PetValu

The staff is super friendly and helpful! Sometimes they are out of what I need but they will order it in for me and it doesn’t take too long.

The Spring Garden PetValu and Larry Utek PetValu have the same owner. We have had our dog into the Larry Utek location groomer since they opened. On our LAST visit the groomer razor burned our dog under the chin very badly (loonie size). I guess this happens the problem we had was we were told everything went great. A day later our dog’s behaviour continued to get more strange and we found the burn (bright red sore infected) after a trip to the vet 100 $ we were told the stress and not eating or drinking from the pain could have led to organ shut down in a dog her size not to mention the infection and suffering. The owner of Larry Utek PetValu initially handled the situation well but after his (3^rd place ranked in The Coast) groomer called us liars and refused to take responsibility he backed her. We are a family worried about our loved pet, we are not looking for money or a free groom. We walked away from this business and hope others find a groomer who puts the animals safety ahead of their reputation.

The options for pet food have been slowly dwindling in the downtown core. I’m glad that PetValu is able to offer such a wide array of options along with toys, treats, and other paraphernalia. Staff here has always been friendly and helpful. My only complaint is that their «fresh» food options are really limited to one brand. That said, it’s great that they have a sort of rewards program for many brands of their food (e.g. buy a certain number and you get one free) including the dehydrated and frozen products.

Been coming here for awhile to buy good brands of cat food and litter. The service has always been good, and the staff are friendly. Stuff is pricey, but they carry good products. They also have a frequent buyer program for their food, which is very handy.

PetValu is more expensive than I thought pet stores would be in Canada. Then I checked out Pets Unlimited which was also expensive and realized there is just a huge markup on pet food in Canada compared to the US (sadness). While Pets Unlimited has a bigger selection of brands, the convenience of PetValu cannot be beat. They are 3 blocks from my apartment and the employees have always been friendly. I have taken my dogs in here twice and they get plenty of loving and dog treats. The employees have mentioned when certain dog treats are on sale so the dogs got lucky and we walked out with some rawhides. The owner was also helpful and gave me several bags of sample dog foods to try since the brand I fed them in the US is not available in Canada. I am always excited when coupons come in the mail and PetValu sent out $ 5 coupons in the neighborhood so kudos for discounts once in awhile.

I’ve been in here a few times now and have mixed reviews on the service.
They have a decent supply of stuff for creatures both big and small and it’s super convenient to have a pet store in downtown Halifax. Their products tend to be a bit more high end, which is also nice, but the prices also match. (However, their pricing isn’t out of line compared to other places.)
The service as I said has been pretty luke-​warm. Some of the staff really could care less about helping you and have lacked knowledge when asked questions on stuff. Other staff I have encountered have been great and super helpful. Pretty much your standard fare for a larger chain company.
I’ll likely keep coming here, the location is super convenient and they have what I need. It’s just missing the warmth of a neighbourhood pet store (a la Willows, RIP).