Charm Diamond Centre

After a botched sizing job at another jeweler, I decided to have it repaired at this Charm Diamond location because it is close to my apartment.
I will preface this by saying that my ring is a vintage ring that once belonged to my fiancé’s grandmother. I dropped off the ring, the clerk at the store examined it under the loupe, filed it away and took my information. I am told my ring will take 5 – 10 business days for it to return from their jewelers. This is on January 10^th. 10 days pass and I have not heard anything. I call the store to inquire and am told that the ring was not sent out until the 14^th, so would be a few more days. I was also told that I would be called when the ring came in, so my call was not necessary. After apologizing for taking up her time, I am satisfied with the answer. A few more days pass, still nothing. I decide to not bother them again and wait. I call again around January 31^st. I am told this time, that my ring had not been shipped out until the 28^th. At this point I am extremely nervous as I was told something completely different the prior phone call. She assures me the ring will be in within 5 days. I receive a call a few minutes later. It was Charm. They asked me if I was aware that my ring was indeed platinum, rather than gold. I say no. She informs me that the jeweler just wanted to make sure I knew and that it would be a bit more expensive. This is fine, as by this point I just want my ring back! I am told my ring would be in the next day. It was. Phew, sigh of relief.
I am a little bit put off by the being given so many different stories about why the ring was taking so long, and also that I was made to feel bad for calling to inquire about a very sentimental piece of jewelry. I would certainly go back to this shop to purchase some of their beautiful baubles, but I may think twice about having repair work done here. I have friends who have had wonderful experiences, so I’m sure this is not the norm. But, I would personally be q little bit weary of using them again.