Best Buy

this location always seems to set the bar lower, each and every time i walk into it… and yet, i keep coming back… like an idiot…
we were in a section of this store, trying to weigh out the pro’s and con’s of certain models, all while open to the idea of someone coming to speak with us and help us out. ten minutes of discussion and back and forth with each other, and still no help from a salesperson, when we went to pick up the «chosen» items we were approached by a sales associate, FINALLY!
i proceeded to tell them that they had the chance to help us, and chose not to, we made our decision without them, grabbed our items and walked out.
when we got to the cash was another similar situation.
we weren’t asked how our day was, if anyone helped us, or anything other then hi and how are you paying. when i proceeded to confront the cashier with the lack of service from the department we grabbed from, he came with excuse after excuse, to the point where he asked if i wanted to speak to a manager, i responded with, is speaking to a manager really going to do anything? he responded with no probably not. i thanked him for his honesty, to which he rebuttled with «oh you can thank the government for the eco fee’s on your item» which i thought was a bit strange to be brought up.

A fairly decent Best Buy location, now that the area Future Shop is gone this is the only big box option for electronics in the 427 south area.
I recently had an issue with my home theatre receiver which was purchased at another BB location a year earlier. Lucky for me I purchased an extended warranty and with little question the staff took the device in and sent it out for repairs.
The estimated 2 weeks but told me it could take as long as 6 weeks. I received my repaired and cleaned unit in 3 weeks, so not bad in terms of timing at all.
My issue with their warranty program is that you need to bring something in for the same issue 4 times before they replace it and give you a new unit. Three times it must be sent in for service/​repair and on the 4^th incident they’re replace it. Sure they fix it for free under the warranty btu I’d rather just have the unit replaced each time, it’s the manufacturers issue not the stores and not mine.
Everything is working fine now so I’ll keep visiting, hopefully just not for repairs

This is the closest big box electronics store to where I am. Future Shop which is now closed was just on the east side of the 427. This is just on the west side of the 427 pretty much directly across the Queensway on the north side of Sherway Gardens.
This Best Buy has been around for quite some time in this big box mall on North Queen along with Walmart and the Home Depot. This is a pretty large store and I’ve bought many things here mostly games and some home electronics such as speakers and a receiver but mostly when there are good sales.
There are good sales to be had especially times like Boxing week and such. They have a rewards program but honestly I don’t really care about it. These days I tend to buy more of my video games from EB but if I get Best Buy gift cards I have to use them here.
I’m really not as fond of going to this store as I used to be in the past. Electronics purchases for me are not that common and I’ve built up my home theater to the point where I’m happy with it and I don’t really have to tinker with it.
The store can get crowded but for the most part I’ve never really had to wait in line for long. They have an online hold for items you wish to pick up just like what Future Shop had so that is somewhat convenient.

Best Buy (online) represents the worst possible customer service. No surprise that the reviews on Unilocal are the way they are. Further to my original Unilocal review, I received an e-​mail from them saying: «Due to a discrepancy in our system, we are not able to complete your request for this product at this time. We have removed this item from your order and you will not be charged for it. Any other items that have not yet shipped from order # XXXXXXX will be shipped as soon as possible.
wishes to apologize for the stock issues and would like to offer you the following $ 25.00 Digital Dollar code XXXXXXX. Your Digital Dollar code can be used towards the purchase of any product of your choice, excluding gift cards, and is valid until December 24^th, 2013.»
Question is — did this item ever exist in their existing stock (the one they advertised at a good price and the one for which a «discrepancy» occurred).

Im not to happy with Best Buys online shopping. I never received my order after 40 days! I will shop at the store but not for a while. Im so angry. Very disappointed.

I found a particular item I was wanting online, on the website it showed this Best Buy had the item in stock, I even called to verify. I was told on the phone we have four in the system, but he could find them up front that he would check and I was to call back in ten minutes. After the ten minutes had past I tried calling back, no one was answering in any department, not even at the customer service desk. I was willing to try my luck and drive down, figuring with four in stock there’s a good chance that they actually have some.
Upon my arrival I was told he couldn’t find them anywhere in the store, and he had a similar product, but I didn’t like the option, I was then told I could order it at customer service and have it shipped free of charge to my home.
I did order it, but was greatly disappointed with the disorganization. Of the store. The guy at the customer service desk looked all over for these things too when he saw they were in stock and still no luck. The guy at the desk was friendly, but trying to handle too many things, maybe they need to hire and keep more staff on at any given time. Disorganization, and understaffing will only lead to less customers. You’d think they’d learned from the problems they’re having in the US.

I was in the area, so decided to stop in. I was greeted at the front, and one or two associates asked if I wanted help. They were really nice, and not too pushy. This location had a fair selection of… well everything electronic. There’s aisle upon aisle of laptops, TV’s, computer nice… you name it. If you need something, with low pressure sales people, this may be the place for you.

One star for great prices and one extra star for zero sales hassle. The only problem is when you need some help, there are none around or they’re helping someone else. The store itself is just another cookie cutter store buy seem a little more disorganized than its counterpart Futureshop.
I will shop there again for the prices but will do all my homework online first so I won’t need to ask or look for help.
I ended up buying a computer from Dell online. Loving it.

I live in the US and I ordered pictures of my son through Kodak Gallery Canada. The way it works, you order them and they get sent to a local Best Buy Canada. My parents tried to pick up the pics on three occasions and each time they were told the pics weren’t there. The final time, they were told that the pictures had arrived but they could no longer find them. i.e. they had gone missing.
There is little else to say here.

Today I feel like the Hunchback of Notre Dame! The professional looking over the shoulder briefcase I used to carry my laptop when I was a Marketing manager is certainly doing me no good in school! I spent all of last year begging people to help me carry my stuff and this year enough is enough!
I have been searching everywhere for a laptop backpack and finally found one at Best Buy’s online store. Since there was a location not too far from me and the Website indicated there were 5 in stock, I decided to trek it over.
Finding the carrying case section was first and foremost a challenge, and once I did find it, my backpack was nowhere in sight. I asked one of the clerks if he had the brown plaid back packs I had seen online.
He checked the back room and came back with a brown over the shoulder bag:
Clerk: Like this one?!
Me: «NO I want a back pack… you know they go on your back» *adjusting backpack straps gestures*
Clerk: *shrugs shoulders than proceeds to lie* Nope, there are none back there and none showing in stock at this location.
I felt defeated, I knew they had these backpacks at the Yonge and Dundas location and here I was like a suckers in Etobicoke arguing with some kid over f*cking bag! As I made my way way out, I found another display of backpacks and there they were… 5 brown plaid bags big enough for all my crap and my laptop!
Didn’t that guy check the stock? and why wouldn’t he have directed me to the 10 other bags at the other side of the store? so disappointing!