Sail

ive come in here quite a few times, sometimes its good, most of the time its disappointing. the staff is very hard to find at times, and not very knowledgeable. everytime ive come in here its not overly busy, the store is super clean, and has a load of parking on the outside.
can usually find items cheaper at MEC or lebaron
to add to this, the music they play is horrible, so bring headphones!

I dont consider myself a hunter, but I like to go to Sail to try on expensive Canada Goose jackets to impress the hot sales girls. I can’t affort the jacket, but they don’t know ;)
In addition, the store is well organized and the staff is very friendly. When they have sales, they are usually pretty good prices. Some good winter jackets were up to 45% sale — which gets me going if you ask me.

Awesome camp gear, we love SAIL for our travel needs and backcountry camp needs but the customer service was disappointing…
We were tent shopping, it was difficult to find a worker to assist us. Finally we found help. We saw a tent we liked and we were told we could have the floor model tent and it would be an extra 35% off at the cash register. We also purchased the water tube which clearly stated on the price tag that it was marked down to $ 59. There were no water tubes left so the worker went to the back of the store to get another one. The box had a $ 69 price on it, after asking about the same one for $ 59 on the shelf the work assured us it would ring up as $ 59 and not to worry.
When we get to the cashier the price was $ 69 for the tube and the tent was not reduced the extra 35% we informed the worker at the cash register that the two items need to be adjusted. The cashier was a little short tempered with us, we felt as if we were taking up her time. She asked us if we wanted her to ask another worker to check the prices. We agreed and after being a little rude about it she called the workers to verify. We waited for a few minutes until they could find the right worker who initially told us not to worry in the first place, once he was located he informed the cashier that our items were in fact reduced. She rolled her eyes and told us that she would fix it all, again making us feel as if we were wasting her time again. She fixed the pricing and handed us our bags.
Bad customer service!!!

Sail is a pretty comprehensive outdoors store. This location is pretty gigantic, and they have a nice variety of goods, focusing on the following outdoor activities:
Hunting
Fishing
Camping/​Backpacking
Kayaking
This particular location is enormous, with a great variety of clothing and goods. One of my favorite things to do at outdoor stores is browse through all the «crap» (accessories) to find things I can’t possibly live without, and Sail is really good at scratching that itch.
The staff is very helpful and knowledgeable, I know that Lee bought his backpacking pack here and was very happy with the help he was given.
My only criticism of the store is that, unless they’re hidden somewhere, there is virtually nothing in the way of books or guides. One of the things I’ve really been struggling with in Canada is finding good hiking guides, and Sail is no help in this regard, either.
Other than that though, they’re great!

I was looking for a backpack and ventured out to Sail.
If you are looking for ourdoor gear, this place has a great selection of packs and apparel!
They have brands that they don’t carry at MEC as much as Marmot, Osprey, and Mountain Hardwear.
I found the staff in the camping section very knowledgeable and friendly.
They have great sales and I am going in this weekend for a price adjustment on the pack I bought a few days ago.
If you are looking for gear for extreme conditions, you will likely have to look elsewhere. Also, the website is limited which makes it a bit less convenient to shop.
But for casual clothing, outdoor gear for weekend camping, hiking, boating, etc. you should definitely make a trip here!

I recently purchased a great backpack here for an upcoming trip to Europe. We spent a lot of time in the backpack section and our sales associate, Andrew, was amazing. He really took the time to explain the proper fit of a backpack, measure me correctly and take several packs off the wall to let me try. I ended up settling on an awesome lime green Vaude pack that fits me perfectly and is very comfortable. It was even $ 50 off! Andrew really went out of his way and totally knows his stuff.
I’ve always liked Sail for outdoor gear, but this trip was made better by the fantastic deal and the great service.

Many things that I disliked about this place. I only came to this place because I got a $ 50 gift card from a coworker for Christmas. So first of all, I’m from Toronto so this was the closest location to me (40mins away). It was out of the way to go to the actual store itself. SAIL does not have an online store. I was hoping to use the gift card online but because they do not have an online purchasing store like competitors: MEC, Sporting Life, Sports Chek etc. I was disappointed. When I entered the store, there were 4 associates who worked at SAIL who greeted with a hello. I do not think it was necessary for four of them to stand there when they should be walking around the store to actually assist the customers shopping. I was looking for base layers but it seemed the store did not carry my size. They did when I asked them to look it up on their computer. I had to actually hunt down a sales associate to get the right size. She then told me that they do carry two in the store but she could not find it. The same sort of thing happened when shopping at a different outdoors store but they did everything they could to actually help me and actually retrieved the correct size I was looking for, which was great. I cannot say the same for SAIL. Some of the sales associates are rude and do not care to help you find a product that you are going to pay for. I dunno, I thought that’s a basic sales associate’s job criteria to be friendly and actually cater the client needs. I was very very disappointed with how slow they work in this store and the amount of people who work here pretending to be busy doing something but in reality I think they should all be fired for being shitty sales associates. SAIL does NOT have deals/​sales and everything is very expensive. I did use up my gift card and paid an extra amount of money. I feel okay with my purchases as it is a necessity for those cold days to have base layers but I will probably never shop at SAIL ever again because of the whole experience. There are way better stores in Toronto that I’d take my business. Sure SAIL is a big store full of a lot of inventory but things made in China aren’t justifiable for the prices and the people who work here are a disgrace.

We went shopping for a new tent and some other outdoor gear in early July. They have a wide selection of tents from inexpensive to high end. We really found it helpful that many were already set up in the store so you could check out the features. Staff was friendly, knowledgeable, and not pushy. When we discovered that our new tent was missing the fly (once we got to our campsite), they tracked it down and sent it to our campsite, BY PUROLATOR! One of the most impressive customer service experiences I have ever encountered! Great place for all of your outdoor needs!