David’s Bridal

I recently had an appointment at David’s bridal! The lady Sasha who
helped me was very friendly, however I didn’t like how she kept pulling dresses that were expensive when I originally had a budget of 500 $-750 $ but then my aunt said we could go higher. after that she didn’t pull any dresses less then 1000 $. I tried on tons of dresses and before I was about to leave (and I mean literally walking out the door) she came up to us and said ‘oh I forgot we have this dress I think you’ll love’ which was in my price range and was exactly the style I had been trying on. It was amazing, except half my girlfriends were gone by this point and didn’t get to see me in it. I left the store and that same night I decided I wanted to get it. when I called to put it on hold they a lady ‘Michelle’ said no problem then called me back 10 minutes later to tell me they couldn’t hold clearance dresses (which I thought was horrible service as I was coming the next morning to get the dress) I went the next day first thing and did buy the dress the lady Michelle was a bit snobby and Didn’t seem interested in helping me at all. anyways overall I didn’t like the service they provided! I did end up buying a dress that I love but if I hadn’t loved it so much I would have went else where.

We were at David’s bridal today and I (the maid of honor), was greeted kindly. I was earlier than the rest of the group, and was asked if I needed assistance and was given free range to observe any of the gowns available. This was initially overwhelming. The consultant, Tanya S. Was pretty amazing. She has gone above and beyond her duty. She offered her services to us for 4.5 hours as she did not have any other bookings. Despite trying on approximately 2 dresses the bride was feeling exhausted. Tanya brought one last dress. This was the one. We are so grateful for her attentive guidance and not once did I feel she was coercing us. She offered to get the alterations involved at any point requested. I cannot be happier with our experience there. After we left each of us received a bag of goodies from the store. We were treated like royalty and I am so pleased.
I would definitely recommend David’s bridal. And would highly recommend this consultant. Thank you

Thank goodness for this store. My first attempt at trying on dresses was at a bridal shop in New West. The girl seemed completely uninterested in me or what I had in mind. It left me never wanting to enter another bridal shop again.
Then I decided to try David’s bridal because I heard they were friendly. I’m so happy I did. From the moment I stepped in, they were helpful. I had two ladies immediately start assisting me, including Pam who helped me find my dress. She was enthusiastic, comforting, and really just listened to me. She never tried to dissuade me from a dress, and was completely understanding when I would point out things I didn’t like about certain dresses.
The most important part is that she listened to me. She was able to find something that I might not have grabbed off the rack, but that I fell in love with! And the hugs… she gave me so many hugs after I decided on a dress, which was great since I decided to go alone.
She was even able to get a dress ordered for me regardless that my wedding is in two months. I was convinced I would need something off the rack.
Thank you Pam! You made my experience more than I could’ve asked for.

UPDATE: Just came from the store after what happened from my first review.
Darlene called to know better what happened and I booked an appointment with alteration department to fix my dress. They were very helpful and nice. They easily fixed the dress in few ours. I got the dress in the same afternoon. I am happy they solved the problem and I will be able to raise my arms at the wedding! :P
Thank you all!

This review on behalf of my best friend:
I was hesitant to make an appointment at this location to find my wedding dress because I heard bad and unhappy comments/​reviews from friends who went here.
I walked into the store and it was BUSY. As i walked up to the counter to check in I was greeted by this warm, very welcoming and friendly face. Our consultant’s name is Zelna. She introduced herself and with a big smile she brought me to the fitting room. She asked the usual questions. She took my measurements. She started bringing dresses for me to try. I had an idea of the styles i wanted but I was open to trying on a different style than before. Half way through the appointment I had to clarify with her my budget. As I actually don’t remember her asking me Once that was established she and brought me THE dress!!!
Overall MY experience was wonderful, non pressured and i appreciate all the effort my consultant put in to help me find my dream dress. Also periodically the store manager would check in on me and how things were doing. The staff went above and beyond my expectations.

