Charles St. Transit Terminal

Awesome GRT workers, staff and security officers. They are friendly, kind, polite and they have always been available to answer questions in regards to GRT and Go Transit services. The Greyhound office in on the platform on the ground floor where the Greyhound buses park.
Be sure to say hello when you go there. Their staff don’t bite.

Charles Street Terminal is the main transit terminal in Kitchener-​Waterloo. Many routes from Kitchener and a few from Waterloo converge here.
It is also home to GO Transit’s Waterloo-​Mississauga route, Greyhound services to London, Guelph, and Toronto, Megabus services to Hamilton and Niagara Falls, and Aboutown routes to rural areas in Southwestern Ontario.
I personally do not like the setup of this terminal. The setup of different islands or «pods» meant that you have to go around the terminal or go up the escalator and through the bridge if you need to access a different pod. That increases inconvenience, and the terminal isn’t exactly the most wheelchair accessible area.
The worst thing about this terminal, however, is the stupid Greyhound kiosk that is located along one of the bus lanes. Vehicles have to travel VERY slow in order to pass it to avoid hitting the kiosk accidentally. I find that rather despicable and inconsiderate on the side of Greyhound.
There’s also crazy people every so often in the terminal, but that’s the case for many cities anyway.