U-Haul Moving & Storage of Westside

Fabulous service from beginning of our move to the end! We bought boxes, rented a truck and we could not have been happier with the service and quality of products.
We are moving again in June and will be using these guys again :)

Wow! Can you get any worse? Should be YHaul with them .
AVOID UHAUL AT ALL COSTS!!! They have NO customer service…
I booked on the phone… they transferred me to the location to pickup … but they really transferred me to Arizona. They then said I could pickup and gave me a address in Calgary… (I was 5 blocks away from this place)… so I walked down. After waiting in line for over an hour (EVERYONE THERE WAS PISSED OFF) … I listened to 20 stories of sorry we screwed everything possible up. I kept my cool… and remained nice as… what is the point of getting upset. I went and got my truck to drive and pickup these uboxes… When I got back they suggested that I have them deliver instead and said… lets do the paperwork so don’t have to wait in line again tomorrow.
And delivery would be between 8am and noon. At 9am I got a phonecall and told that they didn’t have a truck and earliest delivery would be a week minimum. (REALLY? I would’ve taken them the previous day when I was there… BUT IT WAS THEIR SUGGESTION)… I explained the situation. and that I was there to pick them up but they suggested I get them delivered. The girl on the phone started yelling at me and said it was impossible and how can I expect them to do the impossible.
I can understand an occasional screw-up…and forgive. I also understand that stress can get high … but I saw 20 people pissed off at the store not 1 happy… I had a person who is supposed to be in customer service (even though I kept my cool completely and was completely reasonable.) She started yelling at me.
I cannot understand 5 screw-​ups on 1 order. Or 20 other customers in the exact same situation as me. I can tell you that I have NEVER received this poor of service before.
NEVER AGAIN… Learn from me (and the 20 others in line with me)…
Go somewhere else… as you will get nothing from them and just waste hours of your time.

When my husband and I were moving to our new apartment, we rented a big U-​Haul truck. The whole process of getting a truck was not an easy task because it took us a week to get the rental truck in the size that we needed and, when we got it, we had to postpone the move for one more day because there was a problem with paperwork. Nevertheless, the truck that we rented was spacious, and it took us two trips to move all our belongings. Renting a truck from U-​Haul wasn’t cheap since we went for the biggest one we could get, but since we saved a lot of time and avoided back-​and-​forth car trips, it was worth it. Customer service at U-​Haul is not the best I have experienced, so I advise you print out and save any truck reservations you make and all the receipts to avoid misunderstandings, delays and other unpleasant surprises.