My sister and I went to David’s Bridal. We didn’t have an appointment. We walked in and started looking around. In the 10 minutes we were there, no one greeted us and we had already 4 dresses in hand. We even went up to the register to get some attention and the 2 sales clerks were talking to each other, stopped and looked at us and proceeded with their conversation as if we weren’t there. I was just about to say let’s leave when one of the clerks who saw us and didn’t say anything earlier, asked if we wanted to try the dresses on. My sister then said «well I didn’t plan on just walking around the store with the dresses. We ‘ve been here 10 minutes and no one has said a word. It also wasn’t busy. «. Then the clerk asked if we made an appointment.
Finally she put my sister (MOH) in a fitting room. She put on one of the convertible dresses and didn’t know how to wrap it. We had to ask the clerk to show us how it works after just standing there dumbfounded.
Also the prices on the website and information between us/​cdn were inconsistent.
Then we finally came back and the manager promised to take care of us. 9 dresses are being ordered from there and months later the service is still horrible. I get a call saying that the dresses have arrived and that the items need to be picked up within 5 days. My bridesmaid called twice because she was on hold over 8 minutes each call. When she finally got through my bridesmaid told the clerk said when she was coming to pick up the dress. The clerk just said ok and hung up. She didn’t even ask for her name.
I also took another bridesmaid to order her dress in Toronto and it was the exact same disappointing experience. We had an appointment and we were kept waiting. No one asked for our name nor cared. I had to go back up again and ask if we were being taken care of.
My bridesmaid also came in to pick up my veil and it was completely wrinkled. They simply don’t even care about proper presentation or care for the garment.
Also some of the other dresses came in and whoever left the voicemail didn’t specify who’s dresses came in. I called back to ask and she insisted some of them were already picked up. She even gave me the wrong sizes for the wrong people.
Also the up sell on alterations is a sham. Our clerk convinced all the girls to get a size larger because the samples «stretch». One of my bridesmaids picked up the dress and it is certainly loose. Looser than the original size she had tried on. Of course it’s common that most dresses need alterations but this was ridiculous.
For a place that’s supposed to be convenient, the service and attention to detail and the customer is just awful. Overall the customer experience is a huge disappointment. Had I known it was going to be this much of a shit show I would have taken my business elsewhere without question. The prices are not competitive and they just don’t care. Hire more staff and management and train them properly. This is unacceptable.

All four of these stars are for Natalie!
I had a disaster with my first dress (ordered a monique lhuillier in my size and it turned out bright pink) just a week before the wedding. I called David’s Bridal and spoke with Natalie on the phone and gave her the style numbers i wanted to try on. She wrote everything down and had it ready for me when I got in.
However, when I arrived, no one at the front desk could help me, nor did they even pay much attention to me. I watched at multiple staff just ignored me and chatted and played on their phone. The only front desk person who was doing any work was Elle, and she quickly saw to me once she finished with customers.
Natalie was very nice, quick, just all around great at her job. I would recommend booking an appointment with just her.

Don’t. Just don’t. Trust me on that.
I have been waiting 21 weeks for my dress that had a 10 week lead time, and nobody can get me an answer as to the delay. I’ve talked to managers, corporate, all the sales associates, and nobody has the patience to answer my simple question about what I’m spending hundreds of dollars for a dress that won’t be in until a few weeks before the wedding! Plus I still have to get it tailored.
I wish SOMEONE at David’s Bridal cared about customer service…

I have had the worst week dressing shopping. I started shopping pretty late for my August wedding so at every dress shop I’ve been to, I’ve been freaked out by stressed and worried-​looking sales people telling me I need to order my dress right now or it might not come in on time. I’ve been overwhelmed by the scare tactics and have quickly become sick of the sales practice of putting inflated prices on the label and then sales people acting like they’re doing me such a huge favour by bringing down the price to what I know is the actual retail price.
I almost didn’t go to David’s because it’s location in Langley is a pretty far trek but I am SO glad we did. Going to David’s was like breathing in fresh air. For the first time, I wasn’t being stressed out or pressured by my sales associate. I had Tallya and she was so sweet, helpful, and reassuring. She made me feel like I have more time than just one week to make a decision. She was sensitive to the fact that I’ve dealt with significant weight gain in the past year and worked hard to find dresses that might look good on me. It’s awesome that, unlike other boutiques, David’s delivery time for dresses is shorter than what it would be like if a boutique ordered from a designer. And I didn’t have to deal with any stupid inflated prices and horrible ‘bargaining’ conversations. I haven’t found my dress yet but I’m going back there to try on a few more. Hopefully I find my dress there! Definitely recommend their Langley, BC store.

Went in with my future sister in law to look at bridesmaid dresses. The consultant helped her set everything up with getting the girls some dresses. Well after that we never saw her for the next 30 mins. Turns out she also had a bride she was attending to. She made a point of mentioning that we could not take dresses off the rack that she had to do that. That would have been nice if she came over and actually paid attention to us. Of course the bride is more important because you will get a bigger pay day from her. Well we were sick of trying to find her and waiting so we just pulled dresses ourselves. At one point she walked right past all of us just standing there waiting for her and we got nothing. If you choose to make an appointment there make sure to ask if she is double booked. Otherwise have fun finding help.

