Sleep Komfort

I bought a voucher for this place, thinking I did my due diligence. Before I bought it, I checked the web site for something that I wanted and phoned to ensure that they could get the item. «Sure, no problem; not in stock, but just two weeks away.»
I bought the voucher and called back to order the item. The woman told me she’d have to get back to me so she took my name and number. After a week, I called back — same story, different employee. They didn’t call me back. After calling about once a week for 6 weeks, and being told they’d call me back, I drove out there (an hour each way). The first helpful employee I encountered here had to check the info and DID call me back to tell me that the item I wanted was no longer available from the supplier. At least I got some info!
I tried to get info on another item from the web site and it was the same story. Even talking to the manager, he kept saying he’d get back to me then didn’t. BTW, the item I had originally wanted was still on the web site, but not available from the supplier.
I asked for a refund for the voucher because after almost 3 months of not getting information, I couldn’t get something that I wanted, and I’m not going to just buy a «spare mattress» just to use the voucher.
Bottom line: 1 helpful employee, and a LOT of employees, including 2 managers who seem to not want to do business with customers unless they walk in.
I would NOT RECOMMEND this place to anyone, not even my enemy!