Pizzatown Sackville

I have ordered from pizza town sackville on several different occasions. Every time I am always happy with my order and the service. The owner is always willing to help me carry any large orders to my car.
I’m only giving a 4 star because some cooks do a better job than others. This place my not be perfection but it is my favorite pizza spot in sackville.

Dropped in to pick up pizza to go — they were having their third anniversary with a special of buy one pizza get one half off
Had a margarita pizza and one with works both were great and the place was busy
I generally get my pizzas at the pizza town on Main Street in Dartmouth but they are owned by the same owners so equally as good
Next time you thinking of a pizza that’s a place to go

So I have ordered pizza from this place three times now. The first time everything was great. Good pizza, great crust, online ordering which is hard to come by for the local Sackville pizza places.
The second time, they forgot my sauces with the order. Okay, stuff happens, was just a cup of pizza sauce and not really that big a deal; and the food itself was still really good.
Well today I placed an order online at 11:50am, figuring I would have my food by 12:30ish and could enjoy my lunch. Well by the time 1:15pm rolled around I figured I had better give them a call. The person answering the phone informed me that they just didn’t see the order slip, and apologized profusely. They then informed me that they actually don’t have a delivery driver today, and he’s so sorry but he would have called me and let me know that an hour and a half ago if he had seen the slip. But I am welcome to come pick up my order if I like, or he can call me when they get a driver and make my order then.
Like, no, absolutely not. I don’t have a problem with you not having a driver available, but I have a big one when you don’t check your slips and inform people you can’t deliver their food. Should have had someone run it out to me regardless, they would have been an acceptable apology.
Organizational skills are important, won’t be ordering from here again.
Edit:
I thought I would edit my review to reflect the fact that the owner did make contact with me regarding this incident.
He was extremely polite, and very obviously took the incident seriously, and took the time to investigate what happened, and what went wrong on their end. In my book, this says he is genuinely interested in preventing it from happening again.
I’m raising my rating a bit to reflect this, as the food is quite good, and I only gave such poor marks due to the service. They showed true commitment to bettering that, and I think that deserves another chance.

Wow, thank goodness the franchiser realized what they were doing when they moved Pizzatown Sackville to Cobequid Rd. First off, I have to say the owners and staff are all so friendly and amazing. They quickly accommodate ANY special requests! The food is fresh, hot, great ingredients and not over priced. They have wicked specials ALL the time and you really have to check them out on Facebook because that’s where you get the most up to date specials. I will say, I’ve been picky with my pizza’s. I LOVE pizza, I HATE too much sauce and I can’t stand when the pizza is too greasy, soggy or burnt. I miss the dough ball in the middle, don’t you? Anyway, everything I’ve eaten there is great! I did find lately though they’ve started putting the cheese on the bottom of the donairs, which is foolish as far as I’m concerned. Also, their donairs seem to be getting a teency bit smaller… I hope this isn’t a sign of things to come, which is why I’ve had to knock them down to 4 stars! Good luck Pizzatown Sackville, I hope you stick around for a LONG time!

I honestly just placed an order with this Pizza Town location this evening. To put it shortly, I ordered a few appetizers, and maybe 5 cups of sauces to go with them. My delivery took 2 hours, because the driver had told me that he was provided with the wrong contact information, even though I gave them the right contact information. All of my food was cold, and looked like it had been sitting in grease for a day. To top it off, I only received one of the sauces, and they made me pay full price to receive my food. I understand what it is like to work in the food service industry, but when I called to discuss with the staff what happened, the option of a full refund wasn’t even on a the table.
If you want fast delivery and good food, do yourself a favor and order from anywhere else that delivers to your home.