Tim Hortons

Tim Hortons is Tim Hortons. It’s very rare when I’m wowed at one.
But this one leaves a little to be desired. In a word: slow. Painfully slow.
As they’re attached to a convenience store they’re counter service and drive thru (no sit down tables) only. Fine, not a big deal. Given their location they seem to stay fairly busy with patrons from surrounding businesses, a high school and a fire department just down the street. But yet they never seen to have enough hands on deck. And on the rare time they do it seems their main priority is serving drive thru customers. Sure you want to move the drive thru line fairly quickly so cars aren’t backing up into the parking lot. I get that, but how about those of us who are lined up across the convenience store waiting for our double-​doubles? I’ve left the line on a few occasions as it is ridiculous to have to stand and wait that long to get a mediocre cup of coffee. My other half has returned his beverage on several occasions as it was made incorrectly, or in the case of hot chocolate it tasted like dirty sock water. And just this morning I got us breakfast sandwiches, half way through mine I pulled a hair out of it. Before anyone asks, no it wasn’t mine… I pulled it OUT of the egg. I went in for a replacement, which they agreed to without hesitation. However, I waited well over 12mins to have a new one made. Again, they were cranking out drive thru orders while the counter backed up. I know a few people who work near by say they can’t go in on their break as they’ll never make it out on time without being late getting back to work.
I don’t expect red carpet treatment at fast food places, but I do expect it to be FAST food. Perhaps some more bodies or encouraging the ones they’ve got to move with a bit of urgency would be a good step for this place.