David’s Bridal management team has contacted me to immediately rectify this situation.
I am happy to see their effort in trying to fix this situation, and their concern with my happiness and resolve.
I take my dress back on Saturday to be fixed.
I will post the results.

Disappointed was how I left David’s Bridal…
I purchased my wedding dress there and the first impression was great… Right up until I had to purchase my garment bag for my $ 1700 dress! You think they would throw in a free garment bag?
Fast forward to picking up my dress. I was so excited! The gals brought me my dress and didn’t bring me the crinoline I had purchased with the dress. When I asked them where it was, they accused me of already picking it up. I had to convince them and show them my receipt multiple times to get the crinoline that I had paid for!
I was also not given the garment bag I had once again paid for and had to haggle with the sales gals, once again having to provide my receipt to prove I had paid for the garment bag! Unbelievable!
I did have a good first experience when trying on dresses so not all is lost here… It’s just when you deal with being accused of not paying for your garment bag on such a huge purchase it leaves a funny taste in your mouth.
Tip for David’s Bridal: provide free garment bags! It’s free advertising for you and the client feels like they are getting a bonus!

I didn’t actually buy my gown from David’s Bridal, but when we went to try dresses on, I had a pretty good experience. They are like the K-​Mart of bridal shops, so you don’t get the privacy or special moments that you may be able to get with another store, and plus there are a whole bunch of other people trying on gowns around you which isn’t ideal.
Plus, the lighting and quality of gown leaves a lot to be desired.
But the sales people are nice and patient, and they seem to know their stuff. It’s easy to get an appointment with David’s and they have a HUGE selection of bridesmaid’s dresses.

Worst experience of my life.
I went in on a saturday with my mom to just check it out. We weren’t greeted at all (understandably busy) but we decided to browse a bit. We pulled a couple dresses we liked before we were confronted by a staff member, telling me they were full that day, and because I didn’t have an apt I wouldn’t be helped today. She abruptly grabbed the dresses from us, scolding us for taking them, because «customers aren’t supposed to pull dresses»
I understand booking an appointment would have been a good idea– but this left me feeling pretty bummed out.
A week or 2 later, my mom convinced my to book an apt– so I did, for a Thursday evening.
When we walked in it was the same story– no one said hello, we just stood there waiting. Finally a staff member looked up my name and told me to have a seat, handing me an iPad full of dresses I wasn’t interested in.
The consultant I had, also was working with ANOTHER bride, giving her more time and attention. I wondered why it was such a big deal to book an appointment when she wasn’t even giving me the time of day.
She pulled some lovely cheaply made dresses that resembled my grandmothers curtains and table cloths, and I left empty handed believe it or not!
David’s bridal is definitely the Walmart of wedding gown shops.

Very nice lady did a great job helping me out. They have the biggest variety in town and they prizes are the best! I’ve got my dress!

As MOH in an upcoming wedding, I’ve visited numerous bridal salons (both high and low end) in search of the perfect gown for the bride to be as well as coordinating bridesmaids dresses to suit 3 very different body types. David’s was definitely on the low end of the price spectrum for bridal gowns. Despite this, the store was perfectly organized, the consultation was spot on, and the customer service was great. Our friendly consultant did a fantastic job of pulling dresses to suit our needs. They had some great wedding dress options for the budget minded bride — even some detailed lace options for around $ 600. Obviously they were not of the quality that you would get if you shelled out considerably more, but the wedding guests probably wouldn’t know any better anyways! For bridesmaids they had a large selection of various sized samples to try (which is key, so you can determine how the dresses really fit), with many different dresses which were manufactured in matching fabrics, which fulfilled our need for coordinating coloured dresses in different styles. Bridesmaids dresses ran from around $ 99-​$ 169 which is less than most places. Although we ultimately did not end up purchasing anything here they did have some very good options and I would highly recommend it if you’re on a budget.

