pearls, pink CZ’s, etc) and a few «luxe» pieces using diamonds and gold. All their pieces come with a 1 year warranty against defects.
Their customer service is excellent, they stand behind their products and I have had nothing but positive experiences with them. About 10 years ago my boyfriend bought me a really pretty blue topaz ring and after 2 years of wearing it daily, somehow the main stone fell out of the ring. My friends and I were crawling on the floor of our high-​school classroom looking for the stone. My boyfriend took the broken ring and loose stone back to the store and they sent it away to be repaired. Even though it had been 2 years and they didn’t even have that style in the store, they only charged him about $ 15 for the repair. It came back about 2 – 3 weeks later as good as new — and I still have that ring.
More recently I spotted a ring that I really liked, but was only made for the store in pink. One of the sales girls told me that if I liked it, I could place a special order for it in whatever colour and size I wanted. I would still get the sale promotion going on in the store and they would phone me in 4 – 6 weeks when the item was ready to be picked up. There’s no extra charge for this service.
The gift packaging at Mosaic used to be lovely: rings came in black velvet heart-​shaped steel boxes, earrings in a pink version, and all the necklaces and bracelets came with long velvet steel-​boxes. It was beautiful presentation for their beautiful jewelry — and what girl doesn’t love the sound of when a jewelry box opens and closes? I bought something today and was disappointed to learn that they no longer have the boxes. Instead they put their items in velvet drawstring pouches that look really cheap, and then put the pouches in a cardboard box that opens like a DVD case. It’s not nearly as elegant as the steel boxes and actually makes the jewelry look cheaper than it is.
There are very good sales every few months so if you don’t need something right away, wait until there’s a 20% sale. They also have rewards program which is free to join. You accumulate 10 points for every dollar you spend and can then redeem them for a discount. It takes quite a lot of points to get any discount, but since it’s a free program it doesn’t hurt. The first redemption level is $ 5 off for 2500 points, but if you ever get up to 40,000 points you get $ 150 off. If you provide your email address you are sent an automated email shortly after your purchase with your updated points balance.
Gift packaging issues aside, the jewelry and service at Mosaic is great and I highly recommend you check this store out if you like high-​end fashion jewelry but don’t want to break the bank! (I’m not sure I should even be calling it fashion jewelry since they use real gemstones, hehe).
Oh — and they accept all credit cards! Good to know since P-​Mall is known for lots of cash-​only places.