I’m split between ¾.so I went with the 4. I came here a couple weeks ago to pick out dresses as a bridesmaid. My gf (the bride) made the appointment for Thanksgiving day and I was surprised that they were open. I mean, it was a good thing as that was the only day the bridal party could get together.
Our appt was for 4PM and we arrived on time. One of the hostess gave us an ipad to choose dresses we wanted to try on when we got there. but it was a late start. We didn’t actually get to try on the dresses until 430PM because the representative was late in coming out and told us we would have to cut the appt short as she has a 530PM coming in. We had to basically be done by 5:15PM. I won’t lie, I felt rushed but whatever I guess.
Call it my lucky day but I found the perfect bridesmaid dress for me on my first try. The other 2 ladies had to try one a few before finding their perfect dress but all in all, I think everyone was happy with their choices. Although we managed to find a dress for each of us, I thought there would be more styles for corresponding fabrics. What they had were nice, but I think with the amount of body types nowadays they would provide more choices for people to choose from.
Basically, here is a breakdown of the pros and cons:
Pros
–Aside from the bridesmaid dresses and other party gowns, I was impressed by the amount of styles they had for wedding dresses
–The ability to feel and touch the dresses itself. Sometimes looking at photos or a poster does not do the dress justice in real life
Cons
–Staff wasn’t very helpful in my opinion in terms of promoting their products. We were also looking at shoes and I didn’t even know there was a promotion of BOGO Half Off for shoes until I followed them on instagram. A sale could have been made initially for shoes if they had gave us this information.
–Feeling rushed during our appointment
At the end of the day, we did order the dresses from them and I personally would check them out when I get married. but I didn’t think it was SUPERB.

The experience picking a dress at David’s is so easy!
When me and my party arrived we were offered an Ipad where we could browse all the dress styles and were asked to bookmark the ones I wanted to try. I loved this cause I had already scoured their site and knew which ones I wanted. It is also way easier to choose from a picture then when digging through the racks.
The fitting rooms are barely big enough to get into the poofier dresses but I hardly consider this a flaw since I was not expecting the luxury boutique experience.
Our consultant was quite helpful and when suggested the dress I ended up falling in love with based on the ones we already selected.
If you decide on a dress it is tradition to do a «bell ceremony» which I found very uncomfortable but that’s just me.
David’s has many advantages, it is a literal one stop shop for your wedding wear. They got bridal gowns and bridesmaid dresses as prices that won’t burst your budget, they also have a selection of any accessories you would need from veils to undergarments. I also love that they work with Moore’s and offer the same colors so if you buy your bridesmaid dresses at David’s and mens wear at Moore’s you know the colors will be a perfect match! I also loved that they did not pressure me to purchase the dress right away, I was only expecting to pay a deposit but they wanted full payment so they were fine that I was gonna pay and order later.

Great selection for wedding gowns and formal dresses. I thought I was done with weddings, until I was asked to in my cousins wedding this January. Yes a winter wedding in Winnipeg! Whats worst then being part of a wedding party in the middle of winter in Winnipeg? Buying an expensive dress you’ll never wear again. Fortunately Davids Bridal offers affordable dresses, yay! They carry great name brands like White Vera Wang at very affordable prices. I made an appointment a day before and no problem came in and was shocked at the large selection of dresses. The bride had a list of dresses for me to try on. The consultant took me to a change room and measured me. After I tried on several dresses, the lady helped me get in and out of the dresses. I was in and out in less then 30 minutes. I didn’t feel pressured to buy. They had my stuff on file incase I decide to purchase some thing, and even took a picture of me with one of the dresses I liked so I can send it to the bride who is in Winnipeg. I really had a great experience here highly recommend it.

So hey, the famous David’s Bridal just opened up in Langley (Nov. ³⁰⁄₁₂) at the RioCan Langley Centre, just in time for me! After being disappointed in how the styles looked in the Burlington, WA store, I figured I’d try a few different ones here. I called about a week before they opened, but their computers hadn’t arrived yet, so they told me to call a couple of days later. When I did, it was surprisingly fairly easy to get an appointment on opening day, even though I expected it to be pretty busy.
The staffperson who helped me was so sweet — I think I was her first customer, haha. She was so young and fresh, and hadn’t been disillusioned by crazyass bridezillas yet. After giving me a tour of the store (they also have prom dresses, bridesmaid gowns, mother of the bride gowns, shoes, and accessories), she determined what kinds of dresses I had in mind, picked a few out, and assigned me a change room. Then she measured me, and brought a bustier + slip to wear under the dresses.
I mostly tried on Vera Wang’s White line (it’s like her budget line), and while they looked amazing on the model in their catalogue, sadly, they did not translate well on me. The details were great, and uniquely designed, but for some reason, it did not flow in the same way, or the quality did not quite look the same. That’s not David’s fault though, as it’s hard to tell from a catalogue what will look good on you.
Anyway, I didn’t walk out with a dress, but I do like that there are so many styles here. Seems like they have something for everyone — just not me! I do suggest looking at the website before coming in for an appointment, as it gets overwhelming because they have so many dresses.
Another thing — I felt that since it was really busy and there were two other brides there as well as a couple of girls looking for prom dresses (along with their families/​friends), I didn’t really get to have a feel for what the dresses looked on me because a lot of the mirror space was taken up by everyone else. The change area should also have those circular platforms like other bridal places so dresses will look better on instead of bunching up on the floor.